I was first referred to Dr. Jackie Vernot two years ago by my regular veterinarian, Dr. Harjit Lehal, when one of my English cocker spaniels, Jake, was showing signs of developing cataracts. At that time, I had never before seen a veterinary opthamologist and I was a bit apprehensive, but from the very first appointment on that summer day two years ago, Dr. Jackie Vernot has repeatedly impressed me with her knowledge and her superior medical care. She was so very friendly and welcoming on that first appointment, and I remember having to call the office, and speaking to one of her assistants, Alicia, about directions. She was extremely helpful and courteous over the phone. Within the past two years, all three of my boys have seen "Dr. Jackie" multiple times, and they are now under her regular care and they see her several times a year for rechecks. What makes this veterinary opthamologist so special? Dr. Jackie is brilliant; she has an amazingly gentle, kindhearted demeanor that comforts both the animals and their owners. Also, she is highly professional, conscientious, knowledgeable, and informative as she examines the pet and thoroughly explains with words and visual images both her diagnosis and her treatments. Ask her a question about any sub-topic related to your pet's care, and you will be met with a thorough description of veterinary solutions and incredibly descriptive answers that will be both comforting and knowledgeable. She will even share with you the most up-to-date veterinary medical research and how it relates to your pet's care. Dr. Jackie is quite simply a brilliant powerhouse! She is a gold mine of veterinary experience, education, and knowledge. Dr. Jackie is blessed to have a superior support staff that is a true extention of her top-rated professionalism and her A+ high-quality, unsurpassed medical care. Each of her assistants goes the extra mile to show the clients phenomenal care with an unmatched touch of genuine kindness, concern, and knowledgeable assistance/support. Each time I have called the office or emailed the staff with questions and/or updates on my boys' conditions, I have been incredibly impressed with their devotion to treating their clients and with providing the very finest opthamology medical services one can expect. The staff takes the necessary time to answer questions thoroughly and to document my boys' statuses. I am never rushed by them even when I find myself asking multiple questions. Recently one of my boys was diagnosed with Horner's Syndrome by Dr. Jackie. The day I noticed changes in his eye, I quite literally was beside myself. Both Alicia and Jessica, Dr. Jackie's assistants, over several weeks time, fielded my phone calls regarding my updates on my Jake, and they also responded to my emails which contained photos of his eye. They have both gone out of their way to leave medications for me at the front counter so that I could pick them up on the weekend when the emergency vet was there. Leaving me detailed voice messages so that I completely understand how many times a day each one of my three boys is to receive his eye drops is another positive trait of this medical practice. I thoroughly appreciate the dedication, professionalism, and attention to detail that Jessica and Alicia give since I am in a profession where access to a phone is limited, but yet I desperately need the information and the feedback they give. Finally, as a client, one can expect that Dr. Jackie and her devoted, loving staff will show each patient respect, kindness, unsurpassed medical care, and love. Perhaps it is the quality of love that sets this veterinary practice and its valuable members apart from so many others. Dr. Jackie and her loving staff genuinely care about each of their patients and they enjoy caring for them. One thing is for sure: as a "mom" of three English cocker spaniels who all require opthamologic medical care, I highly recommend Dr. Jackie Vernot and her fabulous staff which includes Jessica, Alicia, and Kelly. You will not be disappointed, and your pet will benefit, just as my boys, Jake, Joey, and Jack have, from this physician's expertise and superior medical care. As an added bonus, your pet will go CRAZY for the special freeze-dried treats with which Dr. Jackie rewards her patients at the end of their visits; this little bonus reminds my boys each visit of how much fun it is to see their favorite opthamologist, Dr. Jackie, and it is super sweet to see how excited they get as they choose their treats. (I think Dr. Jackie secretly enjoys it as much as my boys do!) Lastly, thank you, Veterinary Vision, for providing my boys with the best care possible and for caring about them. We appreciate you! The Salemi Family read more

