Closed? And do not return phone messages. Plus no signage for this store front. Don't think they…read moreare in business any longer

This story is a harrowing account of greed, unethical behavior, betrayal, and manipulation. It…read moredetails how Keenan Valdes, the owner of Sachi Fine Jewelry, who presented himself as a capable jewelry designer, took advantage of a customer at every turn, failing to provide any documents, receipts, invoices, or certifications, and breaking every promise made in their verbal agreement. Nearly four years ago, in the spring of 2021, I entered Keenan's store to inquire about designing a ring with a yellow sapphire. I had narrowly survived a life-threatening incident while traveling and was struggling with my health, hoping for a miracle to aid my recovery so I could care for my daughter. A friend's guru, an enlightened yogi known for his expertise in stone healing, recommended that I get a yellow sapphire ring and wear it constantly. I showed Keenan a photo of the design I wanted, stated a budget of $5,000, and requested a stone size of 2-3 carats. Keenan quoted a price of $2,000-$2,500 for the ring, based on the weight of the metal. He was exceedingly charming, assuring me that I was in the right place and that he had a dealer who could get the stone at the best price. When I asked about a down payment, he said I would pay the full amount upon completion if I was satisfied, and that the ring would be ready in six months. Based on consultations with other jewelry designers, I knew that 1-carat should cost around $750, so I believed the total cost would be under $5,000. However, with each meeting, the design and price drifted further from the original plan. Keenan ordered a much larger stone, 4.15 carats, claiming it was a rare find that would make my ring unique and valuable over time making it a family treasure passing through generations. His enthusiasm convinced me to agree, and he told me that I needed to pay $7,777 in cash for the stone within 30 days. I sold my company's stock to make the payment, believing I would receive the ring in six months and that Keenan didn't profit from the stone. (Only 2 weeks ago by pure incident I learned that he made 300% markup on that stone.) Despite the lack of paperwork and the higher cost, I was captivated by his stories and trusted him completely. As time went on, Keenan's behavior became more manipulative. He claimed the stone was too high-profile for the design I wanted but assured me he could create any design. I proposed a few more designs but none of the designs I suggested worked for such high profile stone, and he had no interesting creative ideas of his own. In February 2022, he tried to sell me a premade ring that was completely unsuitable. Realizing I had made a mistake in trusting him, I felt trapped because I had already paid $8K for the stone. The ring was supposed to be ready in August 2022, but Keenan prioritized other orders and suggested I take my business elsewhere. When I asked if he would buy back the stone, he refused, claiming the stone and ring were separate transactions. It was another lie to keep my money. Along the way he pressured me into adding diamonds and making design adjustments to fit those, so the prototype I finally saw in April 2024 was far from what I had envisioned. Finally, after a long wait the ring in platinum was ready on December 14th, 2024. I paid $2,222 in cash and picked up the ring, but upon closer inspection, I found numerous flaws. The stone was set incorrectly (wrong angle) and too high, and the band was twisted in an awkward way. The ring caused discomfort (made my finger to swallow). It was poorly designed, bulky, unstable, and absolutely unwearable. Feeling betrayed and emotionally drained, I requested a refund, but Keenan refused. He lied about taking the money to the bank and paying for materials but after pressuring him to stick to the contract agreement he finally returned the same bills I had given him. He suggested creating a new design, but I had lost all trust in him. When I asked if he wanted to keep the ring setting to sell in his store, he said it was only good for melting down. This meant he knew the ring was so poorly designed that it couldn't be sold, yet he still wanted me to pay for it in the first place. Throughout this ordeal, I received no documentation, invoices, or certifications (even though I requested those). I have no proof of the materials used, their weight, or the authenticity of the stone. After nearly four years, countless appointments, and significant financial loss, I decided to seek legal action. Keenan's refusal to take responsibility and his unethical behavior left me with no other option. When I offered him to settle this case outside the courtroom, he didn't bother to respond to my emails. (I read in another review that he just ignored his clients when he doesn't want to return money for the unfinished work). If anyone else has experienced similar issues with Keenan Wade Valdes, please join me in my lawsuit.

I went into Aboud jewelry to sell my mom's gold. The stamps on the jewelry were too small for me to…read moresee. The owner looked at everything and tested it. After, he offered me 8k. I said that seemed low. He told me most of everything was 10k. I said that I wanted to go to other places to compare prices. He suddenly went up to 11k and started pressuring me to take the offer and said if I leaved, his price would go down. He started saying "do you want a check?". I felt very uncomfortable and left. I went directly to Seattle Gold. They tested everything and said almost all of it was 14k and even 18k. They gave me 12k. This owner is a conman. He thought he could get away with 8k on jewelry that was worth 12k. BEWARE!!!!

Never coming back. This shop has lots of beautiful jewelry, although the prices are overinflated. I…read morelooked at a pair of .25 carat garnet studs and the gentleman wanted $550. I said I couldn't go over $175 so we probably wouldnt find a compromise...but then he said "sold." I was surprised: those tiny garnets were priced ridiculously high, but he suddenly accepted about 30% of that price. I told him I needed to go get the cash, and that really seemed to piss him off. (Who doesnt like being paid in cash?) He scolded me like a kid and told me not to make an offer if I couldn't buy it right then and there. I explained to him that it would take 20 minutes to get the cash and I would be right back, and he said OK, but he was completely rude from then on and didn't try to hide it. If I'm buying jewelry, I don't like buying from people like this guy. Its an investment and there should be trust, which is why its nice to build a good relationship with your seller. I got the cash and returned to the store -- looking for my earrings. But they were GONE! He had packed them up in a box to move somewhere, even though they don't close for another three hours, and even though he KNEW I was coming back for THOSE earrings. I had even specifically confirmed that he would give them to me for that price when I returned. Nope! Wouldn't even let me buy them. That was the only display box that he packed up. There's more. His wife is very nice, but as she showed me a necklace, he scolded me as if I were stealing. I said thanks and got the heck out. Bad vibes, bad customer service. Bottom line, I'm never coming back here. I buy jewelry from people I trust to be transparent, respectful, and who don't force a decision in 30 seconds or less. It's one thing if you're not really buying anything, but I was there to buy. If you're buying pawned jewelry, you need time to examine it, otherwise you'll probably end up spending too much on a synthetic gem. If you're looking for a wonderful, FRIENDLY jewelry pawn shop with equally high-end merchandise at better prices, run by a VERY nice family, go to Onix Jewelry instead. In fact, I went there after I left Aboud Jewelry and bought 18k gold studs with natural blue sapphire....for $100!!! Tony at Onix is always happy to negotiate. Also, it's 2 minutes away from Aboud Jewelry. Spend your money there and get more value and nicer service.

