It's difficult to find a guy like Andre at Gadget Guys Tech - who is dedicated to solving the…read moreproblem, is dependable, responsive and so good at explaining what the tech issues are- plus he is so patient! he worked on solving my folks' landline phone problem -- and we are so thankful we found him!!

My iPad wasn't holding a charge very well and eventually stopped charging altogether. I searched…read morefor a local repair business since the device was no longer under Apple Care. It was a stroke of luck that I found Andre at Gadget Guys Tech! The service was professional, quick, and affordable. He replaced the battery and my iPad is just like new. Highly recommend Gadget Guys Tech for your technology repair needs.

Avoid these guys…read more I'll try to write this as objectively as possible, as I dislike reviews that are obviously based more on emotion than service. My motherboard, and therefore computer, broke on my laptop while they had it. This was after saying they had fixed the issue it was brought in for (loose power jack) twice, only to find out on getting home they hadn't fixed anything. They have repeatedly refused to admit any possible fault, instead saying that the motherboard must have "been weakened" before I brought it in despite the fact that it was working perfectly. That, while a faint possibility from what I've researched, is extremely unlikely and seems to be a common excuse used by disreputable shops to pass blame for a faulty repair onto the consumer. Regardless, most shops will at least try to find an amicable solution and work with the customer, rather than bluntly saying that any damage that occurs while they have your machine is not their fault. I assumed they must carry insurance for issues like this, and was told that they do not. If something happens to your computer or they do something to it, they will pass the buck to you. I asked if they would at least apply the $90 I'd already spent on the repairs they'd done (that led to the bricked motherboard) on their $150ish motherboard installation charge (you then supply the motherboard) and they even refused that, saying they performed services - even though these services destroyed my laptop. This is unacceptable for any business. Stay away from this place. I like to support local businesses, but once a place has shown such poor customer service, negligence, incompetence and corner cutting, it is time to move on. Let this dinosaur die.

I came in looking to purchase a few 3pin to molex cables. The gentleman I worked with simply went…read morein the back room and grabbed a few for me and told me that he wasn't going to charge me. Something so simple, yet it means a lot when someone goes out of their way just to help another person. Their customer service is good and if I ever need maintenance on my rig, I know now where I'll go!

This is probably my favorite store in East Lansing…read more I usually don't go to the surplus store looking for anything in particular. Chances are, I wouldn't find it. This place is MSU's garage sale. I've purchased some great used Steelcase desks here. They always seem to have a pretty full supply of discarded MSU furniture. Otherwise, they sell pretty much everything: Bikes, used computers, random medical electronics, kitchen equipment, cars, old televisions, a preserved horse leg, etc. They are usually open on Tuesdays and Saturdays. Keep your schedule open.

I found 2 great keyboards on Craiglist for 2 really great prices, and soon discovered they were…read morebeing sold by MSU Surplus. It was a long drive and I was worried that the keyboard would be sold by the time I got there (unfortunately, you can't 'hold' items, nor buy over the phone, luckily they only sell Tu and Fr so you can really plan your purchases if you wanted). When I got to the store I was a bit awestruck, it is really as eclectic as they say. One of the keyboards had sold, though they remembered me from my phonecalls and *really* hooked me up on the other keyboard... and THEN they also hooked me up with *another* really awesome keyboard and 2 pairs of headphones. Besides this, I was actually touched by the considerate service and their ability and desire to care about the items in the store. Laptop batteries were removed from laptops to improve their longevity and then organized into ziplock bags along with flash drives loaded with the original OS; they bought foot-pedals for keyboards and included them with the keyboard; I also bought a laptop and they included a laptop bag of my choosing; and the experience with the staff was superb. I haven't experienced service like that in a resale store ever, not to mention possibly any store. I will be back!

I am a repeat customer at Vertex, but never again. I asked for a custom built computer, which I…read morehad to take back three times because it wasn't working as to my specifications and for what I ordered. The owner of the store actually yelled at me because I didn't follow his instructions. (Maybe I didn't, but that doesn't mean I deserved to be yelled at like he did.) Because of the poor work and even poorer customer service, I cannot recommend this store to anyone.

A1 service. A Windows 10 update went South on me. Froze up half way through. Didn't matter what I…read moretried to do it would not complete the update or return to previous setting. I took my laptop to them and in less than a day they found the issue, fixed it, and was able to save all my files and programs! Awesome!

Joe is awesome! He has helped me with setting up new computers over the years. Just recently, I…read morewas having an issue with my printer. Instead of charging me to do a house visit and troubleshoot, he told me that my printer was known to have connection issues, and it would be cheaper and more reliable to purchase a new one. He did offer to do a home visit, if that is what I wanted but didn't recommend it. And then he called me back giving me printer recommendations and links to where they could be purchased. I followed his advice and am super happy with my new printer! How refreshing it is to do business with someone who has your best interests (and wallet) in mind and not someone who just wants to make money. I strongly recommend (and do to all my friends) if you need assistance with computers - Joe is your guy!

Joe Assisted me in selecting my new computer, then set it up for me, transferred everything from my…read moreold computer and gave me a quick tutorial on the new features. Service was prompt and professional. Would recommend him to anyone with computer issues.

I came here after googling lansing area screen repairs, and Mac Men's was the cheapest at $65 on…read moretheir website. I got there right when they opened (perhaps which is why I received such quick service), and they fixed my broken screen in literally 10 minutes. The total was actually $61 something, even cheaper than I had anticipated. They also didn't need my password or to unlock the phone at all, which is something I've had to do at other places that has made me nervous. Overall, a great deal and great service!

If I wanted an ass reaming I would've actually got a Mac…read more Originally, they quoted me $130 for an aftermarket battery replacement and repairs (battery included), and the battery was $80. I couldn't get repairs at the time so I decided to come back later. A month later they charged me $100, despite the fact I brought my own replacement battery effectively doubling their going rate, and I had no recourse because I forgot to ask ahead of time what they would charge me. (All they did was update my bios, clean my computer and fix the keyboard cable.) (I'm the college kid who had his bike stolen too, so I hope you sleep well at night.)

We recently bought a 75" TV from this Best Buy. When we…read moreunboxed it, (we live less than a mile away) the screen was cracked. The manager exchanged it immediately upon return. No hassle, no questions after he inspected the screen. I've been a Best Buy customer for 30+ years, and will keep buying from them.

I've never had a problem with any device, from laptop to TV, that I've purchased at this store. I…read morehave returned some tablets but that was because I didn't like the operating system, so that doesn't count. Staff knows their business really well and I was just on the phone getting some info for something I'd like set up in one room and April quickly understood everything I needed and put a package together.

Apple placed a $1,147 hold on my checking account for an AppleCare replacement…read more I returned my damaged phone immediately, and FedEx tracking shows it was delivered Wednesday morning. However, the hold has still not been released. When I contacted support, I was told the device was only received "today," which contradicts verified tracking. I was also never informed about the hold upfront or the option to avoid it by sending the phone first. This is unacceptable. I need the hold released immediately or a confirmed release date. If this is not resolved promptly, I will escalate this through my bank and file formal complaints. On a recorded line the customer support person clearly told me that they received the package today which is 2.25 days after delivery confirmation. Is apple now hiring dishonest people? This is so disappointing!

Efficiency, good prices, good communication, friendly people, no pressure. Office staff were very…read morehelpful, and installers did a great clean-up job.