We went to see several doctors before coming here because they were our normal vet or they were close to us. No one had an answer and everyone kept passing us along. Finally we found Veterinary Vision and they have had the best bedside manner and care we've seen. My wife took our dog Tazer in originally and she said that on her first visit everyone was super kind and attentive and fantastic with dogs. They also had thought of a solution for us. It was a great relief to finally have somebody say what it could be instead of a bunch of doctors saying "I don't know, go see someone else". We finally started to get somewhere and ended up coming back to get a biopsy of some tissue for Tazer. This time I took him in to drop him off in the morning and before I gave one of the ladies Tazer's name, she already knew who he was, she came out and gave attention to the dog right away. She explained everything to me about what was going to happen and answered any question I had. She was incredibly kind and helpful. When we picked Tazer up after his biopsy, my wife went to get him and she said all of the doctors and nurses were playing with him and saying how great he was and giving him attention (even the ones who weren't working on him). They explained what we needed to do and have been very helpful in a very stressful time. I wish we had gone here first instead of jumping from doctor to doctor. While the original prognosis did not turn out to be the correct one, it gave us a direction and helped us find out about his current issue with his eye. We went back, they knew exactly what they had to do and gave us the best treatment. I wish they were more than just Eye docs for puppies because we'd probably go to them as a regular vet if they were such. The first thing that matters that we could tell right away was that they cared and that they were giving him the best treatment. Many dog doctors and people doctors could learn from this. We're still waiting on Tazer's results but i wanted to write a great recommendation to everyone there as we've had nothing but great experiences in a trying time. Thanks! read more

My little chihuahua mix had swelling in both eyelids and some obvious discomfort. My vet tested her for glaucoma and the readings were high. Started medication and in one week the readings were down slightly. Two weeks later both eyes read higher than initial testing! So the vet recommended a specialist. I was alarmed after reading up on doggy glaucoma! But I was even more alarmed when I read the Yelp reviews of the recommended board-certified group. Hard to miss the five-star rating of Dr Vernot, and I am SO GLAD I called Veterinary Vision in Lisle! They squeezed me in same day! Dr Vernot easily diagnosed Blepharitis and blink deficiency, and by the way, my little dog's eye pressure was completely normal. Turns out that there's a SKILL to taking tonometer readings, and 39 years of experience has made Dr Vernot UBER SKILLED in all eye conditions and diseases. We are now treating her for her actual problems and she has improved a lot in just a few days. WHEREVER YOU LIVE, THE TRIP TO DR VERNOT IN LISLE IS THE BEST THING YOU CAN DO FOR YOUR DOG'S EYE HEALTH. She is a true dog-whisperer. My little girl was in high panic mode that evening, and she calmed down amazingly at the doctor's touch. I've NEVER seen her so well-behaved in front of the large treat selection Dr Vernot offered at the end of the visit. I got three pages of customized info and instructions. The staff were also WONDERFUL. And my regular vet learned something, too. BLESS THE LORD for humble, gifted physicians like Dr Vernot! read more

Super emergency Dr Vernot saves the eye. My dog 7 yr old rescue lab mix had been having eye infection on and off for months 2 different vets prescribed antibiotic ointment and drops. It didnt get better. One day i noticed a pit in his cornea. One of the vets said rush him to Dr Vernot. Dr. Zvernot said he could lose the eye and outlined all the treatments and outcomes from immediate surgery to multiple eye drops multi times a day. She said try the drops we csn always try something else if it fails. SHE Spent tons of time and laid out everything. FORTUNATELY drops saved the eye. Hes on drops everyday for the rest of his life. But hes still got the eye. You cant get these presription drops anywhere. Ive tried. Its a steroid but no pharmacy will make it. So not only does she saves eyes. She makes it possible by providing the meds you need. She doesnt force you into treatments cuz meds arent available. I wish i cud find my own doctor as knowledgible snd caring. GOD BLESS DR. VERNOT read more

Lisle emergency vet. I will never ever take my furbaby to this place again! I went there last night because my dog was dying at 2 in the morning and as I hold my dog in my arms ringing the bell no one answered. I call and this heartless woman answers and asks me what do I want!? I told her to please answer the door my dog is dying and she yells tellling me they cant open the door the dr is in a procedure and is sterile an that I need to go to the emergency vet off Warrenville road. I said I dont know where it is at and my dog is dead! She could care less she said she would open the door to give me directions which she did she opened the door and shoved the paper in my hand and shut the door on me with a dead dog in my arms! They are heartless people! Then I call there this morning and she was the same heartless arrogant bitch. Don't go to this place if you love your animals because who knows how they would treat them. read more

