VCA Arboretum in Downers Grove continues to prove why they're the only emergency vet hospital I…read moretrust with my pets. Even on a packed July 4th, when emotions were high and the waiting room was full, the team treated us with genuine care and patience. Lindsay, our Vet Tech, guided us through a frightening moment with such calm compassion that it made all the difference. She didn't rush us, didn't brush off our concerns -- she took the time to explain what was happening and made sure our puppies felt safe and comforted. Sherry also stepped in with incredibly helpful knowledge about keeping our puppies healthy moving forward. She offered practical advice, real insight, and made sure we understood every option available. What stands out most is how much they care. I've been coming here for years with all my pets' emergencies, and this visit reaffirmed it: if I ever need an emergency vet hospital, without question, it will always be VCA Arboretum.

I can't believe there aren't more people writing reviews to rave about Dr. Przywara! He is the…read moreabsolute best. Our dog partially tore her CCL last November so we scheduled a consult with Dr. Przywara. Right from the start we knew we were in great hands. He did his initial observation of our dog and then came to talk to my husband and I. He was so kind and reassuring, and he was INCREDIBLY thorough. He sat with us for over 45 minutes explaining the anatomy of a canine knee, the injury our dog had, the options to fix it, and answering any and all questions we had. He never pressured us into anything and helped to give us the information we needed to make the right decision. Although we tried a few nonsurgical therapeutic options first, we ultimately decided to do TPLO surgery in February in an effort to get our girl back to 100%. Dr. Przywara did a fantastic job. He and his whole surgical team kept us informed and gave very good and detailed instructions for recovery. They made a tough recovery so much easier. Our girl is now 9 weeks post TPLO and is almost back to 100%! At the end of our final recheck appointment when thanking Dr. Przywara for all of his work with us and Kona, he said "this is why I got into this profession - to help good dogs and good people." And THAT tells you everything you need to know - he's the exact kind of vet you want taking care of your dog!

Blink and 8 years will go by like that...we have been with Finan Animal hospital since we first…read moremoved to the area and it has been a blessing to have such an incredible veterinary practice looking after our two pups. My older one is turning ten years old and it has been an emotional year with injuries related to aging. She had dental surgery a couple weeks ago, and then a tear in her knee shortly after from normal wear-and-tear. I feel as though Dr Testolin saved her life with the latest diagnosis related to her hind knee as if both knees went out, we would be faced with difficult decisions around quality of life and we're nowhere near ready for that. We have another surgery coming up to repair the knee mechanics and hoping for a postive outcome; she's a very active dog and we would love to continue this amazing journey, especially now that she's big sister to her hooman baby brother. There's no words to describe the comfort they provide for our pets and thank you doesn't seem like enough. We have faced very high-stress situations this year, especially with a newborn but knowing they're around is a major relief. Dr Finan and her team are the best at what they do and Dr Testolin's care has allowed both of our pups to live their best lives. The journey and memories have been amazing and we're looking forward to many more, thank you to everyone at Finan Animal Hospital - Best, Charlie

Finan Animal Hospital…read more Horrible customer service. My girlfriend had taken her pup here a few times. On one occasion the diagnosis didn't fit the symptoms and turned out the diagnosis was wrong. On our next visit, she asked to talk to a manager and told her the situation and just said she wasn't happy. The manager didn't come in, but the Dr who had the incorrect diagnosis. Didn't ask for any money back, didn't make a big deal. Just said what she felt was incorrect and why. Well, she must have taken it personal as when she called again to make an appointment, she was told because of the complaint, they would no longer see her pup. Boy, talk about great customer service!! I'll be sure and spread the word if you voice your concerns they won't see you again.

Dr. Torok loved both my dogs as if they were her own. She gave them the absolute best care while…read morethey were alive, and she was there for both at the end. She went above and beyond to come to my house and allow my old boy to pass away on his favorite spot on his favorite couch with his loving family surrounding him.

Our kitten was seen by Dr. Torok for luxating patellas in both hind legs. She seemed very…read moreknowledgeable and I had read prior (glowing) reviews for the practice, including some that mentioned pets being seen for similar issues with patellar luxation. We have since learned that the surgery should not have been performed for a variety of reasons and will not return to this practice. Note that this review is centered around cat treatment; hopefully the practice is more knowledgeable and compassionate to other animals, but the multiple issues we ran into should give anyone pause before bringing their pet here. When first visiting, Dr. Torok examined our kitten who had grade IV luxating patellas, the most severe grade. She let us know we would need to do surgery at 11-12 months old, when our cat was fully grown, to fully correct her knees. She also firmly expressed that in order to ensure the most successful surgery and avoid any complications, we should do a preliminary surgery ASAP to try and relieve some of the tension in her legs due to the severity of her luxation. If not, it would get "harder and harder and harder" to perform the final surgery at ~1 year old. We scheduled and had surgery performed that week as, at the time, we believed that it was the correct thing to do. Two weeks post-surgery, we had bandages removed because of swelling in our cat's foot, during which she was screaming the entirety of the time. Dr. Torok and team confirmed she had a wound on her toe. They proceeded to affirm that she was not screaming because of pain and we shouldn't be concerned, administered an antibiotic for the toe, and re-bandaged it. The following day, I called the practice as our cat had seemed very uncomfortable. Whenever she moved, she would scream/cry, and she had trouble getting comfortable enough to sleep even with pain-relievers and a sedative. Honestly, I wasn't sure if this was typical post-surgery/bandage removal. The tech said she spoke with Dr. Torok and, "Dr. Torok said she shouldn't be too uncomfortable". No mentions of increasing her gabapentin, or even acknowledgement that she could be in pain. We later took her to an ER where they confirmed she was very, very painful even after several pain-relieving meds and sedation. This is what caused alarm bells to start going off for us - this practice, which claims to be "fear-free", did not trust us nor our animal when showing signs that she was in extreme pain. We decided to transfer her care to MedVet and met with a surgeon that week to confirm we were following appropriate aftercare so our cat would recover well from surgery and get back to living her life as a kitten. They delivered the jarring news that this surgery should not have been done on a cat so young, should never be done on both legs at the same time, and she should not have been bandaged from the waist down to her toes. We now have to go to physical therapy for the next several weeks to help our cat regain her range of motion, care for her injured toes from the bandages, and then follow through with corrective surgery when she is one year old. Both us and our cat are incredibly distraught. I wish Dr. Torok had realized that this surgery was out of her depth and referred us to an orthopedic specialist as opposed to rushing us to do a surgery that, ultimately, may end up hurting our poor cat (beyond the pain that she is already experiencing). We relayed feedback regarding this surgery and our experience to the practice, and they did end up issuing a partial credit to us, but unfortunately no monetary value can be assigned to the distress we have experienced. As a final note to anyone that this makes a difference to, I learned after our visits that they perform declaws. I'm not sure the extent to which these are performed, but hopefully someone from the practice can comment so others are informed prior to choosing this as their practice.

