Customer service was good. The original dress was 700.00 that my daughter picked out for prom. The…read moreadded accessories, and alterations brought the total to 1300. The day of my daughter prom her gems were falling off and the draw string in the back ripped. Their quality is cheap and does not stay on the dress. The entire night my daughter said pieces of her dress kept falling off. The dress was beautiful but the quality is trash. They did a rush job sewing her pieces on.

First I want to Thank the owners of First Lady because I felt like a Queen the day of my 40th…read moreWedding Anniversary Celebration I was absolutely Gorgeous. OK the day I walk into First Lady I saw a lot of beautiful dresses but when I got to my size and she pull my size dresses I wasn't impress I didn't see what see saw until I put the first dress on and then I said it's cute because I don't like to show my arms she told me what she can do so I said OK I'll try the next dress OMG I knew that was my dress and said Yes to the dress instantly. She made changes to the and OMG it was beautiful and the price was great. I thought I was g to be looking all day because I was going to come to Southfield but my sister talk me into instead of ordering my dress I so glad I came to Detroit. Ladies if you are looking for that special one of a kind dress please go to First Lady

The Southfield store is very clean and well stocked but the store manager very rude to customers…read more.. Older Afro American lady

I stopped in to view the clothing. I liked what I saw online and wanted to see how a dress looked…read moreon me. The salesperson was short and just rude. Her coworkers just watched her like it was normal. Instead of dealing with someone who acts like she doesn't want to be there I can just shop online.

I LOVE this location!! Customer service how it should be done. Julius is amazing and the ladies…read moremake shopping easy. It is in a strip on Sfld rd. next to Ashley Stewart. The dressing rooms are always clean and they even now have a couch for you to chill on (they have looong lines on the weekend) since they have remodeled the store. Definite stop for a plus size chick (size 14 and up). But make sure you have a gift cheque handy because Lane Bryant as a company is on the steep end. There career pants are close to $60, but they last FOREVER (or close to it). Check out the right fit jeans! They have 3 style to fit different body types. Also you can order online (I just spent $100 for $250 worth of merchandise). You can also find these types of sales in store. I like this one better than the one in Allen Park and it is really spacious (Lathrup Village). TIP: If you are looking for a cute short dress this is not the spot. They carry clothing that is cute but more of the career or casual nature. If you can afford to have them altered (take up) then it may be worth it. Otherwise, they are the spot for nice bras and panties.

I told myself, "Don't do it", as I drove down Southfield Rd...I begged, pleaded, cried, "No! Stop!!…read morePLEASE!!", as I pulled into a parking spot... my inner self screamed relentlessly as I pulled the door entering this Lane Bryant again.... Walked in and just like before customers are completely ignored until they're at the register. A staff walked right towards me, smiled and sang at me (she had been singing with the music for a while, loudly) but never actually said anything to me let alone ask if I needed help finding something! I did want to know if they had more bras in my size in the back but it had been 20min since I'd been in there IGNORED and unable to engage with anyone that I just wanted to pay and leave. Enough. This is the worst LB I've ever seen. I'm writing a letter to corporate about this location. They need training in customer service STAT. I promise I'll never come here again. Just, no!

I like Swank A Posh's style and have ordered several times for special occasions. Unfortunately,…read morethe shipping has consistently been delayed, and my items have not arrived in time for the events I purchased them for. Most recently, I received an email saying my order would arrive soon, but that was inaccurate. At this point, I'm unsure when -- or if -- it will arrive. Because of the repeated shipping delays and unreliable communication, I won't be ordering again.

if you're looking for their Super Swank jeans just look for a vendor that has JC & JQ Jeans bc…read morethat's what it is. Any ways here's my experience with them. I placed an ordered in October 20 2025. I emailed them 11/26/25 to see where my order was and just got a generic message saying they are relocating warehouses. I messaged them on instagram on 12/3/2025 and email again on 12/5/2025 and got the same message thru email but instagram they asked for my information THEN my order started moving 12/16/2025 well the shipping label. I didn't receive it till 12/26/2025 lol only for them to send the wrong items. Emailed AGAIN on 12/29 because that's when I had time to open the package. They asked to see the order and pants. I send them right away. They said if I would like to return them I would have to pay shipping cost. I asked how was that fair they then said "The issue has been forwarded to the relevant team for review" on 1/1/2026. I emailed again 1/9/2026 just for a follow up and they said they would be back with me shortly. I'm 1/26/2026 I messaged them thru instagram explaining the whole situation again and again they asked to show them the order and the pants. I didn't get a response so I messaged again on 2/2/2026 just to follow up and look for a solution "Good morning, just following up again because I'm honestly a bit frustrated at this point. I ordered in October and didn't receive my order until December, only to find out the pants I received weren't the correct style. I've never had an issue with your company before, which is why I'm surprised this hasn't been resolved yet. I just want to understand what the next step will be. Will there be a replacement or store credit? I also wanted to ask if the pants with belt loops are still available. I haven't seen them on the site since late October or early November and wasn't sure if they were discontinued. Thank you and appreciate your help and" And just guess what they replied back "Please note that we can not see any issue with jeans." LOL PLEASE DO NOT ORDER FROM THEM!!!!! Horrible customer service

Hi had the best experience working with Haifa! I would definitely recommend meeting with her for…read moreyour special event!

Do not shop here. The owner told me$250 with tax and alterations. When I went to sign for cc it…read morewas $262! She charged me the 2% for cc. When I brought daughter back to get pinned for dress alterations she said it would cost 10-15 dollars more bc she didn't realize it was 3 layers. Not my error as I already paid in full for alterations. My friends told me to not dare pay at pick up and the lady owner insisted I paid. I paid and will never go back. It was not in class the 2 things she did. Very unprofessional. I guess she needs the money more than me. If I were an owner,I would have ate the $15. She wouldn't even meet me in the middle. I'll never buy from here again. Buyer beware. She will Nickel and dime you. Bad business! She told me most people tip or pay over then what cost was told. Pushy horrible woman. She even opened up the fitting room on my daughter and my teen daughter was so embarrassed. By the looks of these reviews, there is not one good one!

A girls best place to shop for the shiny things in life! From shoes, to bracelets, hats, purses,…read morerings, earrings and clothes to cowboy hats!!! This is a unique place to find pretty things! The value is priceless up there with Akiras but you can find sooo much! The owner is very helpful!!! And you won't be disappointed!!! I spent quite a bit on my daughter and me but it was worth it! So they need to bring a smaller version of this to Denver, especially the hats!!

I went in to buy 1-2 wigs. However the nastiness of the owner made me stop and just leave. He was…read morevery condescending. I even asked about installation. He was saying he never recovered from the impact of COVID. I don't do anything to hurt a business, especially a mom and pop place. However I'm saying not to come here. Their rudeness says "We don't want nor need your money here." The next time a person comes into your store, say hello and not start off by saying, "You can only try on a maximum of six." Then when I'm walking out, you began to berate me saying, "She has a bad spirit." You don't even KNOW me! Moreover, your wigs especially the human hair, look old and over priced! If you had been kinder, I could have done a FB live to drive folks to your business. Instead, I give you a one star for your treatment of me, and wish I could give you ZERO stars. DO BETTER!

I came in not knowing anything about wigs. The two lovely people helping me were so nice and…read morehelpful. Daijah had so much knowledge to share with me, and gave her much needed opinions on which wigs I should chose. I will definitely come back when I'm back in Michigan visiting friends. Thank you so much!!!!!