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Fircrest Jewelers

4.8 (74 reviews)
Closed 10:30 am - 5:00 pm

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Response quality

Excellent

Response time

5 hours

Services - Fircrest Jewelers

Jewelry cleaning

Jewelry redesign

Jewelry repair

3 More Services

Jewelry reshaping or resizing

Jewelry restoration

Jewelry stone setting

Fircrest Jewelers Photos

Recommended Reviews - Fircrest Jewelers

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Reviews With Photos

Image: picture of the ring after about a month of wear (for only half the day most days; my partner doesn't wear the ring to work). The phot

Resizing Plating Customer service (some folks are great, some are ,, less than helpful) Turn around time Pricing My experience: I have had a very mixed experience with this jeweler. I originally went in to have my partners engagement ring resized, which necessitated that they remove the gold electroplating that was on it, and they offered their replating service to be added. They did a great job with the resizing, but within just a few weeks of wear the gold plating was splotchy, which surprised me because the original plating that was on the ring had been holding fine. When I first went in to have this issue addressed on 10/24 I had a terrible experience. A late 20-something brunette was trying to help me, but basically just kept going back and forth between me and her manager, an older woman with blondish short hair. Eventually, this manager came into the conversation, but instead of walking up to me to discuss the issue, she raised her voice at me from across the store, and didn't even get out of her chair. It was incredibly rude. After this, I left. After calling around to a couple of other local jewelers, I learned the difference between electroplating, which lasts a lot longer (but only manufacturers and large-scale shops do) and gold plating/gilding, which is what they do here and is what came off quite quickly. With this new information, and having talked to the original jeweler about re-electroplating my ring, I went back in to see if there was something we could do about the lack of communication about the longevity of the results. I was braced to have to see the rude manager again, and I was not looking forward to it, but I was very pleasantly surprised by the two people who helped me today instead (10/25). Sonya and Hazel listened intently and empathetically to my issue, understood that it was clearly a lack of information being communicated that led to the problem, and were able to get us to a fair resolution. Those two are the only reason this is not a one-star review, and they are also why I will consider bringing my other jewelry to this jeweler in the future. Huge shout out to those two! Image: picture of the ring after about a month of wear (for only half the day most days; my partner doesn't wear the ring to work). The photo isn't perfect because of lighting, but the arrows point to some of large splotches of missing gold.

The new solitaire setting matches my anniversary ring beautifully.
Debra B.

We went in to look at engagement rings to replace and upgrade the one my hubby bought for me 51 years ago. As part of celebrating our 50th anniversary, I finally agreed to trade in my original wedding set for a new one. The old set had a very small center diamond with two small ones on each side. Over the years it took a beating and I've replaced the small diamonds multiple times. But I kept it for sentimental reasons. After 50 years I was now willing to let it go for a more pretty ring. I was able to get a lovely platinum ring with a much more sturdy setting and a diamond twice the size compared to the old one. The platinum matches the anniversary ring my husband gave me 25 years ago. Now I'm very pleased with my new ring! It he service was great - no rush or pressure - but lots of friendly help showing various settings & diamonds. I definitely recommend Fircrest for your jewelry indulgences!

Custom designed engagement ring, white gold and moissanite
Christa C.

No need to look further! Fircrest jewelers is where you want to go! My husband and I wanted custom made rings and to purchase from a small business. Originally we had planned to visit a few jewelers, but Fircrest was our first stop and we ended up leaving our first visit with the ring design and an amazing experience. Looking for jewelers initially was frustrating because a lot of the designs we saw felt tired, too much like large jewelry chain rings, or old fashioned. We worked with Roz (her and her mother are the owners) who was amazing and her vision and ideas when working with us felt like she was reading my mind. Her and the whole team were extremely personable and always easy to get a hold of when we had questions. I knew ahead of time that I didn't want diamonds, and they worked with us to source moissanites for the wedding band to match the size and shape I wanted. They also happily appraised and used the large moissanite I sourced myself for the engagement ring. We will definitely be back for future jewelry needs!

Polished and fixed my ring

These folks are so nice! I brought in my ring to get the middle prongs taken off as the diamond was used in my wedding setting so I wanted a right hand gold ring. They were quick! I dropped it off on Tuesday and it was ready Thursday. I will definitely use them again if I have any jewelry needs!

Ruinnoj V.

Joseph P. accommodated my time constricted demand and replaced the jump-ring of my 18K gold Byzantine chain in under 10 minutes!