Everything!! Amazing vets,!…read moreEntire staff ditto! Explained everything...Rocket recently dx'd Diabetes Cataracts...now with blindness...

Everyone there was very pleasant and compassionate about my situation where i had to put my cat…read moreKona down. A very stressful time and everyone was very patient and im glad i found them. Its a difficult decision and they helped me thru it which is invaluable.

This is a wonderful practice! They are kind, caring, and prompt with appts and reminders! Being a…read morecat-friendly, practice, I have brought all 9 of my rescue cats here since December, 2004. From their Dad, Dr. Bob Merkin ( who is now retired), to his 2 sons, Dr. Max and Dr. Graham, as well as Dr. Sharon, I trust their knowledge and expertise not only to keep them healthy, but also to respect their quality of life! If your pet gets sick over night, they will do their best to fit them in the next day, if possible. You will never regret choosing this group! Mrs. Sandie Lucas Cat Mom ( to currently 3 kitties!)

Nice people polite and tells me how ot is and I can stop in anytime for Ollie to be weighedread more

We took our dog to Animal Care Center of Downers Grove today for a new patient visit and it was the…read morebest experience we've ever had at a vets office. There was hardly any waiting (which is one of my least favourite parts of a vet visit) and the vet tech and veterenarian (Dr. Clough) were both so sweet, attentive and kind! Hands down blows all the other vet clinics I've visited out of the water!

They have taken great care of our cats. We've had multiple situations in which we needed to call…read morewith questions or have an emergency visit and each time we have been well taken care of. Each staff shows great respect and consideration in regard to our pets.

I have been taking my dogs to Partners & Paws since they opened 10 years ago. Dr. Brandes and Dr…read more Newman are 100% outstanding and professional, kind and compassionate and very thorough. The staff goes above and beyond. Very fair pricing. My dogs never fear going there as everyone is so accommodating. Highly recommend this veterinary clinic.

This was an amazing experience. We have gone to VCA for years and recently switched to Partner and…read morePaws. The veterinarian staff was so amazing.

Today was Maggie Mae & Maxwell' first visit to see Dr. Grover. He got right down on the floor and…read moretook time to let them get to know him prior to moving right in for their exams. Then he took time with each of them to complete a full exam. They loved it as they got more treats then they get in a whole week while getting lovin' from Dr. Grover as well. Glad we took our time making a decision on who to trust the future of our furbabies medical treatment.

Dr. Berg and Jordan are very caring, compassionate, and the vet is run so well especially during…read morethe COVID pandemic. I was really worried about my cat Bella and she needed to go under anesthesia so I was procrastinating a little since she is my little laughter and has asthma. Dr. Berg cares so much that she has even answered my emails after hours. Jordan is always on top of everything as well including immediate calls and emails too which I am sure she gets employee of the month a lot (jk, but she should with how helpful she is). I have had many vets in my life depending on where I was living. Now that I am a home owner, I'm grateful to have such a wonderful vet close by. I can't say enough good things about this establishment since everyone is always so nice, which is very calming especially when you go in there stressed or worried (like most of the time besides buying special food). Dr. Grover is very good and a real nice guy as well though Dr. Berg has been my main doc since she saved Bella's life and it's just worked out that way since I met her first. Dr. Berg and Jordan have probably put extra time in too for me since I send videos (asthma attacks) and we have established a great business relationship and they know how worried I am about my "little princess" as well as my car accident from being hit by the "texting driver". They have a great team there too and are all in sync with each other. Everyone at the front desk are extremely positive and helpful too so it has a wonderful atmosphere. Update: Bella, 12 years of age is now acting 5 years younger and has double the energy. She seems very happy now that her pain seems to be gone as well as she is waking me up at sunrise to open the blinds so she can watch the birds and etc. Her asthma has got a lot better too so I really can't express how happy I am to see her happy again! She is even playing hockey with her ball and loves her toys again. It puts a smile on my face even in these hard times of the pandemic. Thanks Dr. Berg, Jordan, and the staff for everything!