I had an absolutely extraordinary experience here today. SUPERB customer service. SUBERB. I came…read morein with a watch bought on Etsy. A "refurbished" Seiko Alpinist. $188.00, $50 in shipping, $34 in tariff fees, (thank you very little you know who). I knew it was a gamble. It gained four or five minutes per hour. I hoped an adjustment or some work could at least make the watch serviceable. Walked into ARC, no appointment. Kelsy greeted me, directed me to Masami, who stopped his work to look at my watch, he politely identified it as a counterfeit, and said he would adjust the watch (NO CHARGE) to make it as good as it could be. "Would you mind waiting 15 minutes, sir?" What, really?! While Masami adjusted my Fakeo, Kelsy showed me about ten watches that I liked, (an hour), answered my questions, had great acumen, demeanor, and professional poise without projecting attitude or qualifying me, treated me like I was the only one in the store, and confirmed a thing or two she wasn't 100% sure of. Excellent. I don't trust anyone who claims to know everything. I wound up buying a beautiful and very reasonably priced (less than $350 out the door) Seiko and identified another that I will buy in the future. IT GETS BETTER! I asked Masami if installing new guts in my Fakeo would be a good idea, as I don't care about the status, I just like the looks of the watch and want it to keep time. He said he could do that, gave me an estimate, and said that just buying the authentic model would be a better financial path for the long term. I agreed. Always buy the best quality you can afford. Also, as I was checking out, I saw a watch that was beautiful, but redundant, with respect to my purchase, and as I asked a question about the band, Kelsy, being honest, wasn't quite positive about the answer... So one of the store owners, overhearing, (sorry I cannot recall her name and spelling), came over and explained the details to answer my question! AND she interrupted an in person interview to do so! AMAZING. So, the price of an education in a field where money can chase unlimited ends was, for me, a value and a lesson learned for not a disasterous price. And, I found a business that I can TRUST, and recommend. Readers, this is where you should take your watch, engraving and timepiece repair needs. When my budget permits, I will be back at ARC WATCH WORKS to get an authentic replacement for my Fakeo.

Sam and Farida are amazing! They did a beautiful job engraving my brother's watch, and were an…read moreabsolute pleasure to work with. Both are friendly, professional, and really take the time to make sure you get exactly what you're looking for. Couldn't recommend them more!

Took my clicks in to Timewrks Left them there for clean…read moreand/or repair Proprietor was very attentive and willing to help

If you want your clocks repaired in a timely manor,don't take your clocks to this business. We took…read moretwo antique clocks for cleaning and adjustment in August of 2025 and here it is February 28th 2026th. It has been over six months and we still get excuses as to why he hasn't started on them. We are hoping we can get our clocks returned to us so we can find a business that actually does the work promised. I cannot recommend this business.

I can't say enough about the wonderful service and friendly staff at Lake Street Diamond!…read moreI had been wanting to upgrade my ring for a while, but did not know where to begin. Shivali and Sam made the design process a breeze. My original ring was a very detailed design that I wanted to match. They truly met the challenge of incorporating the new stone and creating a one of a kind piece. Shivali's design was a true work of art, that went beyond what I could have imagined. The level of detail and craftsmanship in the design they created left me speechless! The pricing at Lake Street for the stone I chose and the design work was far better than I found at any other competitor in the area. Highly recommend!

I needed my Jubilee watch bracelet polished and after I submitted a "yelp request" Lake Street…read moreDiamond was one of the first businesses to respond. Based on their great reviews I gave them a shot. They partner with a local skilled watchmaker to perform more complex jobs. He did a great job at a fair price. Great customer service and friendly employees!

What a great experience. I needed a trophy for a work competition and Joe was very quick to…read morerespond to emails, very informative and incredibly easy to work with. My trophy turn out perfect! I always appreciate when I can support a local business over ordering online, especially when the prices are comparable if not less expensive!

I just purchased 9 soccer trophies for the first time from Awards Service Inc. They were super…read morequick and responsive through email. And had a super quick turnover too. I picked up my order 2 days after I placed it. All engraving was correct and their prices are great with a wide variety to choose from. Very happy.

I had a great experience with Northwest Trophy. From the start Seth, Rich and the whole team were…read moresuper responsive and easy to work with. I ended up making quite a few changes along the way, adding more trophies and needing to fix a couple of my mistakes and they handled it all so quickly. The other great part of working with them is that they also sent proofs of each trophy which gave me confidence that all would be correct. We will definitely be coming back again next year. Great experience and I would highly recommend them!

good selection. quick turnaround, 2 days early. Very helpfuland supportive. They turned around 5…read moreawards for us in short time.