Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Trash service and reliability. Terrible sales, billing and customer service. They're thieves and I…read morehope this business goes under.

I had been having issues with my Xfinity service for several weeks, and in spite of repeated…read moreattempts, their customer service was unable to resolve. I was about to schedule a service call for a technician to come out and have a crack at it, when I happened to be shopping near the San Ramon store Sunday afternoon and thought, why not see if they can help. I'm sure glad I did. I had the good fortune of meeting Alex, who worked miracles. He had me explain the issue in detail, and apparently listened. After I told him I wasn't expecting much, he dove right in. It took a little while, but damn if he didn't resolve the problem! I honestly thought I'd return home to the same issues, but it was amazing - my internet has never worked so well. So if you're reading this Xfinity, thanks for having associates the caliber of Alex. He not only remedied the issues, but was professional and had a great attitude while doing so.

Extremely disappointing and disturbing experience…read more My husband stopped by this Xfinity store on Sunday around 5:00 PM for only 5-10 minutes. He wanted to ask about current promotions and check the price of adding a mobile line. An employee spoke with him, asked questions about our account, asked to see his phone, and looked at our account information. My husband did not like the numbers and He decided that promotion was not right for us, said thank you, and left. Then, around 7:30 PM, I checked my email and was shocked to find three emails from Xfinity thanking us for getting a new phone and a new line, along with documents showing transactions that my husband had supposedly "signed." This was extremely concerning because he did not authorize these transactions or agree to open a new line or get a new phone. We spent approximately two hours on the phone that night trying to understand what had happened and cancel everything. It was incredibly stressful and ruined our evening. Neither of us could sleep properly that night. The next day, I asked my husband to return to the store with me. I wanted the manager to know exactly what had happened and to make sure this kind of situation was taken seriously. Unfortunately, the customer service at the store was another disappointment. When we asked to speak with the manager, the first employee did not call the manager. Instead, he went to another employee who was already helping a customer. Another employee came over and asked us what happened. We again asked to speak with the manager, but instead of contacting the manager, he insisted on hearing our entire story. He spoke so loudly that everyone in the store could hear our private situation. Other customers and employees were looking at us because of how loudly he was talking. In the middle of our explanation, he told us to wait and went back to helping the customer he had been assisting before us. Then another employee came into the room, and I asked her to please call the manager. She did not call him. Instead, she told us that the manager was in a meeting and that the meeting would take a long time. There were approximately four employees and five groups of customers in the store, yet during the 30 minutes we were there, it felt like nobody was actually being helped. After everything we had already experienced the night before, this was simply unacceptable. We eventually turned around and walked out. We came to the store expecting a basic explanation and a manager who would take a serious account issue seriously. Instead, we left feeling completely ignored and disappointed. Xfinity should seriously review what happened during our original visit and how this store handled our complaint afterward. Customers should never have to spend two hours at night trying to undo transactions they did not authorize, and then receive this level of customer service when they come to the store for help.

I went into Verizon looking to replace my daughter's Apple Watch after she lost it, and Kasey was…read moreabsolutely fantastic. From the beginning, he was friendly, patient, knowledgeable, and really took the time to understand what I was looking for. Instead of simply replacing the watch, Kasey walked me through several different options and explained the pros and cons of each. Based on his expertise and recommendations, I ultimately decided that getting my daughter a smartphone made more sense for our needs. What I appreciated most was that I never felt pressured or rushed. Kasey genuinely seemed focused on helping me make the best decision rather than just making a sale. That type of customer service goes a long way. Thank you, Kasey, for making the entire process easy and enjoyable. Verizon is lucky to have you!

Nice and quick, got the job done! I went in to get a SIM…read morecard and it was made right away and works great

After requesting more info about the services that they offered, Mike responded back within 10…read moreminutes and was able to check if they serviced our area. Unfortunately they did not and provided more insight around companies that would or wouldn't and even had another recommendation. Even though I didn't get to use their service, based on the communication and help I still want to give them 5 stars!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

Mike and team did an outstanding job wiring up our security cameras and internet routers in our…read morehome. They are very familiar with the ubiquiti systems, and did a very neat and professional-grade job! They routed all the cables via the attic and into my garage, where they wall-mounted my server cabinet too. All done at a reasonable price as well.

I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!