BEWARE: DO NOT SELL ITEMS TO THIS STORE!! They engage in self-serving business practices, are dishonest, misrepresent information, and do not stand by their commitments.
On 6/20/25, my daughter and I visited Marci Jewelry with a diamond ring we wanted to sell.
We were introduced to their "diamond expert" Jonathan Borghes. He examined the ring (including the estimated size of the center stone and the white gold mounting with several smaller accent diamonds as well as other details regarding the large stone). He offered to pay $5000 ($500 for the mounting & $4500 for the center stone) in the form of a check written immediately.
Jonathan went on to tell us he strongly believed he could get more than $4500 by selling the stone to his contacts if we left the stone with him. Of course, we wanted as much money as possible so this seemed like a good approach.
During the conversation, we asked multiple times "if it took too long for him to find a buyer, could we request he send a check for the original offer" of $4500?" He assured us each time "oh yes, just call and he would send the $4500 original offer check".
Based on Jonathan's confident reassurances and the store's longtime stellar reputation including online reviews, we decided to leave the stone and take the $500 check for the mounting since he had disassembled the ring. He asked me to sign a form he said was simply "my proof/receipt that the stone was left with him".
Over the next few weeks, I contacted Jonathan multiple times for an update and each time was told "I need to make a few more calls, just need a little more time".
On 7/22/25, I spoke with Jonathan again to ask he send the $4500 original offer check.
This is when the situation became a problem and the poor business practices, dishonesty and misrepresentation surfaced. He refused to send a check, now saying the form he had me sign was actually something completely different what he claimed was simply "proof/receipt that we left the stone with him".
He now called it a consignment agreement and stated that he wouldn't stand by his original offer of $4500. That in fact he would not pay out anything until he found a buyer.
When I recounted our 6/20/25 discussion, he abruptly said he need to speak with store owner and would call me back.
Not having gotten a return call, on 7/23/25, my daughter visited the store to get the check in person since I live out of state. Now Jonathan was refusing to acknowledge his agreements from our 6/20/25 conversation, calling it "all a miscommunication".
The store owner refused to hold Jonathan accountable to his original offer. We took the stone and will pursue other avenues to sell it.
Jonathan blatantly lied and the store owner refused to hold him accountable.
We believe Jonathan intentionally misled us during the initial conversation, presented the enticing recommendation of getting even more than his offer of $4500 and then set me up by misrepresenting the nature of the form he had me sign knowing he would have "an out" and wouldn't have to follow through with his original offer.
Rather than hold Jonathan accountable to his original agreement, the store owner chose to back his actions, a very poor example of leadership and customer relations. read more