I had a great experience with Northwest Trophy. From the start Seth, Rich and the whole team were…read moresuper responsive and easy to work with. I ended up making quite a few changes along the way, adding more trophies and needing to fix a couple of my mistakes and they handled it all so quickly. The other great part of working with them is that they also sent proofs of each trophy which gave me confidence that all would be correct. We will definitely be coming back again next year. Great experience and I would highly recommend them!

good selection. quick turnaround, 2 days early. Very helpfuland supportive. They turned around 5…read moreawards for us in short time.

For all your Trophy needs! This is a mom and pop owned and…read morerun business. I've been using them for about 4 years. They always seem to have great new selections as well as the classics. I've never been disappointed with the help and quality of their work. Prices are very good and your get your finished product in a very reasonable time.

Overall this small mom and pop shop treated me very well. Coming here for 6 years to get two small…read moredetail plates engraved for my perpetual fantasy football trophy, I was rather pleased by the price and the quality. I never had any real issues until my 6th year, which turned into a disaster, which is why the 1 star. I dropped off two plates (one to be engraved and one from the previous year as a font example) and was told it'd be done the same time the next day. I returned the next day with two more plates (again, one to be engraved and one as an example = 4 total plates) and asked if the first one was done. It wasn't, but I was ok with that since I just dropped off another. A week or so passed, and I decided to call to see if I could get an estimate on when it would be done. I wasn't in a hurry, but just wanted to know for my own information when I could expect it. I was told by the gentleman that he was a little busy and that he'd look into it and call me back. No call back. I called the next day, received the same answer with the same result. Finally I decided to go into the shop hoping that it would add a little pressure. The owner, an older guy, who mind you, is very friendly, told me about how busy he was and that he didn't know where my stuff was, that it was lost somewhere in the store but that he'd look for it and call me. Of course I never got a call. The weekend passes, I go in again. I receive the same song and dance and am told, once again, that he'd call. No calls. Finally, fed up I go in with resolve to get this thing figured out. He doesn't know where my stuff is still, so I say, hey, how about this, you give me a couple of blank plates, you redo my last year's one (because I obviously had already paid for it) and we'll go our separate ways. He says, ok, but since he's going to redo my old ones, he might as well do all of them. I am good with that. He tells me they'll be done by 4pm the same day (it's like 11am). I ask if I should call ahead to make sure they're done and he exclaims, if that makes you feel better about it, but that they'll for sure be done. I know better. So at 3:45pm I call. He tells me that they're not done (of course not!) and that he needed to run out to make a delivery and that he'd call me in 10-15minutes when he got back. He doesn't ever call me, but I decide to go in anyways. I show up, they're not done. I tell him, to give me some blank plates (for the ones he lost) and refund me for last year's. He's ok with that (and actually gives me much more than what I paid last year because he couldn't replace 2 of my silver plates) and that was that. In the end, I came out of it ok, but I wasted a bunch of time, energy, and stress, on going back and forth with a guy who, well, to be frank, could never remember who I was even though in the span of 3 weeks I had called 10+ times, left a couple of voicemails, had stopped in 7 times, and sent an email. Pretty displeased and disappointed that it came down to this.

I work with a retired professional athlete who wanted something of legacy quality engraved to gift…read morehis son, an outstanding pitcher in his own right. After a bit of searching, I was referred to C & M Trophy Company by our local Big Five Sporting Goods store. We were not disappointed. C & M was able to do something no one else was even willing to try- The girls were super friendly, very knowledgeable about what they do and innovative about what is possible. What other shops told me was impossible, they were able to do beautifully! They understood our time frame and with heart and soul went the extra mile to get it done in time for a very special occasion. I can't thank them enough!! Happy to know where to go in the future for personalized engravings and one of a kind service.

I had a small plaque engraved for a gift. Unfortunately, her name was misspelled. I immediately…read moresent an email, followed-up with a few more emails and no response. Finally, I returned to the shop and explained the error and was told a new plaque would be made. Again, followed up with emails and nothing - no response at all. Very disappointing.

