I'm writing this review to express my appreciation for how sympathetic the clinic was to our situation. We had to make an emergency appointment but were unable to go due to unforeseen circumstances. The clinic was very understanding when they didn't need to be and went above and beyond to work through it with us. Thank you! read more

Dr. Vernot explained in detail the challenges my Labrador was facing with her glaucoma eye problem. I understood fully the paths of action available to me and was able to arrive at a decision on how to proceed. Very attentive and caring professional and staff. read more

Dr Jackie and her staff are amazing. So caring and helpful. If your pet has any vision issues, this is the place to call!

Attitude goes a long way. Its not that you could not fulfil our request or accommodate an expedited appointment. Its how you handled it. Telling a customer no is fine. Getting an attitude, being condescending, and accusing the customer of lying are never a good look. This started with the girl at the front desk and was furthered by the Vet. We are not leaving a 1 star review because you said no. We are leaving a one star review for the disrespect and complete lack of customer service. Even when we called back to have them send our records to the new Vet the lady at the desk still had an attitude, was snappy, condescending, and hung up abruptly. read more

Dr. Jackie was extremely helpful and talked us through the situation. When other vets told us the worst case scenario, Dr. Jackie was calm and informative. read more

Kind, caring and extremely knowledgeable! This practice came highly recommended to us by both our regular vet practice and the emergency vet we used when our rescue baby developed glaucoma. I now know why. They clearly love animals and give great information and instruction in how to manage visual problems both short and long term!! Highly recommend both Dr Vernot and her whole staff! read more

Wonderful ,caring Doctor. She is so through and compassionate. She saved my cats eyesight.

After my local vet suggested an appointment with Dr. Jackie Vernot, I called right away and was told there were not any appointments for 6 weeks out. I scheduled the first available even though I was concerned with the extensive wait period. At first they were nice on the phone when making the appointment, but 2 business days before the appointment, they called me to collect payment over the phone, I wasn't expecting this and was away for work. I called first thing Monday morning which happened to also be the day of the exam (late afternoon) to discuss and provide payment, they immediately notified me that my appointment was cancelled and I had to reschedule again for another 6 weeks out. If payment is required they should have requested it to make the appointment not call a few times a business day before and expect to get a hold of someone. Seems like this place cares more about their pocket book than caring for animals. Very poor business practices. Beware! read more

I honestly don't know if we were scammed or not but overall, my experience wasn't great either way. Our dog was diagnosed with glaucoma by a vet at our local animal hospital and we were referred to Dr. Vernot. First available appointment was over six weeks out and given the lack of ophthalmologist vets in the state, that made sense. I was informed an "emergency" visit would cost an additional $50, but since our dog was being medicated and kept comfortable in the meantime, I did not opt for that. Less then 10 minutes after scheduling the appointment I was called back and told two appointment times suddenly opened up and we could be seen the next day. Apparently this also falls under "emergency" visit and we were charged an additional $50 even though we didn't ask for the sooner appointment. When I arrive, I find out the practice is inside another vet practice and they are still practicing extremely strict COVID protocols- none of this was explained to me when I was making the appointment. All exterior signs on the building indicate protocols for the OTHER vet business and make NO mention of what Veterinary Vision expects you to do upon arrival. My dog hates the car so we had to stand outside in the cold waiting for our appointment time since she wouldn't get back in to wait. Then someone comes out for us and we're brought inside and my dog is taken back to an exam room without me immediately. No explanation, no questions, nothing. Just me signing a sheet about payment. When my dog was returned she was upset and visibly shaken- she began growling at the tech who assisted the doctor as well which she has never done with other techs. The doctor came out and explained everything throroughly but also referred to my dog as a bitch for being "bad" during the exam. My dog was scared, confused and in pain while strangers that didn't introduce themselves to us first performed invasive exams! It's then discussed that eye removal would be the best option and I was given an estimate which was 4x as much as another vet we chose to bring her to instead. (The fact that Dr. Vernot is the one who recommended I shop around for prices is why I gave 3 stars instead of less). We left with more medication and no real answers. We called and got more clarification for follow up which was helpful. The overall experience was poor but we got a few answers and now our girl will be in more compassionate hands moving forward. read more

