Cannot recommend ENOUGH! Very pleased with my experience and the help I received…read more Some context is always helpful... A few years ago, I purchased some odd-sized, matching gem stones at a gem show in Seattle. Those stones sat in my jewelry box and in a moment of Spring cleaning this year, I decided to do something with the stones or get rid them. One of the best birthday gifts ever realized... Thank you Ericksons!

Erickson's jewelers used to be a wonderful store ... but over the last few years the owner acts…read morelike she does not care about her business ... open hours seem to be Suggestions rather than fact ... and it becomes very frustrating to finally get a parking space ... then secure your car ... and get to her door With her Open sign Outside on the sidewalk only to find out she didn't want to stay open ... the door is locked ... and the lights off .... My husband has bought me a few beautiful pieces in the past ... but I guess that era has gone (Luckly there are several other stores that honor their Open times) ... But she is Very good at leaving little notes on her door to let everyone know Why she has decided to close several times a day ... as if we all want to wait in our car until She decides to show up ....

Saying we had a good experience is an understatement. We went into Lake Stevens Jewelers after…read moreshopping around stores from Bellevue to Lake Stevens to redesign and completely change my wife's wedding ring. We live in Lake Stevens and wondered if we should go to a large jeweler or not. I am SO glad we went here! The owner Bogdan is an amazing artist and very professional. My wife literally cried when she saw the new ring! I couldn't have asked for a better reaction. This place is a MUST. They went above and beyond. Highly recommend! Thank you!

Bogdan has made several pieces for me over the years, he most recently set a sapphire I provided…read moreand made the most beautiful engagement ring ever! I would recommend them to everyone for all your repairs or custom pieces.

Wagners is one of the best jewelers around. From engagement rings, repairs, watch repairs, to…read morecustom work, they do it all, and at a very reasonable price. The staff is all incredibly friendly and professional, and have a wealth of knowledge. They are the only jeweler I will go to!

I brought in a bag of jewelry with items to sell from exquisite to ridiculous. Destini took the…read moretime to review the pieces, discuss the ones needing repair and getting me an offer. She also spent showing me new pieces (duh). I will definitely be back. Nice location, plenty of parking.

I took my engagement ring and two wedding bands in to be sized and soldered together. The customer…read moreservice was excellent and the rings turned out perfect. The price was very fair, especially for the level of craftsmanship. The turn around time was less than two weeks. I definitely recommend this small locally owned business for any of your jewelry needs. I will be back to browse through their nice selection of jewelry too.

Ghosting: In the retail world, ghosting by a salesperson…read moreoccurs when a business suddenly ceases all communication, ignores inquiries, or fails to follow up with a customer after initial engagement, such as in-store visits, online chat inquiries, or support requests. It is a form of passive, unresponsive service that leaves consumers feeling ignored, unvalued, and in a state of limbo. Physical Store Inattention: It applies to in-store scenarios where staff may ignore customers or promise follow-ups that never happen. Types of Retail Ghosting: This includes ignoring questions in the comments section, not replying to direct messages (DMs), or leaving a customer who asked about product availability or support with "radio silence". Implications for Retailers: Loss of Trust and Revenue: Consumers are likely to avoid retailers who do not respond, leading to a loss of sales, particularly among younger shoppers. Reputation Damage: Unanswered complaints and questions lead to negative online reputations and lower rankings on search engines (SERPs), decreasing store foot traffic. High Churn Rate: A significant portion of consumers will cease purchasing from a brand after experiencing poor communication or multiple negative interactions.

I think I fell in love with this place because of the adorable couple who runs it. They had various…read moreethnic items from all over the world. Mainly rugs, music instruments, and jewelry but my friend also picked up some cool beads, and some Indian slippers. It's worth checking out even if you're just browsing.

This was a very cool, eclectic shop. I've never wanted to buy a rug so badly, lol. And I may feel…read moreeven older because I got excited over a carpet, lol. There simply were too many interesting things. I am certain I could have spent hours inside and still not taken in everything. The back rooms had what I look at as apothecary chest- tons of little drawers, if you can picture it. Except they had several of them and every drawer was filled with different jewelry findings! Beads, clasps, bails- you name it. At the front of the store were a bunch of felt hats that were also incredible. We were greeted when we entered and checked on a couple of times- I really enjoyed this shop. I was very, very tempted to buy myself one of their gorgeous semi-precious gemstone necklaces. Next time.... oh next time!

FIVE STARS ! Although they couldn't help with my watch repair they knew RIGHT where I should go and…read morehow to get there!! HELPFUL & FRIENDLY!

This is not good when you take a ring in that was just appraised by Bellevues best licensed…read moregemologist, at 40,000$ and she said she'd buy for 4 ,000$. Yah I bet she would. Horrible customer service. Nice try

We had such an incredible experience working with Michael! He was attentive and excited to make our…read morevision for an engagement ring come to life. From the first time we met him, he was ready with ideas - asking all the right question and quickly drafted up a design. He communicated every step of the way and was patient through each wax design until finally! The ring was perfect and ready Michael's family-owned shop has generations of knowledge and a proven loyal customer base to prove the work is top notch. The shop has so many options for ring designs, shapes and gem colors with ample possibilities for making them unique plus earrings, necklaces and watches- you name it, he's got it! Thank you Michael for all of your attention, care and hard work through this process. We're absolutely thrilled with the results!

Brought in my ring for sizing and Jared was fantastic. He even had me come in for a fitting to be…read moresure it's a perfect fit. Great place to go for any jewelry repair needs!

A small honest family business of true craftsmen, artisans, experts that love their craft and truly…read morecare for their customers is a precious find. Looking for a big box chain store jeweler that sends your precious art work out to a sweat shop, then adds a big markup, this is not that place. M.E. Jewelers listens, takes interest in my piece, inspects, explains and repairs on site. The results are perfection in quality, color, finish, shine, timeliness and brilliance better than new. They fully stand behind their work to satisfy you. I do not trust any other jeweler with my most important treasures.

Exceptional service and experience everytime I come here. He's always helped me find the right…read morejewelry. He does sizing for rings as well and done within a couple of hours! I'll definitely be coming back in the future. And they have such beautiful jewelry!