I had an absolutely extraordinary experience here today. SUPERB customer service. SUBERB. I came…read morein with a watch bought on Etsy. A "refurbished" Seiko Alpinist. $188.00, $50 in shipping, $34 in tariff fees, (thank you very little you know who). I knew it was a gamble. It gained four or five minutes per hour. I hoped an adjustment or some work could at least make the watch serviceable. Walked into ARC, no appointment. Kelsy greeted me, directed me to Masami, who stopped his work to look at my watch, he politely identified it as a counterfeit, and said he would adjust the watch (NO CHARGE) to make it as good as it could be. "Would you mind waiting 15 minutes, sir?" What, really?! While Masami adjusted my Fakeo, Kelsy showed me about ten watches that I liked, (an hour), answered my questions, had great acumen, demeanor, and professional poise without projecting attitude or qualifying me, treated me like I was the only one in the store, and confirmed a thing or two she wasn't 100% sure of. Excellent. I don't trust anyone who claims to know everything. I wound up buying a beautiful and very reasonably priced (less than $350 out the door) Seiko and identified another that I will buy in the future. IT GETS BETTER! I asked Masami if installing new guts in my Fakeo would be a good idea, as I don't care about the status, I just like the looks of the watch and want it to keep time. He said he could do that, gave me an estimate, and said that just buying the authentic model would be a better financial path for the long term. I agreed. Always buy the best quality you can afford. Also, as I was checking out, I saw a watch that was beautiful, but redundant, with respect to my purchase, and as I asked a question about the band, Kelsy, being honest, wasn't quite positive about the answer... So one of the store owners, overhearing, (sorry I cannot recall her name and spelling), came over and explained the details to answer my question! AND she interrupted an in person interview to do so! AMAZING. So, the price of an education in a field where money can chase unlimited ends was, for me, a value and a lesson learned for not a disasterous price. And, I found a business that I can TRUST, and recommend. Readers, this is where you should take your watch, engraving and timepiece repair needs. When my budget permits, I will be back at ARC WATCH WORKS to get an authentic replacement for my Fakeo.

Sam at Arc Watch Works is an absolute legend. I wanted to modify my Casio Duro and called just…read moreabout every place from Seattle to Lynwood, they were the only ones to take on the job. The parts I supplied were not perfect and Sam was able to modify them so I could end up with my desired end goal. Removing the bezel from the duro is notoriously difficult, and some say impossible without damage to the watch but he was able to complete it (old bezel was bent but that's expected). Very happy to recommend their workshop but please call ahead to see if they are willing to accept the request.

Ann and her staff at Image Masters are absolutely fantastic. I'm in the middle of my fourth trophy…read moreorder with them and I cannot say enough good things about how they conduct business (particularly during the pandemic!). My first three orders have all been fantastic and exactly what I expected; my fourth had a small hiccup and yet it's the reason I'm writing this review. As a customer, it says more to me about the character of a business and its ownership in how they act when things don't go quite right, as opposed to when everything is perfect. I went to pick up my fourth order today and my order wasn't quite right. Image Masters and Ann are bending over backwards to solve the problem and it means the world to me. They're a local Auburn business that's been in operation for more than forty years and I can see why. All of my awards and trophy needs for my businesses will run through Image Masters going forward. My highest recommendation for their work and their customer service.

Absoulutely a wonderful experience working with them. I had a custom made pen that was made out of…read moreredheart wood that I wanted a date and a heart engraved on it. They said that they would try. The next day, my pen was ready. It turned out beautifully.

I had a great experience working with Jamie for some custom laser cut and engraved bracelet charms…read morefor a Celebration of Life memorial event. She turned everything around faster than expected and had quick responses to my many questions, and the final products came out very nicely. I highly recommend Jamie's laser cutting and engraving services!

Laser Engraving went above and beyond making beautiful Table number signs for my wedding. They were…read moreeasy to communicate with and we were blown away by their service. It was completely unexpected and so appreciated!

Owner Mike was an hour late from posted online start time but I called ahead to make sure the job…read morewas fit for his expertise and to arrange a meet time, which he answered promptly. When I arrived he said it was $30 for a battery change and $25 for a link change (he said if I needed two links which I had, but was missing one of the two pins that would be needed to hold the links together, it would be an additional $10 for the part). I tried to haggle as it is a cash only business, to which he added sales tax to the service. So just over 60 dollars for a battery change and one link put-on. I personally think he was overcharging $5-$10 per service performed (in this case, two). However, he is an expert with years of experience and one of the very few watch makers available in the area. Also, you don't have to ship your watch if you don't want to (like many places require nowadays). There are various ATM's close-by within walking distance. It took Mike about 15 minutes and I would recommend but, must know he is firm with his business and signs are posted that sales are final whether your watch works afterwards or not.

I do not recommend this guy at all! He doesn't give claim slips, he's rude and takes "precious"…read moreitem home for safe keeping. What a scam! My father took a clock there, and later passed. After several days of searching, we called him and he denied having it. When we showed up, there it was in his store. He refused to allow us to have it, even though we had proof it was my father. This guy made the situation much worse. He even wanted my DL, for what I'm not sure. Not sure what rock he climbed out of but he needs to return. One of the worst! Experiences ever. Doesn't know what customer service is and if your a female, forget the respect. I'd stay away from this place, and go somewhere else.

Parking was super easy because there is a HUGE parking lot. It's in a big strip mall that has lots…read moreof space. They have a large selection and everything is well organized. Almost any kind of merch you can find and even some older groups and k pop idol merch can be found here. Everyone is friendly and super helpful. Will definitely be back if I'm looking for anything.

The store is spacious with many tables and chairs set-up for fan events. There are plenty of free…read moreparking. Stop by today for Big Bang new light stick, but not available yet (coming soon). Purchased Daesung Official Light Sticks with the visit today.