My father's cat was a patient at Darien Animal Clinic. When he passed away, we took in his cat and…read morebrought her to a new vet in another state. Our new veterinarian attempted to reach out to Darien Animal Clinic multiple times with questions regarding her medical history and care but never received a response. Additionally, we discovered that our cat had been prescribed an unusually high dose of prednisolone (25.5 mg per day) for such a small cat. Three other veterinarians independently confirmed that this dosage was much, much higher than what is typically recommended for a cat of her size (2.5 mg per day). High doses of steroids like prednisolone are known to cause kidney damage in cats, and, unfortunately, our cat now suffers from irreversible kidney disease. We were told she doesn't have much time left as a result of this damage. While I cannot say for certain if the high dosage was the sole cause of her condition, I am deeply disappointed with the clinic's lack of communication and questionable prescription practices. The unwillingness to coordinate with our new vet to ensure continuity of care is incomprehensible, and the staff was notably unfriendly during our interactions. While others may have had positive experiences with Darien Animal Clinic, ours was anything but, and I cannot in good faith recommend them to anyone.

I brought my cat here for an international health certificate, and the process was extremely…read moresmooth. The team was professional, efficient, and very caring. Everything was handled perfectly from start to finish. Highly recommend!

Our kitten was seen by Dr. Torok for luxating patellas in both hind legs. She seemed very…read moreknowledgeable and I had read prior (glowing) reviews for the practice, including some that mentioned pets being seen for similar issues with patellar luxation. We have since learned that the surgery should not have been performed for a variety of reasons and will not return to this practice. Note that this review is centered around cat treatment; hopefully the practice is more knowledgeable and compassionate to other animals, but the multiple issues we ran into should give anyone pause before bringing their pet here. When first visiting, Dr. Torok examined our kitten who had grade IV luxating patellas, the most severe grade. She let us know we would need to do surgery at 11-12 months old, when our cat was fully grown, to fully correct her knees. She also firmly expressed that in order to ensure the most successful surgery and avoid any complications, we should do a preliminary surgery ASAP to try and relieve some of the tension in her legs due to the severity of her luxation. If not, it would get "harder and harder and harder" to perform the final surgery at ~1 year old. We scheduled and had surgery performed that week as, at the time, we believed that it was the correct thing to do. Two weeks post-surgery, we had bandages removed because of swelling in our cat's foot, during which she was screaming the entirety of the time. Dr. Torok and team confirmed she had a wound on her toe. They proceeded to affirm that she was not screaming because of pain and we shouldn't be concerned, administered an antibiotic for the toe, and re-bandaged it. The following day, I called the practice as our cat had seemed very uncomfortable. Whenever she moved, she would scream/cry, and she had trouble getting comfortable enough to sleep even with pain-relievers and a sedative. Honestly, I wasn't sure if this was typical post-surgery/bandage removal. The tech said she spoke with Dr. Torok and, "Dr. Torok said she shouldn't be too uncomfortable". No mentions of increasing her gabapentin, or even acknowledgement that she could be in pain. We later took her to an ER where they confirmed she was very, very painful even after several pain-relieving meds and sedation. This is what caused alarm bells to start going off for us - this practice, which claims to be "fear-free", did not trust us nor our animal when showing signs that she was in extreme pain. We decided to transfer her care to MedVet and met with a surgeon that week to confirm we were following appropriate aftercare so our cat would recover well from surgery and get back to living her life as a kitten. They delivered the jarring news that this surgery should not have been done on a cat so young, should never be done on both legs at the same time, and she should not have been bandaged from the waist down to her toes. We now have to go to physical therapy for the next several weeks to help our cat regain her range of motion, care for her injured toes from the bandages, and then follow through with corrective surgery when she is one year old. Both us and our cat are incredibly distraught. I wish Dr. Torok had realized that this surgery was out of her depth and referred us to an orthopedic specialist as opposed to rushing us to do a surgery that, ultimately, may end up hurting our poor cat (beyond the pain that she is already experiencing). We relayed feedback regarding this surgery and our experience to the practice, and they did end up issuing a partial credit to us, but unfortunately no monetary value can be assigned to the distress we have experienced. As a final note to anyone that this makes a difference to, I learned after our visits that they perform declaws. I'm not sure the extent to which these are performed, but hopefully someone from the practice can comment so others are informed prior to choosing this as their practice.

