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SoundCraft Studio

5.0 (2 reviews)
Open • 9:00 am - 5:00 pm

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Response quality

Excellent

Response time

10 minutes

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2 months ago

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4 months ago

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Federal Way Custom Jewelers - Custom engagement rings are our specialty- like this pear shaped Diamond halo ring.

Federal Way Custom Jewelers

(122 reviews)

$$

I have shopped here and had repairs and cleaning done on my jewelry. I have been with this store…read morefor more than 20 years. The Staff has changed a bit, however, the courtesy and service is still high quality

When we first came in we were welcomed in and told to wait for an available associate, no biggie…read more We walked around and looked at what they had. Brandon was the first to help us and apologized saying he didn't realize we were waiting. Again, no big deal he got right into figuring out what we had come in for. We said we wanted to look at engagement rights together and wanna see what we like and don't like cause how can you know unless you go try some on. We were then sat down with another associate, Sean. Idk if he was just looking to make only money that day but customer experience was horrible. He was asking what I was looking for I said I'm leaning towards a Dutch marquise but know they're hard to come by so I wanted to see marquise in person on my finger to get an idea if I'd like it in real life. Brandon had already laid out some marquise for me beforehand so Sean showed be them again and then talked AT me and explained what I wanted was an elongated hex... thank you, thats great to know although both are correct. He explained what cut and clarity were. Not something I was confused about but again, thanks. He pulled up some from his source and told us how much they were and it felt as if he was trying to make us leave or scare us away by mentioning the prices. Then he asked for timeline and my boyfriend didn't wanna say exactly what the timeline was in front of me and it's like a switch went off and he just wanted us out of his store. He was like okay well here's my card and lmk when you guys are ready. And then we just sat there in an awkward silence for a moment cause he dismissed us so fast we couldn't even process we were being kicked out lol. Anyway... I would not recommend coming here unless you can be perceived as being loaded, if you get what I'm saying. Horrible customer service from Sean. Brandon however, was great. Really wanted to support a jeweler local to us but I could never spend money at a place that treats their potential customers like this.

Rad Design

Rad Design

(11 reviews)

Jason at Rad Design helped bring my idea to life in a way that went far beyond my original ask. I…read morecame to him with two tapestries and a vision for how I wanted them to live on the wall, and instead of jumping straight into execution, he took the time to truly understand the intent behind the work. He approached the project like both a designer and a maker. Jason talked through the problem with me, presented thoughtful options, and invited me into the decision-making process so the final outcome felt intentional and collaborative. What he ultimately created was a custom, hidden structural solution that the tapestries wrap around. You don't see the construction itself, but you immediately feel its impact. Once hung, the pieces have clarity, presence, and focus exactly as I had imagined. As a one-time courtesy, Jason also welcomed me into the workshop so I could see the process firsthand. It was clear this was an exception rather than his standard workflow, and it only reinforced my trust in his craft and attention to detail. Jason's empathy, creativity, and professionalism come through at every step, from how he collaborates to how precisely he executes. If you are looking for someone who can translate an idea into a thoughtful, well-crafted result, I highly recommend Jason and Rad Design.

Rad Design nailed it. I asked for three custom pieces--each symbolic, structurally unique, and…read moretechnically demanding--and they delivered with precision, flexibility, and grit. When challenges came up, Rad adapted without compromising the vision. Each piece turned out better than I had hoped for. Their craftsmanship and persistence made the process smooth, and I'm thrilled with the final results.

SoundCraft Studio - engraving - Updated October 2026

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