I stopped by Comstock recently to inquire about some small stones I inherited. The above and…read morebeyond service was appreciated.

Since this jewelry store is closed on Sundays and closes around 5-5:30 pm all other days (which we…read moreboth work till pretty late and aren't around Saturdays), we went in on a Friday on our lunch break just to look at rings here. I work in Bothell and Cody works in downtown Seattle, so we had to take time away from work just to come by. I thought we got great service at first from sales associate Sara. But there has been zero follow up. We went in looking for an engagement ring and wedding band. We brought in Cody's mom's old ring to see if we can reuse the diamonds in it for a new setting. Sara even took all the measurements of the diamonds. I tried on a few bands, told her what we were looking for and she said she will do her research and contact us with what she finds. Cody and I don't know much about pricing, cost of diamonds, and just rings in general. So we mentioned we wanted to keep it around a certain price, and she said ok. But now I feel like we might have given too low of a price hence why there's been no follow up? If so though, she should have educated us more about the stone cost while we were in the store. She took down both our names and phone numbers, asked if she could text us, and we said yes. No follow through whatsoever. We really wanted to buy from a local jeweler and support local business. But apparently they don't want our business. We stopped by here on Friday 7/12 btw, its been over 2 weeks, so we have given them plenty of time to contact us.

They were 5 stars all the times I had repairs done there. They have retired and sold business to…read moreSabrina. Moved location to 610 Main Street.

I made an appointment for some jewelry to be appraised. Sabrina was…read morefun, professional, honest and really knew her stuff!!! It was nice to go to a local jeweler. I highly recommend to anyone!!!

I took my engagement ring and two wedding bands in to be sized and soldered together. The customer…read moreservice was excellent and the rings turned out perfect. The price was very fair, especially for the level of craftsmanship. The turn around time was less than two weeks. I definitely recommend this small locally owned business for any of your jewelry needs. I will be back to browse through their nice selection of jewelry too.

Never responded to my email to set up appointment. Disappointed but found a great jeweler else…read morewhere.

For some reason the storefront made me think that the inside was going to be different than it was…read more I was very surprised to find more of a traditional gem shop inside then a jewelry shop which is what I think I expected I was amazed at how well the staff knew about all the different Stones and gems There were so many different pieces of each kind to look at and choose from. The prices were very reasonable compared to other places I have been If I was in the market for these types of things, I could've definitely found something there to purchase and would've been very happy with it I would definitely recommend it to others

We have lived in Edmonds for 37 years and have never needed jewelry repair of any kind. A few week…read moreback, my wife decided to get a prong fixed on her wedding ring which is forty years old ( this year ). She had driven by Elegant Gems several times and decided to stop in for an estimate. When she came home, she told me about this little shop on 5th with this really nice fellow that KNOWS ALOT about gems and such. He did give her an estimate of the repair and explained the issues clearly. I then decided to up the anty and surprise her with a bigger diamond, so I snuck down and met with Brent. He showed me three different options and clearly explained the different grades, handing out a very gentle re-education to loose stones. I decided on one and the ring turned out just stellar and best of all, my wife went all nuts. This was perfect on so many levels and Brent's simply the best.

Lauren repaired my bracelet at the Mill Creek festival and it was a fantastic experience! I was so…read morehappy I found her. Service was quick and exactly what I was needing.

Bright has an amazing way of putting together the most beautiful pieces of jewelry. I have earrings…read moreand some necklaces that I've had for over 10 years and they still get compliments.

Bright's designs are timeless. I bought many beautiful pieces during the past 20 years and every…read moretime I wear something I get tons of compliments. She has a distinctive eye for incorporating just the right elements. I was just on the website trying to decide which beauties to buy! thank you Bright for the amazing jewelry you have created, especially the things you created just for me! Pamila Hoagland Las Vegas, NV

Closed? And do not return phone messages. Plus no signage for this store front. Don't think they…read moreare in business any longer