Wow, what a great experience at this clinic my dog Spike and I had. The doctor was extra nice and even let Spike pick out exotic treats after his appointment. So between stellar staff, a thorough visit and follow up I highly recommend this office for your pet. read more

Dr. Vernot has been treating our cat consistently for a year. She has turned what could be a scary intimidating situation into a calm manageable diagnosis. We have been nothing but pleased with the way she treats us. She is very patient, thorough, and personable. We are thankful to have found Veterinary Vision and Dr. Vernot specify. read more

Dr Vernot hands down is the most down to earth vet I've ever had the pleasure of taking my pets to be examined. She explains your pets diagnoses so that you can understand exactly what is happening with their vision. She uses diagrams of the eyes and shows you exactly what part of the eye is or is not working properly. Best thing is she draws on the diagrams so that you can take it home and bring it to your regular vet to share what is going on with your pets eyes. The staff was wonderful with handling my dog who had suddenly gone completely blind. I highly recommend Dr Vernot and her Staff for your pets vision needs. read more

It's funny I come on here to complain about the attitude of the person at the front desk and the first review i see that is negative is about the attitude of the cashier 2 years ago! obviously this company doesn't hold their employees to a professional standard when dealing with clients. Chris Laden was extremely rude to me when going over my outpatient invoice. she said "Im going to go over the medications for home in a minute with you" and i said "what meds?" she snapped back saying "I just said Im going to go over them in a minute with you!" i said "woah take it easy" when she replies "NO! YOU take it easy" i said "if you read my notes you would see that i already have a month of this medicine at home from his regular vet, so you can see my confusion when you talk about charging me and sending me home with more." i said "you guys are working for us, i just spent 3k in here and id appreciate if you lost the attitude with me." she replies "NO YOU need to lose YOUR attitude" safe to say everything else went down hill from there... no way will i ever go back and ill make sure to throw dirt on this place every time anyone mentions it. find a different emergency vet.. read more

Dr. Vernot is an excellent veterinarian. The fact that she isn't board-certified as a veterinary ophthalmologist is irrelevant to me. Thanks to her intervention, my 11-year-old dog still has her vision, despite a number of eye problems, including glaucoma. Dr. Vernot is incredibly patient, and my dog adores her. Her rates are more than reasonable, especially considering the time she takes to explain the issues and her treatment plan. I would not hesitate to recommend her to anyone with an animal in need of eye treatment. read more

Yesterday I came back to see Dr. Vernot with my lovely Pimpi. She is an eyes specialist, people say she whispers to dogs ... I think she did it with my rabbit also. She has been very sweet with my Pimpi, she gave a kiss and talked to her. When we came back home Pimpi jumped into the box and started again to eat Timothy hay after 10 months stopped ... Dr. Vernot did something magic and it is true she whispers to animal read more

I am appalled that this sworn-in vet has chosen not to see any "new" patients. Animal ophthalmologists are already scarce in Illinois so to make a decision that you are simply not taking any "new" patients leaves the worst taste in my mouth. My dog had seen Dr. Vernot about 3 years ago, but apparently this doesn't qualify her as an established patient. So, unfortunately, my dog was rejected from this eye "click." I was given Naperville Animal Consultants, while they are at least accepting patients, I was not given an appointment until 10/1. I've resulted to contacting U of I and U of Madison Wisconsin. I will never see this vet again and will tell all of my friends and family about this experience. read more

Dr. Vernot is the absolute best in animal eye care. In addition to her skills with your pets vision, she has a way with animals like I've never seen before. She is patient, empathetic and loving with your fur kid. Plus she makes sure that you as the owner are well informed about your precious pets condition and gives hugs as needed. I am fortunate that I live in the area because she has patients from all over. If your pet is having eye troubles, run don't walk to her. You won't regret it!!! read more

