I stopped by Comstock recently to inquire about some small stones I inherited. The above and…read morebeyond service was appreciated.

Since this jewelry store is closed on Sundays and closes around 5-5:30 pm all other days (which we…read moreboth work till pretty late and aren't around Saturdays), we went in on a Friday on our lunch break just to look at rings here. I work in Bothell and Cody works in downtown Seattle, so we had to take time away from work just to come by. I thought we got great service at first from sales associate Sara. But there has been zero follow up. We went in looking for an engagement ring and wedding band. We brought in Cody's mom's old ring to see if we can reuse the diamonds in it for a new setting. Sara even took all the measurements of the diamonds. I tried on a few bands, told her what we were looking for and she said she will do her research and contact us with what she finds. Cody and I don't know much about pricing, cost of diamonds, and just rings in general. So we mentioned we wanted to keep it around a certain price, and she said ok. But now I feel like we might have given too low of a price hence why there's been no follow up? If so though, she should have educated us more about the stone cost while we were in the store. She took down both our names and phone numbers, asked if she could text us, and we said yes. No follow through whatsoever. We really wanted to buy from a local jeweler and support local business. But apparently they don't want our business. We stopped by here on Friday 7/12 btw, its been over 2 weeks, so we have given them plenty of time to contact us.

The customer service at this jeweler is very good. The prices were a little more than the other…read morejeweler I visited, but overall it was a good experience.

Medina Jewelers did a fabulous job enlarging my 40 y/o custom 18kt gold wedding band. They were…read moreable to keep the integrity of the curves on the back of the ring. I highly recommend!

I went into Aboud jewelry to sell my mom's gold. The stamps on the jewelry were too small for me to…read moresee. The owner looked at everything and tested it. After, he offered me 8k. I said that seemed low. He told me most of everything was 10k. I said that I wanted to go to other places to compare prices. He suddenly went up to 11k and started pressuring me to take the offer and said if I leaved, his price would go down. He started saying "do you want a check?". I felt very uncomfortable and left. I went directly to Seattle Gold. They tested everything and said almost all of it was 14k and even 18k. They gave me 12k. This owner is a conman. He thought he could get away with 8k on jewelry that was worth 12k. BEWARE!!!!

Never coming back. This shop has lots of beautiful jewelry, although the prices are overinflated. I…read morelooked at a pair of .25 carat garnet studs and the gentleman wanted $550. I said I couldn't go over $175 so we probably wouldnt find a compromise...but then he said "sold." I was surprised: those tiny garnets were priced ridiculously high, but he suddenly accepted about 30% of that price. I told him I needed to go get the cash, and that really seemed to piss him off. (Who doesnt like being paid in cash?) He scolded me like a kid and told me not to make an offer if I couldn't buy it right then and there. I explained to him that it would take 20 minutes to get the cash and I would be right back, and he said OK, but he was completely rude from then on and didn't try to hide it. If I'm buying jewelry, I don't like buying from people like this guy. Its an investment and there should be trust, which is why its nice to build a good relationship with your seller. I got the cash and returned to the store -- looking for my earrings. But they were GONE! He had packed them up in a box to move somewhere, even though they don't close for another three hours, and even though he KNEW I was coming back for THOSE earrings. I had even specifically confirmed that he would give them to me for that price when I returned. Nope! Wouldn't even let me buy them. That was the only display box that he packed up. There's more. His wife is very nice, but as she showed me a necklace, he scolded me as if I were stealing. I said thanks and got the heck out. Bad vibes, bad customer service. Bottom line, I'm never coming back here. I buy jewelry from people I trust to be transparent, respectful, and who don't force a decision in 30 seconds or less. It's one thing if you're not really buying anything, but I was there to buy. If you're buying pawned jewelry, you need time to examine it, otherwise you'll probably end up spending too much on a synthetic gem. If you're looking for a wonderful, FRIENDLY jewelry pawn shop with equally high-end merchandise at better prices, run by a VERY nice family, go to Onix Jewelry instead. In fact, I went there after I left Aboud Jewelry and bought 18k gold studs with natural blue sapphire....for $100!!! Tony at Onix is always happy to negotiate. Also, it's 2 minutes away from Aboud Jewelry. Spend your money there and get more value and nicer service.

I am in utter amazement of the kindness of K. Alan Smith. I live in Olympia and due to the…read moreholidays, felt very restricted on being able to travel to Kirkland to get my ring looked at and cleaned. I called and asked if he had time to take a look at it. He said to me in a very gentle tone, how do you like the ring? I of course, love it and can see the care he took in designing it. So, he said to go ahead and send it to him. That was last Thursday. He texted me that he got it Friday, cleaned it, secured a stone, and sent it back to me at no cost to me and I have it on my finger for the holidays. I am forever grateful and would never use another artist. Thank you truly. Wendy B

Kim is an incredibly knowledgeable and detail-oriented gemologist who will work hard to meet every…read moredesire or your jewelry search, but more importantly he is a true friend to his customers. Kim truly cared about making my fiancé's engagement ring an outstanding piece, allowing me to guide the process while injecting his expertise in a welcoming and approachable fashion. He worked very hard across many iterations to ensure the totally custom ring was everything she wanted. Prices and turnaround time were awesome. I would work with Kim 10 times out of 10 and highly encourage everyone else to.