This story is a harrowing account of greed, unethical behavior, betrayal, and manipulation. It…read moredetails how Keenan Valdes, the owner of Sachi Fine Jewelry, who presented himself as a capable jewelry designer, took advantage of a customer at every turn, failing to provide any documents, receipts, invoices, or certifications, and breaking every promise made in their verbal agreement. Nearly four years ago, in the spring of 2021, I entered Keenan's store to inquire about designing a ring with a yellow sapphire. I had narrowly survived a life-threatening incident while traveling and was struggling with my health, hoping for a miracle to aid my recovery so I could care for my daughter. A friend's guru, an enlightened yogi known for his expertise in stone healing, recommended that I get a yellow sapphire ring and wear it constantly. I showed Keenan a photo of the design I wanted, stated a budget of $5,000, and requested a stone size of 2-3 carats. Keenan quoted a price of $2,000-$2,500 for the ring, based on the weight of the metal. He was exceedingly charming, assuring me that I was in the right place and that he had a dealer who could get the stone at the best price. When I asked about a down payment, he said I would pay the full amount upon completion if I was satisfied, and that the ring would be ready in six months. Based on consultations with other jewelry designers, I knew that 1-carat should cost around $750, so I believed the total cost would be under $5,000. However, with each meeting, the design and price drifted further from the original plan. Keenan ordered a much larger stone, 4.15 carats, claiming it was a rare find that would make my ring unique and valuable over time making it a family treasure passing through generations. His enthusiasm convinced me to agree, and he told me that I needed to pay $7,777 in cash for the stone within 30 days. I sold my company's stock to make the payment, believing I would receive the ring in six months and that Keenan didn't profit from the stone. (Only 2 weeks ago by pure incident I learned that he made 300% markup on that stone.) Despite the lack of paperwork and the higher cost, I was captivated by his stories and trusted him completely. As time went on, Keenan's behavior became more manipulative. He claimed the stone was too high-profile for the design I wanted but assured me he could create any design. I proposed a few more designs but none of the designs I suggested worked for such high profile stone, and he had no interesting creative ideas of his own. In February 2022, he tried to sell me a premade ring that was completely unsuitable. Realizing I had made a mistake in trusting him, I felt trapped because I had already paid $8K for the stone. The ring was supposed to be ready in August 2022, but Keenan prioritized other orders and suggested I take my business elsewhere. When I asked if he would buy back the stone, he refused, claiming the stone and ring were separate transactions. It was another lie to keep my money. Along the way he pressured me into adding diamonds and making design adjustments to fit those, so the prototype I finally saw in April 2024 was far from what I had envisioned. Finally, after a long wait the ring in platinum was ready on December 14th, 2024. I paid $2,222 in cash and picked up the ring, but upon closer inspection, I found numerous flaws. The stone was set incorrectly (wrong angle) and too high, and the band was twisted in an awkward way. The ring caused discomfort (made my finger to swallow). It was poorly designed, bulky, unstable, and absolutely unwearable. Feeling betrayed and emotionally drained, I requested a refund, but Keenan refused. He lied about taking the money to the bank and paying for materials but after pressuring him to stick to the contract agreement he finally returned the same bills I had given him. He suggested creating a new design, but I had lost all trust in him. When I asked if he wanted to keep the ring setting to sell in his store, he said it was only good for melting down. This meant he knew the ring was so poorly designed that it couldn't be sold, yet he still wanted me to pay for it in the first place. Throughout this ordeal, I received no documentation, invoices, or certifications (even though I requested those). I have no proof of the materials used, their weight, or the authenticity of the stone. After nearly four years, countless appointments, and significant financial loss, I decided to seek legal action. Keenan's refusal to take responsibility and his unethical behavior left me with no other option. When I offered him to settle this case outside the courtroom, he didn't bother to respond to my emails. (I read in another review that he just ignored his clients when he doesn't want to return money for the unfinished work). If anyone else has experienced similar issues with Keenan Wade Valdes, please join me in my lawsuit.

I had an absolutely extraordinary experience here today. SUPERB customer service. SUBERB. I came…read morein with a watch bought on Etsy. A "refurbished" Seiko Alpinist. $188.00, $50 in shipping, $34 in tariff fees, (thank you very little you know who). I knew it was a gamble. It gained four or five minutes per hour. I hoped an adjustment or some work could at least make the watch serviceable. Walked into ARC, no appointment. Kelsy greeted me, directed me to Masami, who stopped his work to look at my watch, he politely identified it as a counterfeit, and said he would adjust the watch (NO CHARGE) to make it as good as it could be. "Would you mind waiting 15 minutes, sir?" What, really?! While Masami adjusted my Fakeo, Kelsy showed me about ten watches that I liked, (an hour), answered my questions, had great acumen, demeanor, and professional poise without projecting attitude or qualifying me, treated me like I was the only one in the store, and confirmed a thing or two she wasn't 100% sure of. Excellent. I don't trust anyone who claims to know everything. I wound up buying a beautiful and very reasonably priced (less than $350 out the door) Seiko and identified another that I will buy in the future. IT GETS BETTER! I asked Masami if installing new guts in my Fakeo would be a good idea, as I don't care about the status, I just like the looks of the watch and want it to keep time. He said he could do that, gave me an estimate, and said that just buying the authentic model would be a better financial path for the long term. I agreed. Always buy the best quality you can afford. Also, as I was checking out, I saw a watch that was beautiful, but redundant, with respect to my purchase, and as I asked a question about the band, Kelsy, being honest, wasn't quite positive about the answer... So one of the store owners, overhearing, (sorry I cannot recall her name and spelling), came over and explained the details to answer my question! AND she interrupted an in person interview to do so! AMAZING. So, the price of an education in a field where money can chase unlimited ends was, for me, a value and a lesson learned for not a disasterous price. And, I found a business that I can TRUST, and recommend. Readers, this is where you should take your watch, engraving and timepiece repair needs. When my budget permits, I will be back at ARC WATCH WORKS to get an authentic replacement for my Fakeo.

Sam at Arc Watch Works is an absolute legend. I wanted to modify my Casio Duro and called just…read moreabout every place from Seattle to Lynwood, they were the only ones to take on the job. The parts I supplied were not perfect and Sam was able to modify them so I could end up with my desired end goal. Removing the bezel from the duro is notoriously difficult, and some say impossible without damage to the watch but he was able to complete it (old bezel was bent but that's expected). Very happy to recommend their workshop but please call ahead to see if they are willing to accept the request.