Overall this small mom and pop shop treated me very well. Coming here for 6 years to get two small…read moredetail plates engraved for my perpetual fantasy football trophy, I was rather pleased by the price and the quality. I never had any real issues until my 6th year, which turned into a disaster, which is why the 1 star. I dropped off two plates (one to be engraved and one from the previous year as a font example) and was told it'd be done the same time the next day. I returned the next day with two more plates (again, one to be engraved and one as an example = 4 total plates) and asked if the first one was done. It wasn't, but I was ok with that since I just dropped off another. A week or so passed, and I decided to call to see if I could get an estimate on when it would be done. I wasn't in a hurry, but just wanted to know for my own information when I could expect it. I was told by the gentleman that he was a little busy and that he'd look into it and call me back. No call back. I called the next day, received the same answer with the same result. Finally I decided to go into the shop hoping that it would add a little pressure. The owner, an older guy, who mind you, is very friendly, told me about how busy he was and that he didn't know where my stuff was, that it was lost somewhere in the store but that he'd look for it and call me. Of course I never got a call. The weekend passes, I go in again. I receive the same song and dance and am told, once again, that he'd call. No calls. Finally, fed up I go in with resolve to get this thing figured out. He doesn't know where my stuff is still, so I say, hey, how about this, you give me a couple of blank plates, you redo my last year's one (because I obviously had already paid for it) and we'll go our separate ways. He says, ok, but since he's going to redo my old ones, he might as well do all of them. I am good with that. He tells me they'll be done by 4pm the same day (it's like 11am). I ask if I should call ahead to make sure they're done and he exclaims, if that makes you feel better about it, but that they'll for sure be done. I know better. So at 3:45pm I call. He tells me that they're not done (of course not!) and that he needed to run out to make a delivery and that he'd call me in 10-15minutes when he got back. He doesn't ever call me, but I decide to go in anyways. I show up, they're not done. I tell him, to give me some blank plates (for the ones he lost) and refund me for last year's. He's ok with that (and actually gives me much more than what I paid last year because he couldn't replace 2 of my silver plates) and that was that. In the end, I came out of it ok, but I wasted a bunch of time, energy, and stress, on going back and forth with a guy who, well, to be frank, could never remember who I was even though in the span of 3 weeks I had called 10+ times, left a couple of voicemails, had stopped in 7 times, and sent an email. Pretty displeased and disappointed that it came down to this.