Dr. Vernot was amazing. When she entered the exam room she sat, introduced herself to my dog and made it a point to make him feel comfortable for a few minutes before examining him. She even offered him healthy organic treats, which made him really happy. She was able to diagnose the problem as well as perform a small procedure on his eye during our visit, saving us a lot of time. I really felt that she cared about every pet that walked through her door. I would highly recommend. read more

DR VERNOT HIT MY DOG!!! Hard on the ass. My dog was very nervous and I told her to muzzle her. She dragged her around clearly choking her to get her in the position she wanted and then smacked her hard on the ass. She referred to my dog as a bitch, and repeatedly said " I can be one too." I should have just walked out, but I think I was in shock. DONT GO TO THIS VET. read more

Dr. Vernot is extremely knowledgeable and Jess is great! The care and attention they gave my pet was comforting and very appreciated! Prices are fair. Highly recommend! read more

Dr. Jackie and her staff are amazing! Our shih tzu has had chronic eye problems over the years due to a blink deficit (due to his bulging eyes). Whenever our sweet pup had a flare up, Dr. Jackie can quickly assess the situation and help get the flare up under control. The regular vets typically miss the mark when it comes to our dog's eye situation. Try as we might with a comprehensive medication regiment, we lost the battle of the last bacterial infection that grabbed hold of our dog's eye. During that battle, Dr. Jackie was always available to us. Even when she was out of town, she called us to check on the situation. We made the decision to have his eye removed. Surgery was done on a Thursday. They said he'd feel so much better with the painfully infected eye removed and that within about 3 days our dog would be back to his usual self. So true! Our dog is 12. He's as alert as he was before all this started. He is definitely out of pain now! Again Dr. Jackie and her staff were amazing through the entire process! Dr. Jackie is a dog whisperer. She takes her time with each dog; never rushes her introduction to them. She ends the visit with healthy, unusual treats that the dogs love! She explains everything and speaks in a way the dog's mom & dog understand. The compassion, concern and love of animals that Dr. Jackie and her staff have is evident in every encounter!! So thankful we found her!! read more

Dr. Jackie Vernot is one of the most sweetest, caring, and intelligent veterinarians I have known. She knows how to properly approach animals and she is gentle and kind with them. The staff is so helpful and welcoming as well. My dog is in good hands with Dr. Vernot. She has a beautiful personality and a big heart... god bless her read more

Dr Vernot is AMAZING!! Best Vet I have ever been to!! Upon greeting Cooper she had such a good "bedside" manner with him. She is SOOOO knowledgeable and took the time to explain everything to us and answered all of our questions. JUST AWESOME!! You will not be disappointed. Even when I called to make the appointment (Alicia I think her name was) so great!! I would definitely take my own dog here (was here with my F.i.L. And his dog). read more

Veterinary Vision - Veterinarians Near Me - Lisle, Illinois

My regular vet noticed my shih tzu had an eye pupil that would stay large. The vet recommend I make an appointment at a specialist. Doctor Vernot explained why it is happening. Doctor Vernot did not try to sell me something my dog didn't need. All I paid for was the consolation read more

I was referred here by my regular vet for my dog's eyes. He has cataracts. Dr. Vernot takes her time and explains exactly what she is doing for your pet. Its great so that the everyday pet owner can understand the needs of their pet. I have a follow up appointment soon and I'm confident in my dog going there for his vision needs! read more

I took my Cavalier King Charles to see Dr. Vernot . I noticed a cloudy white spot on my dog's left eye and another smaller spot on the right that was starting to develop. Dr. Vernot was extremely knowledgeable and immediately confirmed it was lagophthalmos. The white spots were caused by blink deficiency. Because my dog's eyes were a bit bulgy, her eyelids do not close all the way when she blinks. I am very thankful that it was not something more serious that will cause blindness. Dr. Vernot gave us a detailed explanation. She was caring and smart. You can just tell that your dog will be in good hands. I've researched for an eye specialist and what I found is that there are very few around the Chicagoland area, especially a good one. I'm so glad I found her. I hope this review will help anyone who is looking for an extroardinary eye doctor for their pet. read more