This is a great jewelry store. I had some specific jewelry needs, and Gina (my representative) did…read morean outstanding job accommodating my requests. I highly recommend this jewelry store.

I can't recommend the team at Cline Jewelers enough! I received an antique solitaire amethyst from…read moremy grandmother and wanted to have it re-set into a more modern and substantial setting. Amara worked with me to create a custom setting that highlighted the stone and made it wearable for the next generation. I've also sold jewelry I no longer wear and bought what is my new favorite diamond bracelet. They are patient, friendly, and so welcoming to everyone, regardless of what you may or may not know about jewelry. You'll learn a lot while you're there! Oh! Also, if you have little ones, they have a selection of toys that kept our three year occupied and desperate to come back.

Sold some gold to them. Found out later I was paid 40 cents on the dollar. Don't trust this place…read moreanymore. I have been a customer of theirs for years but apparently they are more Seattle business culture than small town Monroe. I've always liked Dean and his dad but now. It's just about them. And it's obvious .

While shopping at Fred Meyer, my wife lost the sapphire stone from her wedding ring. We noticed…read moreWyatt's Diamond Jewelers across the street and decided to see if they could help. The team was wonderful! We chose a beautiful red ruby to replace the missing stone, and the finished ring looked incredible. We were so impressed with their craftsmanship that we had them create two pendants from rings my wife had in her jewelry box -- both turned out absolutely stunning. Thank you, Wyatt's, for your excellent service and attention to detail!

Saying we had a good experience is an understatement. We went into Lake Stevens Jewelers after…read moreshopping around stores from Bellevue to Lake Stevens to redesign and completely change my wife's wedding ring. We live in Lake Stevens and wondered if we should go to a large jeweler or not. I am SO glad we went here! The owner Bogdan is an amazing artist and very professional. My wife literally cried when she saw the new ring! I couldn't have asked for a better reaction. This place is a MUST. They went above and beyond. Highly recommend! Thank you!

Bogdan has made several pieces for me over the years, he most recently set a sapphire I provided…read moreand made the most beautiful engagement ring ever! I would recommend them to everyone for all your repairs or custom pieces.

FIVE STARS ! Although they couldn't help with my watch repair they knew RIGHT where I should go and…read morehow to get there!! HELPFUL & FRIENDLY!

This is not good when you take a ring in that was just appraised by Bellevues best licensed…read moregemologist, at 40,000$ and she said she'd buy for 4 ,000$. Yah I bet she would. Horrible customer service. Nice try

Excellent Customer Service from Jackie and. Came in today to have several pair of my stud earrings…read morechecked out and cleaned. I had previously purchased the earrings from Zales however, the insides of the studs were turning black. Upon. Walking in my husband and I were immediately greated and treated very nice. When I showed my earrings to she said this type of discoloring to the earrings should happen. She inspected them and cleaned them but the discoloring did not go away. Both lately explained this was not fair to me and that they needed to also it it. Jackie offered an exchange for a better pair which I purchased at a better deal and larger upgrade plus paid difference for the earrings I returned.

The two employees working in the store right now are the reason for this review. An older guy w/…read moregray hair and a lady with med length dark hair. She's about 45 or so... They were such jerks! Completely rude for no reason... I've purchased 1000's of $$ of stuff from here and I'm LOADED SO THAT WAS JUST THE BEGINNING. I was coming to pick up a ring I had sized. They first Forgot to send it in Sunil it taken two extra months until I call and they finally send it in. Today, I get there at 9:01. They know it takes me over an hour to get there and they basically laughed in my face. All I had to do was pick up the ring I've already paid for and have been waiting months. I do you like one of the employees there which is why I continue to do business with them but she wasn't working tonight. Last night she accidentally text eight instead of nine for a closing time so I turned around and went back home for no reason. So today, on my way up, I get caught in the middle of a big accident that took me forever to get around. When I finally get up there and hour and 23 minutes later they can't just give me the ring I've already paid for? I am now demanding that they overnight ship to the hotel I'll be in tomorrow in California. Along with the other two rings. If they make this right I'll remove my comment but if not I'm going to post my feelings on every single site I can find. It's too bad the nice lady has these two in her store when she's off.

Thank you Richard for your honest assessment of our rings. We appreciate your experienced…read moreinformation and feel that you provide excellent service. Whenever we need assistance with jewelry in the future, we will return for your help. Best, Michael and David

Richard is an amazing jeweler, he is a man who truly loves what he does and unlike most sales…read morepeople who work behind a counter, Rich is the actual artist who makes the pieces / he designed my engagement ring and it was just what perfect / we sat down and looks at the library of designs and came up with a solid design quickly Would recommend to anyone Price was very reasonable considering it was hand made and not a cookie cutter design from the big chains who we won't mention Five star /