Absoulutely a wonderful experience working with them. I had a custom made pen that was made out of redheart wood that I wanted a date and a heart engraved on it. They said that they would try. The next day, my pen was ready. It turned out beautifully. read more

Image Masters - Trophy Shops Near Me - Auburn, Washington

Ann and her staff at Image Masters are absolutely fantastic. I'm in the middle of my fourth trophy order with them and I cannot say enough good things about how they conduct business (particularly during the pandemic!). My first three orders have all been fantastic and exactly what I expected; my fourth had a small hiccup and yet it's the reason I'm writing this review. As a customer, it says more to me about the character of a business and its ownership in how they act when things don't go quite right, as opposed to when everything is perfect. I went to pick up my fourth order today and my order wasn't quite right. Image Masters and Ann are bending over backwards to solve the problem and it means the world to me. They're a local Auburn business that's been in operation for more than forty years and I can see why. All of my awards and trophy needs for my businesses will run through Image Masters going forward. My highest recommendation for their work and their customer service. read more

Horrible customer service by the owner! I went in about 2 weeks ago to have trophies made for my child's football team. I have trophies made every year but I always go to the award shop and Kent. When I went this year I found out it was closed so I hopped on Google to find somewhere else close and Image Masters popped up. I went into their location and quickly chose what I wanted wrote everything down on paper and told them I needed them in a week. The girl I spoke to was polite and courteous and said she would get it done. It was super easy. Last Friday I went and picked up the trophies. I was in a hurry in the middle of my workday, so I quickly ran over there to grab them and put them in the back of my car. Saturday was the trophy party. I was at work so my daughter texted me after the party and let me know that the trophies had the wrong year on them. They said 2018 instead of 2019. At that point I couldn't do anything, we had to give them to the kids so I told her we will deal with it later. I called Image Masters back this morning to let them know that the year was wrong and ask them if I could have my child's plate remade with the correct year. The girl I spoke to said absolutely, not a problem, bring it in and she'll get it done. She was super friendly and helpful. At that point I thought everything was handled! I couldn't do anything about the other kids trophies but I could get my daughter's fixed and they were willing to take care of it right away. Nope... It wasn't that easy... I just got a call from the owner of Image Masters. She called to make sure that I knew that the reason they wrote 2018 on the trophies is because I wrote 2018 on the paperwork. OK, so I made the mistake. I get it & that's totally my fault... but why wouldn't they call and verify if they knew they the trophies were for this year?!? She became very argumentative when I asked her that question. In the end she offered to remake my daughters plate at no charge, then got snippy and hung up. What I don't understand... is why she would bother calling me at all if she was going to offer me the same service that the previous woman I spoke to had already offered? Clearly she wanted to make sure that I knew that the was mistake was on my end and not theirs. She wanted to make sure that I got the blame. As someone who's been in customer service for many, many years I know that even if the mistake was my customer's mistake, if I can fix it and it won't make a huge financial issue with my company and I'll make their day better... then I'll do it!! I'm not gonna turn around and make the customer feel like crap just so that I can get my point across. I'm truly disappointed in the customer service I received by the owner of this company. I will not be returning. I'll have my daughter's plate remade somewhere else and find a new place to get the trophies for next year. read more

Ashlee L-I'm sorry that you feel you had a uncomfortable experience with Image Masters. I'm certain it was a misunderstanding. I would encourage you to think about giving them another opportunity to make you happy because I know they will. Ann and her team have "always" provided first class service to me and my business. They are completely customer service driven and are always willing to go the extra mile. I used to use a commercial shop for my business needs but prefer to support small businesses in our communities whenever possible. From day one I was ecstatic at the personal touch they provide. I couldn't be more pleased with Image Masters and can't say enough great things about their customer service, products and team. Thank you Ann and staff for all you do for us!! read more

Today, Ann with Image Masters saved my day!!! I am the assistant coach for a volleyball team. We have our end of the season party scheduled for tonight. This afternoon the coach calls me upset because they forgot to order trophy's for the team. I couldn't believe it! I immediately started calling around to the different trophy places around our area. I called several places and nobody was able to help me. Then I called Image Masters and spoke with Ann. She felt for the situation I was in and asked me for my phone number, she wanted to look around to see what she had that might fit the bill. 5 minutes later Ann called me back with a couple of options. The option I chose were the Medals. Ann said she could do custom logos for the center of the Medal that included the teams name with a ribbon to match the teams colors. I gave her the team name and colors and Ann told me she would call me when they were ready for pickup. She wasn't sure how long it would take but she understood my situation and wanted to help. Exactly 1 hour and 22 minutes later, Ann called to tell me the Medals were done and ready to pick up! I headed over and upon inspection of the Medals, I noticed Ann had done a custom Logo based on the teams name and colors...it was awesome and way better than I could've imagined! :) Ann....Thank you very much!!! read more

After making many phone calls to find a business that could laser etch stainless steel tools for a Christmas gift, I thought I was out of luck. I then found that Image Masters was a stone's throw away from my work, and decided to pay them a visit before my shift. Boy was I glad I did! Anne and crew managed to get the job done quickly and inexpensively, and I couldn't be happier with the results! It took less than 24 hours before I received a phone call noting that my order was ready. I'll definitely be a return customer! read more

Image Masters - Customized craftsman bottle openers -- so awesome! - Trophy Shops Near Me - Auburn, Washington

Fabulous experience; needed laser engraving on a pocket knife. The owner and staff were very friendly and eager to help with my small project which was completed ahead of schedule and at a reasonable price. The final product was just what I was looking for, nice quality and detailed laser work which displayed my logo very nicely. Image Masters will be my go to for future projects! read more

Image Masters has always gone the extra mile with either stamps or engraving special items wonderful customer service will use them again and again. read more