We love Dr. Mullen and the care she provides for my fur babies (Luigi and Eve Makayla). I followed…read moreher from her previous office to this office because there isn't anything that she wouldn't do for my pets. She takes the time to better understand my pets' personalities, habits, and any illnesses they may have. I would HIGHLY recommend her to anyone seeking vet care for their fur babies. 5 This part of the review is directed toward the facility, not the care we received from Dr. Mullen. The prices are a bit steep. Just to see a "healthy" pet is $79 and if your pet is "sick" it's $89. The Wellness Plans also went up in price as my Pom used to have the highest package (there are 3) and I paid around $91/mo. and now it's $113. If I got the same package for my senior kitty it would be $142/mo.! My Pom has always had bad teeth and I was quoted $2100-$2700 for a dental with extractions. Having the highest Wellness Plan doesn't provide much relief either as it only covers around $700 of the total bill.

outstanding care. We have been within the practice for almost 25 years!!…read moreHighly recommend Burr Ridge Vet Clinic!!!

Do not... I repeat DO NOT bring your dog here to see Dr. Rooney or Dr. Sexton!! Our dog has been…read morehaving issues with eating/passing normal stool since December 2023. We brought him in to see Dr. Sexton in December to discuss why he has a decreased appetite and why he isn't drinking water. Dr. Sexton advised us to change his food and see what happens. During this visit she did also take blood work and said there was nothing abnormal about it. Our dog started to eat normally again for about a month and all the sudden came to a hard stop and wouldn't touch the new food we gave him and wouldn't go near his water bowl. Growing very concerned we took him back in to see Dr. Rooney and this man did nothing but laugh in my face and told me I was overreacting and needed to wait it out.. even though I told him our dog hadn't passed any normal amount of stool in a WEEK and hasn't been drinking nearly enough water! We started him on the rice and chicken diet as directed and came up with no change. So we decided to bring him to a new vet... and within minutes of us being there they found a lymph node the size of a golf ball that Dr. Rooney had ruled out as "he's just being sensitive when I touch here- don't mind him yelping in pain" And they also found that he has pancreatitis. The new vet then showed me the blood work that was taken back in December from this vet office and it shows that he was HIGHLY LIKELY FOR PANCREATITIS THERE TOO!! Dr. Rooney AND Dr. Sexton wrote out that he was showing signs of it but then turned around and told us there was nothing abnormal about the bloodwork. So this entire time we could have been treating him for something that's been making him uncomfortable and affecting his entire system. We were never once told that this was occurring or even to just be aware of it. Never told to change up his diet due to this or that this could become an issue in the future. I am beyond upset and hope both Drs have their license taken away. I hope you never laugh in another persons face and tell them they are overreacting when they tell you something is wrong with their pet. Will never be back to this horrible clinic again.

I'm not sure where to begin other than I am so happy I came to this vet during one of the most…read moredelicate times in my life. Dr. Kanak hands down is one of the most understanding, sympathetic, truthful doctors I have met. My little guy was diagnosed with mild heart disease 9 days before I came here. Unfortunately, he declined quickly. . . I called his vet and they refused to take me :( I called another vet that was closer and they told me they could put him in a kennel til 3pm until a doctor was available :( I finally was recommended by my mom to go to harvester and I'm so happy I called. Dr. Kanak met with all of us and explained every route we could take but the reality and outcome of how bad his misdiagnosis really was. I had to make the toughest decision of my life and the vet and staff cut out time for us to have time with my little man and spend his last moments with him. I still remember the entire day vividly and how kind everyone was. I'm so happy I came here and how thoroughly everyone was with information. Dr. Kanak is truly a kind soul and loves what she does. I will be making this my new vet when I get another fur baby. Thank you so very much again.