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2 months ago

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5 days ago

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Joseph P.

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2 months ago

Perfect customized pendant. The designer was great and the overall staff was fabulous.

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7 months ago

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Joseph P.

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10 months ago

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Joseph P.

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2 years ago

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7 months ago

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Joseph P.

Thank you so much for the kind words.

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5 months ago

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Joseph P.

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9 months ago

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Joseph P.

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6 months ago

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Joseph P.

What! We did it again? Thank you very much! Very thoughtful.

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1 year ago

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Joseph P.

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1 year ago

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Joseph P.

Thank you for the kind words. We really do appreciate it.

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1 year ago

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Joseph P.

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1 year ago

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11 months ago

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Joseph P.

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2 years ago

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2 years ago

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Joseph P.

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4 years ago

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Joseph P.

Thank you so much. We really want to under promise and over deliver.

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2 years ago

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Joseph P.

Thank you very much for the kind words. We really appreciate it.

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1 year ago

They inspect your jewelry for free and give you an honest evaluation. They also have beautiful vintage fine jewelry.

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4 years ago

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1 year ago

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Joseph P.

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4 years ago

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Joseph P.

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4 years ago

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Joseph P.

Thank you very much. It is truly our pleasure to help.

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2 years ago

Quick and pleasant service for jewelry repair. Reasonable prices. Great quality. I will keep bringing my jewelry repair items here.

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2 years ago

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6 years ago

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3 years ago

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5 years ago

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2 years ago

Very helpful and good information Very fair with their pricing also. And in a convenient spot.

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Joseph P.

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4 years ago

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5 years ago

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4 years ago

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3 years ago

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5 years ago

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8 years ago

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6 years ago

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Ask the Community - Fircrest Jewelers

Do you do appraisals on Tiffany jewelry?

We do appraisals on any jewelry. Come by on a Tuesday and talk to our appraiser.

Do you buy scrape gold? And how much do you pay per ounce. My retired attorney John Miller had mentioned your establishment.

Yes we do buy scrap gold and it’s based on daily markets prices.

Do you purchase turquoise and Native American turquoise jewelry?

Sometimes we do it depends on the quality and if it’s something we could sell. Honestly we do not pay much more than scrap value.

I have a vintage Opal ring and the gold band is very thin and has broken already. Can you add to the band to make it more stable/wearable?

Typically it would need a half shank in this instance. Which means cutting the bottom half of the ring off and replacing it with a thicker piece of metal. We do this all the time. All work is done in house and we will get it back to you in a week or… Read more

Do you buy silver bracelets and how much is silver at price wise and gold?

Yes we buy silver and gold . At 75% scrap value.

Do you buy used jewelry?

Yes

View All 7 Questions

Review Highlights - Fircrest Jewelers

I gave Leah some ideas of the style I was looking for, and she took those and created a beautiful unique piece.

Mentioned in 5 reviews

Read more highlights

Federal Way Custom Jewelers - Custom engagement rings are our specialty- like this pear shaped Diamond halo ring.

Federal Way Custom Jewelers

(118 reviews)

$$

From the moment I stepped through the doors at FWCJ, I knew this would be different. The store…read moreitself feels inviting, stocked with a selection that seems to go on forever, yet the true heart of the experience is the people. Donna greeted me with a genuine warmth that told me she loves what she does. She's incredibly patient, taking the time to explain the nuances of history in the antique pieces, the metals, stones, and settings in a way that makes sense. She encouraged curiosity, inviting me to try on anything that sparked joy, no pressure--just possibilities. Brandon and Sean kept the energy high with their easy smiles and readiness to help whenever needed. The whole team made it feel less like a purchase and more like a thoughtful journey toward something meaningful. When we decided to upgrade our wedding rings, the experience only got better. I found a beautiful Art Deco piece that just fits what I was looking for perfectly. We both found pieces we love, the price was fair, and the service was flawless from start to finish. If you want a jewelry shopping experience that's educational, stress-free, and truly welcoming--where you're treated like family--this is the place to go. Five stars from us.

I stopped by FWCJ today to inquire about a small jewelry repair. Every person I encountered was…read morefriendly and helpful. Sean had the time to fix my earring in a matter of minutes. Their kindness, generosity and efficiency was impressive. Thank you FWCJ for your wonderful service.

Fircrest Jewelers - jewelryrepair - Updated May 2026

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