Recently, I needed some help finding the right tools to get the 3rd row seats out of an old Audi Q7. The team at Vets Ace Hardware Store not only found me the right tools to get the job done, but gave me tips on how to make the job easier. I don't work with tools often and they made the experience enjoyable. read more

Customer service sucked. I was directed to the aisle of what I was looking for, couldn't find it. Told employee (woman) from the aisle and confirmed the aisle and she said yes. Told her I still couldn't find it. She not once tried to help me find it. The store was not busy either!!!!!! You definitely lost a sale and all future sales! Unacceptable!!!! read more

I work at another ace hardware in the area, I had a customer come in asking for an item which we did not have. The customer then requested that I call Vets Ace Hardware to see if they carried such an item. When I called I was connected with a worker who did not respond to any of my greetings, my "hello" and "how are you" met with silence. When I described the item to them and asked if they had anything like it they immediately said "no". Which to be fair, maybe they're very familiar with their stock, however given the nature of this individual I believe that they did not check if they had this product. After they indicated that they did not have the product I attempted to thank them for their time, but mid sentence this wonderful individual just hung up the phone without saying another word. Great experience all in all. read more

Best hardware store in the area... you might think your walking into the past, where the store has everything and then some more...great people, friendly and knowledgeable.... place is called Vets for a reason... read more

They are not taking returns. I went to return a couple plumbing items that I paid about triple what it should have cost. Didn't get the right part because they didn't have what I wanted and I left with parts I was willing to try to make work. Now I cant return because of their covid policy. I go to Lowe's, Home depo n other hardware stores with no problems returning. How convenient for Vets to not return my cash. They put my parts into a bag and stapled the receipt to it and said to check back. So what covid precaution are they avoiding. It's obviously not because of covid contact contamination. I found out also they are new owners. I use small hardware stores because they USED TO be helpful, knowledgeable and convenient and I sometimes dont mind paying the extra. I won't b back. Ever read more

These folks wouldn't take back a socket set because the cellophane wrapping was removed. The socket set was never used. I try and stay small, local but these policies make the giants look better than you. As a small business owner myself, we must be flexible. Will be taking my business elsewhere. read more

This is the best hardware store in Lansing. If you're looking for something hard to find, something old that you need a part for, or just want to go into a super cool old-school hardware store with good hard-working people that own it and run it, you need to go to this hardware store. I've been going here for decades and I continue to go here because I want them to be in business when I need that hard to find part. There's nothing on the Internet that can help you find what you're looking for like a human being. They are always helpful and kind, the only thing you need to know is that they have a five dollar minimum to use a debit or credit card. Yep, you might have to scratch up some change from your seat cushion, or get a little cash back at the gas station so you have some money to buy those tiny items that you can't find anywhere else. Or, if you're like me, you have plenty of things that you need that you would normally go to a big box store and you can get them right here at Vet's. Their prices are competitive and often times even less expensive, than some of those big box stores and this is locally owned and operated. Help support a local business and feel better about how you spend your money by shopping at Vet's Hardware. read more

Nothing but praise for this hardware store... While I don't get there often, I always find what I'm needing. The guys and gals that I find there have always been extra helpful. The one time I needed to return something that I happened to have misplaced the receipt for, they issued a store credit as it still had the store sticker on it and I was able to use that which worked out well for me. Not sure what happened with Diana M's experience, but mine thru the years have always been positive. I like the old school hardware store feel from my youth, the knowledgable employee's and their help in finding the odd things I usually end up there looking for! read more

I would agree with Bill. If they don't have it it doesn't exist. Every time I've gone into Vet's I have needed something special to be done. I would NEVER get the type of customer service at a big box store as I get here. I recently moved to the area and glad I found them. read more

I like that no matter what you bring in: they know what it is and can either replace it or find the connector for it. Friendly and knowledgeable. read more

Vet's is the ONLY hardware store in at least a 25 mile radius. All others are hardware boutiques. Whatever you need, Vet's will have it, or something else that will do the job. I've been going there 30 years and the staff still knows the stock better than I do! Can't say that anywhere else. read more

If they do not have it, it does not exist. A fun place to just look around. No other hardware store in this area like it !

Very poor customer relations. Refused to give refund, or even store credit, on two unopened heater grate/vents even though the packages were unopened and clearly marked with their price tags. read more

I don't go here often, as it's not so close to my home; but these folks are friendly and helpful everytime I have been here. I consider myself a "tool girl". I love just going in and looking at all the tools & things I wish I could buy. For a smaller place, they have a lot of inventory & are always willing to assist. Went to Menard's recently for a part for my closet door & was totally not impressed. Should have gone to Vet's & would have it were a bit closer. read more