We've been bringing our dog Bentley to Village Veterinary Practice since we rescued him a year ago. Every time we've had him in from nail trims to an illness, we've always been treated with care and kindness. They always care for Bentley lovingly. Maria who is at the front desk always is helpful. Bentley does get nervous every time we walk in as I'm sure many pets do but he is easily soothed. Especially when he gets a treat. Drs and staff are wonderful. It's easy for us to walk to but it's a great home town Vet. read more

We've been coming to Dr. Hayna for about 17 years. She is a fount of knowledge and truly caring. The other vets we've seen have been just as wonderful! read more

If you're looking for a nice little local practice that operates in the 19th century, then this is just the place for you. If you're looking for modern medicine, convenient hours, digitally astute, comprehensive care for your pet, you'll be better off with PetSmart. I've had two dogs as patients; they miss diagnosed ailments, they over-prescribed medications, they recommended unnecessary procedures; they made it extremely difficult to fill prescriptions (they have a written-policy against online pharmacies); record-keeping is all on paper; and their patient services during the pandemic are ridiculous. We ultimately ended up moving to another more modern practice and I would strongly suggest you do the same. read more

Most people do not feel compelled to leave reviews when a business does the right things. However, in this case, Dr. Scott Kruse at Village Veterinary went well above and beyond the job for us. Dr. Kruse saw our 7.5 year old Bernese Mountain Dog - Staley, in the waning days of his life. Unfortunately he developed a rare cancer that this breed often gets. Dr. Kruse saw us through one of the most difficult times and decisions my wife and I have had to make in our life to date. His consultation ran the gamut. At first continuing to troubleshoot Staley's illness, change diet, help bring back some energy - which eventually shifted to helping him feel more comfortable in his final days. His final consultation was for us (and Staley) - how to feel confident in the decisions we are making, what was the right thing for Staley, how to cope with the loss of a loved one. You just don't find that personal touch in most businesses these days. As much as this is shout out to the business, it is much more telling of the genuinely good man behind the business. Thank you Dr. Kruse. read more

Love this place. I take my dog here.They have done great things with social distancing and I have always felt that my animals are well taken care of. Highly recommend. read more

On the advice of a friend, I took one of my cats to Village Veterinary Practice. The vet spent 50 minutes with me, not just helping treat my kitty's eye infection, but giving great advice. I have since been back for follow-ups, and again - I can't say enough about the quality of care we are receiving. Background: I had been taking my kitties to a cat specialist for almost 13 years. Although the vet was very capable, he could be condescending and abrupt. Over the years, the amount of time he spent in the exam room decreased while his prices jumped. It was time to make a change. The experience I had with Village Vet Practice versus the cat specialist was incredible. I am so delighted my precious little pals are in such great hands! read more

Went for the first time the other day. I am so glad I read yelp reviews and went to this place. The only downside is it is pricy, but when it comes to your pet you know you're willing to spend whatever to keep them healthy. The place is extremely clean and the staff are nice and helpful. They talked with me and answered all my questions for an hour. They have me a new puppy packet with tons of information for a new owner. You could tell they really cared. They even have a separate door to leave out of so your pet isn't exposed to other sick animals in waiting area. read more

There are not enough good words to say about Dr. Holly Hayna. Her obvious dedication to our pets is remarkable. Our beloved black Labrador will be celebrating his 13th birthday soon and it's because of her care and guidance. She has helped him thru health crises small and big, and with a bedside manner that I wish my own doctors shared! She goes out of her way to explain treatment details with lengthy phone calls after hours---she simply goes above and beyond. It's clear she is not only a brilliant veterinarian, but one that treats her career as a calling. read more

I received unethical and substandard care for my new dog. I took my new rescue there for a physical (although the shelter took amazing care of him and he was completely up to date with all vaccines) where I was asked if I wanted curbside or to stay with my pet and come inside... I chose to come I as my puppy was nervous and he is very excited by other animals. Little did I know, they took him to be examined "in the back"... I could hear him barking and yelping so I went and retrieved him from "the back" I was very unhappy that the assistants and veterinarian did not tell me how the process works. I asked why I wasn't informed of procedures where I was told that owners are given a choice of where their pets exam was to be conducted..... I was NOT given the option. Dr. Jorgensen told me that my dog was too uncooperative around the other animals, which I could have told him if I was asked before they took him. An "exam" was conducted in the exam room where my dog was very calm and cooperative. Also, the paperwork from the shelter was not read carefully and I had to correct the Dr. on the status of my dogs current status. Moving on. read more

I have been so incredibly impressed with Village Veterinary and Dr. Hayna specifically. My cat Penelope got incredibly sick over the past two months and we found out she had Chronic Kidney Disease. She walked me through trying to sustain her and then eventually having to put her down this week. She was such a comfort and I came home yesterday to a beautiful potted plant from the practice expressing their sympathies. They really go above and beyond and as a vet Dr. Hayna was super informative and accessible through this whole process. I will be adopting a new kitten and will definitely be taking her here! read more

Dr Hayna is fabulous. All the techs are wonderful. Baxter and Trudy do not like going but hey, what kitty likes the Vet. They are always kind, gentle and caring. I am usually so upset by the time I have rounded one of them up and gotten them to the office, that I am a mess. I need the TLC more than the pussycat. One of my kitties has a heart condition and Dr, Hayna is caring for him. I love them and feel I found the best care in the area. read more