Dr Vernot is a very compassionate, Sweet,friendly and very professional person. She is a great vet and love animals very much. She took care of my dog (Zina) for a couple of years and she made my dogs eyes well and happy. Zina used to love the treat that Dr Vernot gave to her, her favorite flavor was chicken. Her staff is super friendly, and very professional, Thank you ladies(Kelly,Alicia). Every time I went to an appointment,I didn't have to wait too long and, they made me feel at home. Unfortunately, I had to put my baby Zina to sleep and ,Dr Vernot took a time of her busy schedule to send me a beautiful card, a poem(The rainbow bridge) and a photo she took of Zina, the first time I saw her. Thank you Dr Vernot, and God bless you for being such a kind person. Zina will watch over you ,so you could take good care of all the animals sick eyes and make them happy and healthy again. read more

GREAT Knowledgeable staff and Dr. Vernot is amazing! We had been treating at our local vet for 3-4 months for severe dry eye in our GSD caused by an autoimmune issue that started very suddenly. At the first visit Dr. Vernot ordered appropriate testing and we are now treating and on our way to dry eye management. My dog's quality of life has improved, he is much more comfortable now that we have begun treatment with Dr. Vernot. Their staff always answers the phones and call me back promptly if I have questions for the doctor. Great experience all around, they even had me on the "Cancellation list" for our initial appointment and we were seen 2 weeks before our scheduled consultation. That doesn't happen most places but they held true to their word and called us when they had an appointment open up. Can't say it enough, highly recommend Veterinary Vision! read more

I can't speak highly enough about Dr. Vernot and her staff at Veterinary Vision. I came home from a business trip to my little dog having his eye swollen with discharge. They squeezed me in at the end of their already busy Monday. He was examined thoroughly and found to have a nasty infection and tear on his lower lid. He got lots of drops, kisses, a smorgasbord of treats and we were on our way! I was comforted knowing he wasn't going to lose his eye overnight and he felt better getting some relief for the infection. 10 days later and he was good as new. Dr. Jackie was right that he would not need surgery. I won't ever hesitate to call Veterinary Vision with anything eye related with my pets. Pricing is beyond reasonable so I'm not sure what other reviewers are talking about. You want top notch care? Don't expect it to be free! read more

Wow, wow, and more wow! I cannot begin to compliment the staff at Veterinary Vision. The front desk personnel are friendly, inviting, and knowledgeable. As for Dr. Vernot herself, I have one word: PHENOMENAL. Her passion for animals reflects in her diligent care and kind demeanor. She took the time to explain my rabbit's cataract condition, progression, prognosis, and specific symptoms to monitor at home. She really gets into the meat of the details and helped me understand my role in my rabbit's care. She was also honest and was very loving toward our bunny. Best of all (in Goose's opinion), she offered him a literal platter chocked full of various vegetables to choose from and sent him home with a nutritious and delicious snack. Go nowhere else for your furry friend's ophthalmic needs! read more

i can't rave enough about Dr. Vernot and her staff. We had to make a choice between getting some cryo surgery for our 10 year old husky or letting it be (and possibly having his eye problem get worse). I was concerned about getting surgery for a dog that old but we met with Dr. Vernot and she really put me at ease. Her way with the animals and with their owners really is something special. Yesterday our husky had his surgery and is back home looking and feeling great. Not only did Dr. Vernot call last night to see how he was but her office called this morning as well. Yesterday, one of her assistants took a movie on her camera phone and came out to show me that the surgery was over and our husky was doing well just to put my mind at ease. What a great place with great people. read more

terminated seeing my poor dog who needs eyes looked after after a slight disagreement with girl who sets up appointments...my little benny was a patient of the doctor for awhile...then poof!....also blocked me from getting eye meds from my pets plus supplier........rude and awfull people to deal with answering the phone....then blocked my number on top of that!........i did nothing to warrant this type of treatment.....also still making you sit in your car and cant go in to office to meet doctor 1 on 1.....they come fetch your dog.....this practice should have ended months ago..........every dog has his day as the saying gos..........terrible way to run a business to turn you away with a dog in need......do yourself a favor...avoid this place by all means! read more

