I could give this store negative if I could.
This is for the Versace location at Somerset collection mall,
Address: 2800 W Big Beaver Road
Unit 300
Troy, MI 48084
United States
The manager, named Meredith, at this location is completely disrespectful and does not even respect her position as a manager. And she does not even respect the higher people than her in the company.
I told myself to give you guys and corporate more time to help me with my situation and it's been 2 months. I'm not one to write bad reviews but this one has gone too long.
I bought my cousin her first brand name purse from Versace because I had heard a lot of good stuff about their products and quality.
Unfortunately it didn't turn out to be a good experience for my cousin.
She carried it for two days only to a relatives house and only to a facial appointment and that was it.
The next morning, she notices scratches on it already.
I'm sorry but I don't think a top brand name purse that is worth $2,200 should be scratching that easily after a two-day use.
So I went to the boutique store and received very bad attitude and offensive comments from the clerk that sold me the purse.
He basically started telling us that "It's calfskin leather and it's meant to happen that's why you should have the leather conditioner"
First of all, he's speaking to us as if we are unknowledgeable about leather and talking to us like we were stupid.
Second of all his excuse of not telling us the return policy was "We don't tell our customers about our return policies to not offend them" what?
Everywhere I go, I am told about the return policy.
Also, I've been contacting corporate and staying in touch with them to make sure this situation is handled which no one is contacting me in any way.
I called the store manager today because the supervisor at customer care told me December 7, someone should have contacted the boutique store.
So I called the boutique store and received such horrible attitude from the manager. Basically she Told me that even if corporate calls, she won't do anything about it. And as I was talking, she was talking over me not even letting me finish a sentence literally throughout the whole phone call.
Meredith, relax, there are much higher people than you in the company, you're not the CEO.
She should not have her position, because also she's never even in the store. Every time I call or went in, she was never available, not even to call.
A manager should always be available to answer the phone or be present at the store.
I'm tired of waiting for this situation to be handled and I am starting to constantly call everyday, because that's the only way I can make sure it's getting handled. read more