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    Cascadia Design Studio

    5.0 (5 reviews)
    ModerateJewelry

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    Zales Outlet

    Zales Outlet

    3.5(6 reviews)
    3.0 mi
    $$

    Excellent Customer Service from Jackie and. Came in today to have several pair of my stud earrings…read morechecked out and cleaned. I had previously purchased the earrings from Zales however, the insides of the studs were turning black. Upon. Walking in my husband and I were immediately greated and treated very nice. When I showed my earrings to she said this type of discoloring to the earrings should happen. She inspected them and cleaned them but the discoloring did not go away. Both lately explained this was not fair to me and that they needed to also it it. Jackie offered an exchange for a better pair which I purchased at a better deal and larger upgrade plus paid difference for the earrings I returned.

    The two employees working in the store right now are the reason for this review. An older guy w/…read moregray hair and a lady with med length dark hair. She's about 45 or so... They were such jerks! Completely rude for no reason... I've purchased 1000's of $$ of stuff from here and I'm LOADED SO THAT WAS JUST THE BEGINNING. I was coming to pick up a ring I had sized. They first Forgot to send it in Sunil it taken two extra months until I call and they finally send it in. Today, I get there at 9:01. They know it takes me over an hour to get there and they basically laughed in my face. All I had to do was pick up the ring I've already paid for and have been waiting months. I do you like one of the employees there which is why I continue to do business with them but she wasn't working tonight. Last night she accidentally text eight instead of nine for a closing time so I turned around and went back home for no reason. So today, on my way up, I get caught in the middle of a big accident that took me forever to get around. When I finally get up there and hour and 23 minutes later they can't just give me the ring I've already paid for? I am now demanding that they overnight ship to the hotel I'll be in tomorrow in California. Along with the other two rings. If they make this right I'll remove my comment but if not I'm going to post my feelings on every single site I can find. It's too bad the nice lady has these two in her store when she's off.

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    Cascadia Design Studio - jewelry - Updated May 2026

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