The fact is, if your pet has an issue with their eyes, you should contact Dr. Jackie Vernot at Veterinary Vision. With no disrespect to other veterinarians, when it comes to eye health, Dr. Vernot is absolutely the expert to see. She has seen 4 of our dogs through the years and has helped each one of them through problems ranging from eye ulcers to injuries. She saved the eyesight of our 10yr old terrier for which we will be forever grateful. Her compassion is amazing and unparalleled. Her experience is incredibly deep and I appreciate how she will explain and educate with respect to exactly what is happening with your pet's eye health. Dr. Jackie and her staff are the best; very highly recommended. read more

Dr. Vernout is the best doctor I have ever seen for my dogs vision. I have 2 Cavalier King Charles Spaniel and both have some issues with vision and they need a doctor visit every year and I have never experienced any issues with making appointments. They can always fit you if you need it. Doctor Vernout is extremely knowledgeable in all vision aspects for animals. I called for medication or for any questions I have and I get an answer right away from this clinic. If need medication for the dogs I am able to get the same day a refill. The front desk is great and I have no complaints about this clinic. I highly trust and recommend Dr. Vernout. read more

My cocker started the year off with a "white eye." Because of the holiday, I waited until Jan. 2 to call my vet ... they gave me ointment and drops ... and had me come back three more times. On my own ... 8 weeks later ... I looked for a vet specializing in eye ... OMG!!! My guardian angel must have been sitting on my shoulder when I found Veterinary Vision!!!! Doctor Jackie was phenomenal ... I was blessed to be able to get in in just one day ( because there was a cancellation) ... she is empathetic, kind, sensitive to her "patient's" nervousness, thorough with explanations to the "Owner" ... gentle, knowledgeable ... I cannot say enough!!! read more

Recently took my dog to see Dr Vernot and the overall experience was very positive. Dr Vernot took the time to thoroughly examine my dog, without rushing the exam. She also handled my dog with a calm and soothing demeanor that helped to ease my dog who was already stressing out. You could tell that see really cares for animals. No walk in fee, like some other animal eye places and the fee that I was charged for the visit was reasonable​. I would highly recommend Dr Vernot to anyone needing a good and caring animal eye doctor. read more

We have been taking our dog to Dr. Vernot for several years. She had several eye issues through the years and Dr. Vernot has been amazing. She and her staff are so kind. One fond memory is when Snickers (who absolutely hated crates) had surgery a while back. Instead of leaving her in a crate during recovery, they gated the reception area and kept her by them. We've just had to say goodbye to Snickers but I know that her quality of life was better because of the love and care from Veterinary Vision. 5 stars isn't enough!! read more

Dr Vernot is the best! She is an exceptional doctor who's compassion and love for animals is evident from the moment you enter the office. She takes the time to explain to you and to also give you options. She is clearly concerned with the animals welfare over her bank account. My Annie was given 3 months of sight by a previous money hunger veterinary ophthalmologist who insisted without surgery would be blind. Thanks to Dr. Vernot Annie's vision has not deteriorated anymore and is holding on. read more

I picked Dr. Vernot because she had all 5 star reviews and now I know why. She is so knowledgeable and caring. My dog is very nervous but her calm manner and gentle ways made him relax. My dog's eye problem was from a birth defect and couldn't be fixed but she gave me great ideas about how to help him cope better with things I could do with items in my house. She is like no other vet I have ever met. If your dog is having problems with its eyes, you MUST go to Dr. Vernot!!!!!! read more

We saw Dr Vernot today for the first time. She was great with our puppy. She took her time dong the exam, gave us a full, easy to understand explanation of the problem, put our minds at ease, and then gave her recommendation for treatment. It was obvious that she loves dogs and knows her business. As a bonus she shared some tips on puppy behaviors. We highly recommend Dr Vernot to anyone with a pet eye issue. She's great. read more