Dr. Vernot and her office staff are the absolute best! My english bulldog Ike has always been a little nervous with new environments and new people. With that being said, the minute I brought him into this office and he was greeted by Dr. Vernot, he was relaxed and no longer fearful. She is so wonderful with the animals, and the treat box that she provides after the exam definitely makes it easier time and time again for Ike to cooperate! She is also great with the humans, too! For a specialist, I definitely can't complain about the pricing in regards to office visits and monthly medications that I need for my dog. Very reasonable. This doctor and her staff at Veterinary Vision are wonderful! read more

We were new to Veterinary Vision as we are moving to the area. The staff was friendly and attentive. The Dr. was so great with my pup! He has anxiety and she immediately put him (and me) at ease. I felt the prices were also extremely reasonable compared to other specialists we've seen. There was a small amount of wait time, which is normal. I'm willing to wait when it's due to the personalized care everyone is receiving. read more

I can't speak highly enough about Dr. Vernot and her staff at Veterinary Vision. I came home from a business trip to my little dog having his eye swollen with discharge. They squeezed me in at the end of their already busy Monday. He was examined thoroughly and found to have a nasty infection and tear on his lower lid. He got lots of drops, kisses, a smorgasbord of treats and we were on our way! I was comforted knowing he wasn't going to lose his eye overnight and he felt better getting some relief for the infection. 10 days later and he was good as new. Dr. Jackie was right that he would not need surgery. I won't ever hesitate to call Veterinary Vision with anything eye related with my pets. Pricing is beyond reasonable so I'm not sure what other reviewers are talking about. You want top notch care? Don't expect it to be free! read more

I am so pleased with Dr. Vernot. She was kind, thorough and informative. My dog has Blasto and we feared he would be permanently blind but we have seen improvement overnight and are now hopeful! read more

We can't say enough good things about Dr. Vernot! She is an amazing eye specialist and an amazing person. Her "bedside" manner with her patients is awesome! Our older dog has glaucoma and we went to another practice first. The other practice was very stuffy and made us feel uncomfortable. We were then referred to Dr. Vernot and she and her staff were like a breath of fresh air. They make you and your pet feel like part of their extended family. read more

I am in total shock. Dr. Jacqueline Vermont is not an ophthalmologist. She portrays herself as one.She is just a D.V.M and never completed her training. How she gets away with this and charges such high rates is beyond me. Do not go here if your animal is having problems with his/her eyes. Her business card and practice is very deceiving. Her web site is also deceiving. You will just throw money out the window. She is a fraud! I can't say it strong enough. Do not go here!I My experience has horrific. Where I work I do not have a phone. I am not allowed to walk around with one. It is a School. When I got home there was a very nasty message that If I do not get back to them by 4:00 they would give my appt away. I am never home by 4:00. I had this appt for over a month. At this time I did not know that Dr. Vermont was a fraud. I could not believe this. Apparently they think nobody works and everyone walks around with a phone. It was such a viscous message. Who does this? Who treats customers like this? When I finally talked to the dr., I realized that she sets the tone for everyone to follow. She was quite nasty on the phone and did not want to be bothered with my call. My dog is my child and getting him the right care is so important. I could have gone to any DVM or even my vet. I thought I was going to a specialist. I now understand why Tru Panion insurance accepted her diagnosis but would not pay out. She is not a specialist! They classified this as a routine visit. I also want to add that I did go to an ophthalmologist after this horrible experience and my dog was diagnosed correctly. Dr Vermont did not give him the right diagnoses. read more

Dr. Vernot is the person to see if your pet has eye issues. She has treated two of my Lhasa apsos who had problems, all to a very good conclusion. She is kind to the animals and very helpful to the people. She listens to your concerns and addresses them with patience and clear explanations. Her staff is helpful and professional. Her fees are reasonable. Dr. Vernot has a quirky sense of humor, which I appreciate, and my dogs say that she has the BEST treats! read more

