Walked into this business after checking out a couple other jewelers in the area. The staff at the…read morefront desk was incredibly friendly and welcoming, and excited to talk to me about the work I wanted done on my jewelry. I had a sterling silver ring and a mixed gold ring resized, and the work was beautiful. Both rings were completed quickly and ready for pickup. My experience was so great, and the price of services so reasonable, that I went back to a jeweler I'd been at previously and requested my pieces back so I could take them to JD & Co instead! Would recommend this business and I will be back in the future!

I reached out to Johnny a while back and he has been the utmost professional, helpful, and…read moreunderstanding individual that I have ever worked with. The service was top notch. I recommend anyone that is looking to hire anyone out for any sort of Jewlery to reach out to Johnny and his team.

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Fixed my dad's old pocket watch and replaced the battery, quick turn around. Very pleasedread more

Omar is awesome, cut me a deal on getting 3 batteries replaced and helped me with some good info…read more Helpful nice stand, would definitely recommend for watch services.

I have shopped here and had repairs and cleaning done on my jewelry. I have been with this store…read morefor more than 20 years. The Staff has changed a bit, however, the courtesy and service is still high quality

When we first came in we were welcomed in and told to wait for an available associate, no biggie…read more We walked around and looked at what they had. Brandon was the first to help us and apologized saying he didn't realize we were waiting. Again, no big deal he got right into figuring out what we had come in for. We said we wanted to look at engagement rights together and wanna see what we like and don't like cause how can you know unless you go try some on. We were then sat down with another associate, Sean. Idk if he was just looking to make only money that day but customer experience was horrible. He was asking what I was looking for I said I'm leaning towards a Dutch marquise but know they're hard to come by so I wanted to see marquise in person on my finger to get an idea if I'd like it in real life. Brandon had already laid out some marquise for me beforehand so Sean showed be them again and then talked AT me and explained what I wanted was an elongated hex... thank you, thats great to know although both are correct. He explained what cut and clarity were. Not something I was confused about but again, thanks. He pulled up some from his source and told us how much they were and it felt as if he was trying to make us leave or scare us away by mentioning the prices. Then he asked for timeline and my boyfriend didn't wanna say exactly what the timeline was in front of me and it's like a switch went off and he just wanted us out of his store. He was like okay well here's my card and lmk when you guys are ready. And then we just sat there in an awkward silence for a moment cause he dismissed us so fast we couldn't even process we were being kicked out lol. Anyway... I would not recommend coming here unless you can be perceived as being loaded, if you get what I'm saying. Horrible customer service from Sean. Brandon however, was great. Really wanted to support a jeweler local to us but I could never spend money at a place that treats their potential customers like this.

We came here because my wife's expensive watch needed a new battery. We were referred here by…read moreMiller's Jewelry. The staff here was friendly and very nice to talk to while the watch maker did the battery. He is only in store Thursday and Friday. I'm not a watch or jewelry guy myself but my wife is. We use to come here years ago for some of my wife's jewelry and have always had a great experience. They have a wonderful selection of jewelry of great quality so give them a try. Thanks Carlsons.

Very nice staff--all family. Spacious, bright store. Style of jewelry wasn't mine and the prices…read morewere pretty high. They do offer custom work and stock many gems and pearls. But I felt the prices were significantly higher than the other jewelers I have shopped at. Like that this is a family business. Definitely prefer this to the mall stores.

Ben Bridge is second to none in the PNW ... we have been to many BB locations over the years for…read morecleaning, maintenance, and new purchases, and Tacoma is no exception to their legacy of excellence. Most recently my ring somehow got "squished" an had taken on a slight oval shape and my primary stone was crooked! I was so worried the stone might fall out and be lost forever. My husband purchased the lifetime warranty 10 years ago and it is worth every penny! I took my ring in and less than 2 weeks later, it was returned to me looking absolutely brand new. I am SO grateful!!! We will always choose Ben Bridge when we have a choice and need a quality jeweler that will treat us with respect and kindness.

Acknowledged right away. Jeweler was much more interested in her notebook than providing…read moreassistance. Was quick to show disinterest in helping through her responses to my questions.. As I spoke, she continued to review her notebook. Disappointing. This was my favorite location, have invested much here. Very different experience from many times before.

The best. And, a long term family business. Consider repairs and come in to a welcoming…read moreenvironment. Custom designs and honest prices. Support our local business's. Thete is something special and unique in all price ranges.

i had two pearls reset here. one was reset in house. they don't offer in house pearl services i…read moreguess. it was set off center with epoxy overfill on the pearl and setting. but they did not charge me for the repair. in order to correct, i will need to have 8 pearls removed and reset. i also had broken a separate pearl setting. they use a contracted bench jeweler for silver so it was a send out job. their bench jeweler has commission at his stores so its much more expensive than direct smithing. ring resize starts at $80, goes up for every single thing they can, like having stones or details. for comparison, my current jeweler is $60 flat for silver resize. they are a bit disorganized as well. when i went to pick up a piece they couldn't locate the second piece (of three i had left at the same time) until i presented my original three tickets for all three items. i would not recommend for bench service.

I had to update my review just to add a photo because there has not been one single day since my…read morehusband proposed and put this ring on my finger that someone hasn't complimented me on it. It's absolutely beautiful and obviously one of a kind. I'm still so thankful the staff at Larkin was able to help my husband make that happen.

We went to larkin with a family diamond looking for an engagement ring. I didn't want anything too…read morebig as I am usually working with my hands. What we picked out was perfect. Thank you Larkin for helping me and my husband find the perfect ring.

I have been doing business with Thea and her family at New York Gold (NYG) for over 30 years! Even…read morewhen I have moved out of state, I continued to buy and sell jewelry from her! I have mailed my jewelry to NYG over the years for repair because I trust them, their craftsmanship and I trust I am getting a fair price for the gold. I don't buy real diamonds, I buy CZ's here and know and trust I am getting the highest quality of a lab created stone from NYG. John, Sheena, Thea and Howard have become my family, my aunt and uncle and my sister and brother and I will not do business with any other jeweler anywhere, no matter where I move to! Having a "personal jeweler" is a REAL FLEX and nothing a retail jewelry store could ever compare to with price and service! If you see a piece of jewelry in a retail store, take a picture of it and take it to Thea and ask her to make it for you!!!

Always great customer service, super friendly and very helpful not only do they give you their true…read moreopinion but also make sure that you're satisfied with whatever jewelry you're gonna keep forever ! Been coming here for years !

Bill Dixon was our associate and was so kind, thoughtful, and intuitive. He showed us rings for…read morehours with 0 pressure. He also showed us rings that we hadn't thought about but might like based on previous preferences. He was fantastic!

My husband purchased a diamond bracelet at the Tacoma location around Christmas, but gave it to me…read morerecently for our anniversary. The bracelet doesn't fit well and is not something I'll be able to wear enough for the cost. We went to return and we were unknowingly past the return window. The reason for the poor review is the manager. She kept asking why I didn't want it and had a rebuttal for every reason I gave. Her last rebuttal before we left was that I won't work the same job (I have my doctorate so I'm pretty sure I won't be changing careers) and that one day I won't be working (so sure I'll use my thousands of dollar bracelet when I retire in 35 years). We have made 3 large purchases there in the past few years. Each time we come into contact with at least one condescending and unprofessional employee. I would nightly suggest doing business elsewhere for your jewelry needs.