I took my engagement ring and two wedding bands in to be sized and soldered together. The customer…read moreservice was excellent and the rings turned out perfect. The price was very fair, especially for the level of craftsmanship. The turn around time was less than two weeks. I definitely recommend this small locally owned business for any of your jewelry needs. I will be back to browse through their nice selection of jewelry too.

Ghosting: In the retail world, ghosting by a salesperson…read moreoccurs when a business suddenly ceases all communication, ignores inquiries, or fails to follow up with a customer after initial engagement, such as in-store visits, online chat inquiries, or support requests. It is a form of passive, unresponsive service that leaves consumers feeling ignored, unvalued, and in a state of limbo. Physical Store Inattention: It applies to in-store scenarios where staff may ignore customers or promise follow-ups that never happen. Types of Retail Ghosting: This includes ignoring questions in the comments section, not replying to direct messages (DMs), or leaving a customer who asked about product availability or support with "radio silence". Implications for Retailers: Loss of Trust and Revenue: Consumers are likely to avoid retailers who do not respond, leading to a loss of sales, particularly among younger shoppers. Reputation Damage: Unanswered complaints and questions lead to negative online reputations and lower rankings on search engines (SERPs), decreasing store foot traffic. High Churn Rate: A significant portion of consumers will cease purchasing from a brand after experiencing poor communication or multiple negative interactions.

They were 5 stars all the times I had repairs done there. They have retired and sold business to…read moreSabrina. Moved location to 610 Main Street.

I made an appointment for some jewelry to be appraised. Sabrina was…read morefun, professional, honest and really knew her stuff!!! It was nice to go to a local jeweler. I highly recommend to anyone!!!

Saying we had a good experience is an understatement. We went into Lake Stevens Jewelers after…read moreshopping around stores from Bellevue to Lake Stevens to redesign and completely change my wife's wedding ring. We live in Lake Stevens and wondered if we should go to a large jeweler or not. I am SO glad we went here! The owner Bogdan is an amazing artist and very professional. My wife literally cried when she saw the new ring! I couldn't have asked for a better reaction. This place is a MUST. They went above and beyond. Highly recommend! Thank you!

Bogdan has made several pieces for me over the years, he most recently set a sapphire I provided…read moreand made the most beautiful engagement ring ever! I would recommend them to everyone for all your repairs or custom pieces.

This is a great jewelry store. I had some specific jewelry needs, and Gina (my representative) did…read morean outstanding job accommodating my requests. I highly recommend this jewelry store.

I can't recommend the team at Cline Jewelers enough! I received an antique solitaire amethyst from…read moremy grandmother and wanted to have it re-set into a more modern and substantial setting. Amara worked with me to create a custom setting that highlighted the stone and made it wearable for the next generation. I've also sold jewelry I no longer wear and bought what is my new favorite diamond bracelet. They are patient, friendly, and so welcoming to everyone, regardless of what you may or may not know about jewelry. You'll learn a lot while you're there! Oh! Also, if you have little ones, they have a selection of toys that kept our three year occupied and desperate to come back.

Closed? And do not return phone messages. Plus no signage for this store front. Don't think they…read moreare in business any longer