Dr Vernot is amazing. Our cat had previously been diagnosed with glaucoma and been through many difficult vet visits in the past year. We're new to the area and I figured a new vet would be less trauma than a long car ride. So glad we found this doctor. Our cat did not put up a fight during his exam, in fact, he was like putty in her hands. It took an assistant to hold him still at the last place. Now this vet is worth a long car ride. read more

seen dr. vernot in lisle on ogden, what a caring very smart lady, she is the best vet I have seen in 20 years. see is an eye doctor and a dam good one too......thank u very much Jacqueline.........steve and Presley...... read more

Words cannot express how amazing Dr. Vernot and her entire staff are. Every single person in the office are kind, compassionate and patient animal lovers. I live close to downtown Chicago, so I was a bit concerned about the drive initially. My regular vet, whose practice is in the city as well, insisted that Dr. Vernot is the specialist to see in order to get the best help for my dog who has a blind eye with glaucoma. I trust him so I listened, and am so glad that I did. My dog is a rescue with trust issues and she immediately was comfortable with Dr. Vernot due to her genuine compassion and care for animals. Beyond how amazing she was to Bella, she also made me extremely comfortable with what was going on with my dog's eye treatment and explained everything in detail. Every single time that I was there, she never rushed and ensured that I understood everything that was going on, I can't begin to stress how grateful I am to her entire office. Someone on her staff called me to confirm my surgical appt, and was so kind to stay on the phone as I asked a million questions that probably could have waited until I got to the office, but she didn't mind and was so helpful. I am so happy with the treatment that my Bella received and would highly recommend her to anyone that has a pet who is having eye problems. I am so grateful to everyone at Veterinary Vision and am so glad that I took my regular vets advice to take the drive. Well worth it. read more

Dr. Vernot and her staff are wonderful. The compassion and time Dr. Vernot and her staff take to explain things make them an exceptional place for your pet to visit. My 13 year old lab who has glaucoma and blind in one eye was treated like a princess. I highly recommend this place for your pet's eye care. The visit is worth the drive! read more

Was looking for a doctor for a second opinion on my lab's vision issue and found the best vet I have ever met. It's obvious she loves her patients and made a point to make sure my service dog was comfortable and non-stressed before she examined her. Dr. Vernot took the time to thoroughly explain what was happening with her condition and what the options and consequences were. I can't say I've ever had any vet take as much time as Dr. Vernot did to do that before. Unlike the previous eye vet I went to, Dr. Vernot IS NOT simply trying to drive revenue with her recommendations. She truly cares about her patients' welfare first and foremost. I would recommend Dr. Vernot and her staff wholeheartedly to anyone in need of a professional eye vet. read more

My Shitzu puppy (Mollie) was going blind due to birth defect. We were referred to Dr. Vernot. She explained what was happening and the steps we needed to take to get my Mollie ready for surgery. We did everything doctor said and had eye surgery. She sees just fine now. Our thanks to Dr. Vernot. She is dedicated to her work and has great staff too. read more

Attn: All pet lovers! Our 10 yr old dog Lexi was diagnosed with secondary glaucoma by her vet. We were referred to a dog eye specialist and scheduled an appointment. The dr told us we would need to remove her eye and send it out for testing to know what caused the glaucoma. They even suggested we perform the surgery at that very moment. We were taken back and sadden and decided to get a second opinion. I then found Dr. Vernot at Veterinary Vision on yelp. We immediately scheduled an appointment and were warmly greeted by Jessica and Kelly. Dr. Vernot was absolutely very detailed and explained what was happening to Lexi's eye and gave us different options for treatment. Her gentle kind soul and knowledge helped ease our mind. She was very compassionate and was incredibly sweet with our Lexi. We decided to proceed with a procedure that wasn't as invasive as removing her entire eye. Lexi has been doing well and recovering from the procedure. Dr. Vernot is kind enough to call us and check in on her progress. Thank you fellow yelpers for your accurate reviews and MANY thanks to all the staff at Veterinary Vision! read more