We have been incredibly happy clients of Dr. Jorgensen's and the entire Village Veterinary Practice for close to 15 years. We've had four dogs over the years and all of them cared for to the fullest. They are a bright, well educated and compassionate practice that we are lucky to have in the community. read more

Absolutely over the top when it comes to the invoices. We were OVER charged. On top of the problem that my pet came in for the clinic wanted us to bring him back for more work. I assume that he needed more work done but seeing the pre-estimate, OMG every little procedure has a charge. From pre-op tests to the catheter that will be used. We are absolute disappointed and would not recommend this place for your pet medical treatment, unless you have a deep pocket. But if you decide to give it a try, I recommend you ask upfront to see the pre-estimate and be ready to be resuscitated. read more

Dr. Jon Jorgenson cares more about how much money he can get out of you versus your animal's well-being. My Cocker Spaniel has had four teeth extracted on 2 separate occasions, without my consultation or approval. The first time was in 2011, when, during a routine teeth cleaning, Dr. Jon Jorgensen extracted two of her teeth without consulting me. He reassured me that my dog needed the extractions for her overall health. I trusted his explanation and made him agree that moving forward he had to consult with me before taking any such actions (something I would think is normal practice). The next year's annual teeth cleaning went without incident/ extractions so I felt that Dr. Jon Jorgenson had listened to me. However, in 2013 he did it again!! Dr. Jon Jorgenson extracted two more teeth without any discussion or permission. His rationale for this inappropriate action was that if he didn't extract two of her front teeth, we would have had to put her on antibiotics due to some possible gum disease. This could be true, but I wasn't given the opportunity to make the decision. He did! I was very upset and told Dr. Jon Jorgenson that his actions were unacceptable to me and agreed that he should have discussed the extraction before doing so (broken record!). An 'after the fact' apology doesn't help my dog hence this yelp review has been written so that you can be alerted to AVOID this vet and experience. Note: I have since moved my dog to another practice. read more

Easily made a new patient appointment for our 16.5 year old Lhasa apso after moving to the area. Saw dr. Jorgensen because we read he had a special interest in elderly pets. Our dog's prior records were obtained and read before the appointment and the doctor was very honest and thorough when discussing our dog's situation. Basically our dog had a pretty severe case of canine cognitive disorder and we did not want her to suffer. The doctor ran bloodwork and after getting the results discussed all of our options. We made the incredibly difficult decision to put our dog to sleep but had it done in our home in an effort to spare her the trauma of traveling back to the vet's office. Her CCD brought on lots of anxiety. The doctor and his assistant came to our home and our beloved pet was able to comfortable pass at home with us petting her. We were very impressed with the whole process. We will definitely bring our next pet to this practice. read more

I write this review with a heavy heart as we had to put our dog, Fiji, to sleep yesterday. Dr. Jorgensen was kind, patient, and very professional. He brought extra blankets in for us to sit with her and waited for the rest of the family to arrive and spend time with Fiji. We first met Dr. Jorgensen and Dr. Kruse when they were starting their practice and he came to our house 14 years ago to meet our puppy.....Thank you, Dr. Jorgensen, for making us and Fiji comfortable and all the years prior. The Gaynor Family read more

I received the best care here. My dog had a lot of recurring problems when I initially brought her here and the staff at Village Veterinary Practice really gave me the time and the guidance to help me. I never hesitate recommending this place. read more

We have been taking our dog, Abby to Village Veterinary Practice in Clarendon Hills for two years. I absolutely think Dr. Hayna is the best we have been to in the 12 years that we have had Abby. She shows so much care and compassion to Abby and her staff is awesome. Dr. Hayna always follows up with a phone call to check on Abby. Their offices are immaculate and always smells fresh and clean. I never hesitate to recommend Dr. Hayna and Village Veterinary. read more

I have been going to this practice for many years and have always thought they were expensive but I was satisfied with the care, until recently. My cat and my mother's cat were going to have surgery at the same time, at different practices. My mother's cat was having much more done and needed shots as well. Both cats stayed overnight. I brought food for my cat, and her cat was given food by the hospital. Both cats did great, no problem, until I saw the bill. My cat was charged four times, yes you read that correctly, 4 TIMES, what her's was charged! Both practices are in the same county, about 15 miles apart. I can understand rent could be more in one place compared to another, but not resulting in a bill four times what it could be. As a physician myself, I think I am able to judge he quality of care, and I understand the line items listed on the bill. I consider this price gouging. They charge it because people don't know any better. Buyer beware! read more

My dog was having an issue. After seeing my vet 3 times, doing lab work, ect, I was told he should be acting normal and he wasn't. They said I would probably need to see a 'specialist'. I was so distraught. My neighbor recommended I see Dr. Kruse to see what his thoughts were. His tech Katie called and got some information, they fit me in the same day. Lifesavers!!!! We had no wait time, straight into the room. Katie took our information once in the room and was so sweet and made me feel like I was in good hands. Dr Kruse's approach and advice I felt was perfect. He really takes the animals personality into account, as well as the clinical status and sees a big picture. After a lot of worry and tears over my dog, he got me laughing with his great sense of humor. My dog needs time to heal, but I now feel like he will be okay, which has removed the weight of the world off my shoulders. Such a clean, great place, full of proffessionals. Such a good experience. This is the place where you want to bring your pet for awesome care!!! read more