This story is a harrowing account of greed, unethical behavior, betrayal, and manipulation. It…read moredetails how Keenan Valdes, the owner of Sachi Fine Jewelry, who presented himself as a capable jewelry designer, took advantage of a customer at every turn, failing to provide any documents, receipts, invoices, or certifications, and breaking every promise made in their verbal agreement. Nearly four years ago, in the spring of 2021, I entered Keenan's store to inquire about designing a ring with a yellow sapphire. I had narrowly survived a life-threatening incident while traveling and was struggling with my health, hoping for a miracle to aid my recovery so I could care for my daughter. A friend's guru, an enlightened yogi known for his expertise in stone healing, recommended that I get a yellow sapphire ring and wear it constantly. I showed Keenan a photo of the design I wanted, stated a budget of $5,000, and requested a stone size of 2-3 carats. Keenan quoted a price of $2,000-$2,500 for the ring, based on the weight of the metal. He was exceedingly charming, assuring me that I was in the right place and that he had a dealer who could get the stone at the best price. When I asked about a down payment, he said I would pay the full amount upon completion if I was satisfied, and that the ring would be ready in six months. Based on consultations with other jewelry designers, I knew that 1-carat should cost around $750, so I believed the total cost would be under $5,000. However, with each meeting, the design and price drifted further from the original plan. Keenan ordered a much larger stone, 4.15 carats, claiming it was a rare find that would make my ring unique and valuable over time making it a family treasure passing through generations. His enthusiasm convinced me to agree, and he told me that I needed to pay $7,777 in cash for the stone within 30 days. I sold my company's stock to make the payment, believing I would receive the ring in six months and that Keenan didn't profit from the stone. (Only 2 weeks ago by pure incident I learned that he made 300% markup on that stone.) Despite the lack of paperwork and the higher cost, I was captivated by his stories and trusted him completely. As time went on, Keenan's behavior became more manipulative. He claimed the stone was too high-profile for the design I wanted but assured me he could create any design. I proposed a few more designs but none of the designs I suggested worked for such high profile stone, and he had no interesting creative ideas of his own. In February 2022, he tried to sell me a premade ring that was completely unsuitable. Realizing I had made a mistake in trusting him, I felt trapped because I had already paid $8K for the stone. The ring was supposed to be ready in August 2022, but Keenan prioritized other orders and suggested I take my business elsewhere. When I asked if he would buy back the stone, he refused, claiming the stone and ring were separate transactions. It was another lie to keep my money. Along the way he pressured me into adding diamonds and making design adjustments to fit those, so the prototype I finally saw in April 2024 was far from what I had envisioned. Finally, after a long wait the ring in platinum was ready on December 14th, 2024. I paid $2,222 in cash and picked up the ring, but upon closer inspection, I found numerous flaws. The stone was set incorrectly (wrong angle) and too high, and the band was twisted in an awkward way. The ring caused discomfort (made my finger to swallow). It was poorly designed, bulky, unstable, and absolutely unwearable. Feeling betrayed and emotionally drained, I requested a refund, but Keenan refused. He lied about taking the money to the bank and paying for materials but after pressuring him to stick to the contract agreement he finally returned the same bills I had given him. He suggested creating a new design, but I had lost all trust in him. When I asked if he wanted to keep the ring setting to sell in his store, he said it was only good for melting down. This meant he knew the ring was so poorly designed that it couldn't be sold, yet he still wanted me to pay for it in the first place. Throughout this ordeal, I received no documentation, invoices, or certifications (even though I requested those). I have no proof of the materials used, their weight, or the authenticity of the stone. After nearly four years, countless appointments, and significant financial loss, I decided to seek legal action. Keenan's refusal to take responsibility and his unethical behavior left me with no other option. When I offered him to settle this case outside the courtroom, he didn't bother to respond to my emails. (I read in another review that he just ignored his clients when he doesn't want to return money for the unfinished work). If anyone else has experienced similar issues with Keenan Wade Valdes, please join me in my lawsuit.

The customer service at this jeweler is very good. The prices were a little more than the other…read morejeweler I visited, but overall it was a good experience.

Medina Jewelers did a fabulous job enlarging my 40 y/o custom 18kt gold wedding band. They were…read moreable to keep the integrity of the curves on the back of the ring. I highly recommend!

Asa completely refurbished an old wristwatch that I had including sourcing some needed parts. I'm…read morevery happy with the results. The watch looks amazing and works good as new. I communicated with Asa via email and he shipped a special case that I returned with the watch. I'm sending another old family watch and pocket watch for Asa to look at and refurbish. Great value, great service, and amazing communication.

I've been here twice already since discovering this place! Both times Asa helped me with a couple…read moreof things I needed to have done on my watches. One was to have a bezel reattached, and the second was a seconds hand swap. Both of them were vintage pieces, so I didn't just want to take them to any average place to have them worked on. Very professional work, friendly attitude, and attention to detail! Absolutely recommended!

Saleena has been providing me with jewelry appraisals for years now. She is incredibly skilled and…read morea pleasure to work with!

I was looking for someone who could give me an unbiased opinion and answer my questions on some…read morejewelry I had inherited, and I didn't know id I would need any formal paperwork. Saleena and I met for a jewelry box review, where she gave me high level information on all the pieces, and more detailed information on the higher value items. She patiently answered all my questions! I ended up consigning a ring with her, as well as selling some gold, and beginning the process of working with her to resize two rings and to design two others using reset stones. I really enjoyed the process and recommend her highly.