Yes my friend bright her Yorkie puppy wow very beautiful hospital it is so clean it does not have…read morenot pet small at all for a minute I though it was a human hospital the receptionist very friendly and there was no wait Very chic plz r to cute and pamper your loved one

We took our dog to Animal Care Center of Downers Grove today for a new patient visit and it was the…read morebest experience we've ever had at a vets office. There was hardly any waiting (which is one of my least favourite parts of a vet visit) and the vet tech and veterenarian (Dr. Clough) were both so sweet, attentive and kind! Hands down blows all the other vet clinics I've visited out of the water!

They have taken great care of our cats. We've had multiple situations in which we needed to call…read morewith questions or have an emergency visit and each time we have been well taken care of. Each staff shows great respect and consideration in regard to our pets.

Finan Animal Hospital…read more Horrible customer service. My girlfriend had taken her pup here a few times. On one occasion the diagnosis didn't fit the symptoms and turned out the diagnosis was wrong. On our next visit, she asked to talk to a manager and told her the situation and just said she wasn't happy. The manager didn't come in, but the Dr who had the incorrect diagnosis. Didn't ask for any money back, didn't make a big deal. Just said what she felt was incorrect and why. Well, she must have taken it personal as when she called again to make an appointment, she was told because of the complaint, they would no longer see her pup. Boy, talk about great customer service!! I'll be sure and spread the word if you voice your concerns they won't see you again.

Out of all the Vets I've been to(and we've been to many) this place is hands down the best to bring…read moreyour pet in for care! The front desk staff are caring, attentive, and kind. The nurses and doctors are so understanding and helpful. My dog, Milou, is terrified of vets after having a bad experience when he was a pup at another Vet & the team at Finan made sure to make Milou as comfortable as possible. I didn't have an appointment but they still squeezed me in because Milou really needed to be looked at. They helped me walk him in after seeing me struggle on my own because he really didn't want to go inside. The doctors were so gentle with him (I have never seen such patience and kindness from any other vet clinics) they even sat on the floor with Milou to get him more comfortable! Because of all the great help from the team at Finan, Milou is already feeling so much better! Love this place!

I felt like walking into a spa when we took our dog, Theo, to Lane Veterinary. They had a very…read moreclean aesthetic. It was very welcoming. The front desk recognized Theo and said hello. That was great because you want to feel like you are taking your pet to a safe and kind space. The vet was very knowledgeable and gentle with Theo. She went through all the shots we can give Theo and the reasons why they would be helpful especially in the region we live. I had tons of questions and took notes and the vet didn't gloss over anything she made sure I was able to get my notes. This is my first dog so I wanted to know as much as possible. It was a very positive experience and we are definitely bringing Theo back. There's a parking lot, too! Just be careful to watch for what spots are labeled for UPS and which ones are labeled for Lane Veterinary.

Very disappointing experience overall. I chose Lane Vet because I appreciated the idea of a…read morefear-free practice, but the quality of care did not meet expectations. I was told my dog did not need to fast for bloodwork, a bile acid test was administered incorrectly, and several costly tests were run that internal medicine later said were unnecessary and not appropriate for her condition. I also received alarming health messages that were ultimately inaccurate and misinterpreted in the context of her chronic condition. Even a routine nail trim was handled poorly, which further reduced my confidence. The response to concerns was defensive, and the staff interactions did not reflect the fear-free philosophy being promoted. For dogs with chronic conditions requiring coordination with specialists, this may not be the best option.

Dr. Bowes has been taking care off both of my puppies, surgeries and I'm really happy to have her…read moreas our vet. She listened when one of them had digestive issues and truly cares to follow up. Gaby at the front desk is also very kind. I drive from Glen Ellyn to see them and will continue to do so. Highly recommend!

We've been here three times so far, for checkups and sadly once to put our daughter's pet rat to…read moresleep. They've been very thoughtful each time -- and particularly good at speaking to the kids about making decisions for their pets, including hard decisions. The building is clean, new, and well taken care of, prices were reasonable and everyone involved was kind and patient. We came here for our small animal needs but will likely stay with the practice for our new cat even though others are closer.

I have had no problem with Fetch insurance for my golden retriever. It's easy to use. I've talked…read moreto people and ask questions. My refunds come back right away. It's a little expensive I think.

I haven't used their service, but let me just put it out there I have called them over 5 times and…read moreno one ever picks up. I have left over 3 messages with my name & number , still haven't gotten any call back. All I know is I will not use this service.