Very pleased with the work they did, and I recommend them.
I work long hours and I travel, bought new furniture from IKEA, and had little time to spend a day assembling the furniture by myself. I'm just not as handy as when I was younger, and frankly I just have no time. So when I bought the furniture, IKEA recommended Konkord Assembly. I called Konkord, they seemed to know a lot about IKEA furniture and the price seemed great, but I was concerned with calling a national phone number calling service to dispatch someone local. I want to call someone local who will stand by their work, and I can call them directly if I have questions or problems. That, plus I found some negative yelp reviews about Konkord in other cities which made me nervous.
So I googled for "austin furniture assembly" and the first result was Vertex. Website said they're a family business. Called them, and sure enough it sounded like I called a family home and not some answering service. They knew a lot about IKEA furniture, and they sounded as professional as you'd expect a handyman to be. I was a little nervous about an hourly quote, but they seemed professional enough on the phone, I figured let's give them a try. We scheduled the work in 2 days.
They showed up right on time, to the minute! 2 guys- one older, one younger (I figure they were related but I didn't ask). They came with plenty of tools and fully prepared to work from the moment they stepped in the door. I only showed them the rooms & the boxes of furniture, explained what I wanted, and they immediately started.
I had them dis-assemble and discard my old bed, assemble my new IKEA bed with nightstand, and disassemble/move/reassemble a glass & metal desk into another room. Disassembling & discarding the old bed took about as much time as assembling the new furniture.
I was home the entire time, and I could hear them working non-stop while on the clock. When they had a question about placement of furniture or height-settings on the bed frame, they confirmed with me rather than risk making a mistake. Total bill was $150 (which included an extra fee to discard my old bed).
In the end, I am happy with the work and price. They were professional, courteous, careful, and very knowledgeable about building IKEA furniture. They billed me for exactly how long it took, with no surprises or hidden fees. I do realize I could have found a better price elsewhere, but for the quality of service, I'm happy and would use them again. read more