Saying we had a good experience is an understatement. We went into Lake Stevens Jewelers after…read moreshopping around stores from Bellevue to Lake Stevens to redesign and completely change my wife's wedding ring. We live in Lake Stevens and wondered if we should go to a large jeweler or not. I am SO glad we went here! The owner Bogdan is an amazing artist and very professional. My wife literally cried when she saw the new ring! I couldn't have asked for a better reaction. This place is a MUST. They went above and beyond. Highly recommend! Thank you!

I took my mom's diamond ring that was 3 sizes too small to have it sized by adding gold and making…read morethe band bigger. It was ready just a few days later and it looks amazing! The price was incredibly reasonable and I am so happy to have a local jeweler that does amazing work. Plus their displays show off their beautiful rings for sale.

Very gifted jeweler. Also very reasonable prices. Great customer service. They do immaculate…read morerepairs for jewelry that need to be fixed. Lovely designs.

I've been coming here for years for repairs and to have custom jewelry made. Always the highest…read morequality and most beautiful pieces I've ever seen. I brought in this cabochon and loose diamonds and asked for a custom piece that incorporated both. The pendant in the photo is the incredible piece I got back.

Closed? And do not return phone messages. Plus no signage for this store front. Don't think they…read moreare in business any longer

This story is a harrowing account of greed, unethical behavior, betrayal, and manipulation. It…read moredetails how Keenan Valdes, the owner of Sachi Fine Jewelry, who presented himself as a capable jewelry designer, took advantage of a customer at every turn, failing to provide any documents, receipts, invoices, or certifications, and breaking every promise made in their verbal agreement. Nearly four years ago, in the spring of 2021, I entered Keenan's store to inquire about designing a ring with a yellow sapphire. I had narrowly survived a life-threatening incident while traveling and was struggling with my health, hoping for a miracle to aid my recovery so I could care for my daughter. A friend's guru, an enlightened yogi known for his expertise in stone healing, recommended that I get a yellow sapphire ring and wear it constantly. I showed Keenan a photo of the design I wanted, stated a budget of $5,000, and requested a stone size of 2-3 carats. Keenan quoted a price of $2,000-$2,500 for the ring, based on the weight of the metal. He was exceedingly charming, assuring me that I was in the right place and that he had a dealer who could get the stone at the best price. When I asked about a down payment, he said I would pay the full amount upon completion if I was satisfied, and that the ring would be ready in six months. Based on consultations with other jewelry designers, I knew that 1-carat should cost around $750, so I believed the total cost would be under $5,000. However, with each meeting, the design and price drifted further from the original plan. Keenan ordered a much larger stone, 4.15 carats, claiming it was a rare find that would make my ring unique and valuable over time making it a family treasure passing through generations. His enthusiasm convinced me to agree, and he told me that I needed to pay $7,777 in cash for the stone within 30 days. I sold my company's stock to make the payment, believing I would receive the ring in six months and that Keenan didn't profit from the stone. (Only 2 weeks ago by pure incident I learned that he made 300% markup on that stone.) Despite the lack of paperwork and the higher cost, I was captivated by his stories and trusted him completely. As time went on, Keenan's behavior became more manipulative. He claimed the stone was too high-profile for the design I wanted but assured me he could create any design. I proposed a few more designs but none of the designs I suggested worked for such high profile stone, and he had no interesting creative ideas of his own. In February 2022, he tried to sell me a premade ring that was completely unsuitable. Realizing I had made a mistake in trusting him, I felt trapped because I had already paid $8K for the stone. The ring was supposed to be ready in August 2022, but Keenan prioritized other orders and suggested I take my business elsewhere. When I asked if he would buy back the stone, he refused, claiming the stone and ring were separate transactions. It was another lie to keep my money. Along the way he pressured me into adding diamonds and making design adjustments to fit those, so the prototype I finally saw in April 2024 was far from what I had envisioned. Finally, after a long wait the ring in platinum was ready on December 14th, 2024. I paid $2,222 in cash and picked up the ring, but upon closer inspection, I found numerous flaws. The stone was set incorrectly (wrong angle) and too high, and the band was twisted in an awkward way. The ring caused discomfort (made my finger to swallow). It was poorly designed, bulky, unstable, and absolutely unwearable. Feeling betrayed and emotionally drained, I requested a refund, but Keenan refused. He lied about taking the money to the bank and paying for materials but after pressuring him to stick to the contract agreement he finally returned the same bills I had given him. He suggested creating a new design, but I had lost all trust in him. When I asked if he wanted to keep the ring setting to sell in his store, he said it was only good for melting down. This meant he knew the ring was so poorly designed that it couldn't be sold, yet he still wanted me to pay for it in the first place. Throughout this ordeal, I received no documentation, invoices, or certifications (even though I requested those). I have no proof of the materials used, their weight, or the authenticity of the stone. After nearly four years, countless appointments, and significant financial loss, I decided to seek legal action. Keenan's refusal to take responsibility and his unethical behavior left me with no other option. When I offered him to settle this case outside the courtroom, he didn't bother to respond to my emails. (I read in another review that he just ignored his clients when he doesn't want to return money for the unfinished work). If anyone else has experienced similar issues with Keenan Wade Valdes, please join me in my lawsuit.

I did a Google Search and found Pacific Gold Exchange. I had some questions and Mike offered to…read morestop by and talk to me at my home where I could show him different pieces I had. I showed him some silver and gemstones that he appraised and and then we discussed making a pendant out of the ring setting leftover from my mother's wedding ring (I had recently set the stone in a different piece). Mike was terrific about communicating the status of my project every step of the way. The pendant turned out beautifully and he was also able to put a gorgeous Peridot in it as well!! I'm thrilled with the results. Customer Service and communication are exemplary here. Thank you!!