Went in to return cables from the day before as I returned their boxes due to the high cost of cable ect. The first rep was not that helpful and said I would be better off streaming since I couldn't afford their costs. Yes, this is true but after going back the second day, I met Braxton Parr and he was completely helpful took the time to look into my long history with Astound. He went above and beyond to keep my services connected and maintained a professional attitude and provided a high standard of customer care. I highly recommend working with Braxton in the future for the best service and he is genuinely committed to helping customers. read more

Went in and asked one of the male employees if they had cases for an IPhone 17E. He was busy playing on his phone and wouldn't bother to show me where they were. He just motioned toward the wall and said if they had any it would be on that rack. So much for customer service. read more

Thank you Natasha! I came in needing my phones screen protector replaced. She replaced it for me and applied my warranty discount. She also mentioned to me that they had lense protector's for the camera on the back of the phone, I had no idea they existed. She put it on and it looks great! It's a cool black color, and my camera quality seems to be even better than it was without it. 5 stars - Isaak 08/23/2025 read more

Verizon - Mobile Phones Near Me - Woodland, California

Terrible service was sold infuriour phone with wrong size screen protector and was sold a cheap phone protector not an otter box like I wanted go somewhere else ! read more

Horrible customer service. I ordered a phone for Cyber Monday and it took 2 days until they confirmed they had the phone and then once they had it, they sent me a notice that I only had only 24 hours to pick it up...which was impossible for me to just drop everything and do as I was no longer anywhere near the store. Called their phone line twice to request that they would hold onto it longer and keep my phone and plan deal intact. The representative on the first call said that they would and I would get a call back confirming. On the second call I made, after I got a warning of pending cancellation, I was confirmed yet again that everything is fine and they would hold onto it and I would get a call back. I never got a call back either time, and my order was cancelled. read more

Absolutely horrible their customer service is a joke no accountability for their mistakes would NOT recommend!! Save yourself the trouble and drive to an actual store!!! read more

Terrible service. I've been trying to cancel my service for about a month now and have hit every possible road block possible. But this last one tops it. I came into the Verizon store to have my last bill printed so I can take care of my last payment and the lady (didn't get her name printed it out for) once I got home I reviewed the bill and noticed it was not a detailed break down of the bill so I came back in the next day today and was told they could not do it. There were 6 employees in there standing around and 3 out of the 6 told me they could not do it. Mathew the manager said they should have not done it originally and they don't have access. I clearly stated they did because I was just done for me the day prior. Another male employee continued to tell me yeah it's policy there nothing we can do. His words exactly, basically with the attitude as that sucks for you. Kept telling me I can go to corporate. Of course I was upset because it is taking everything in me to get this service canceled and it really should not be that difficult. The part that is most upsetting is the lack of sympathy and customer service. I can understand having a policy etc but the respond I got right off the bat was not "help" or sympathy it was just nope can't do it go here good luck! Definitely would not recommend going to this location. Manager also allowed the employee to be rude to me and just stayed quiet. DEF DO NOT RECOMMEND! read more

Today I got a great deal on a new phone and great customer service from Bryant. Verizon has a new customer. Thanks Bryant!

Careful when trading in your phone! we traded in my mom's iPhone 13 Pro Max for the 14, and they gave her a ~$1000 "credit" which we didn't really realize what that actually meant (and of course they won't explain it to you and he made it sound like we were getting $1000 off the total of the new phone) but they won't take off $1k from the payoff/total amount left on the new phone, rather they give you tiny credits/discounts every month for 36 months to equal that credit amount and if you want to pay off your phone early then the credits won't apply at all to the toal and will need to pay full amount on your own! Leaving Verizon back to T-Mobile not worth getting tiny discounts when we gave them a nearly new iPhone 13. ¡Cuidado al cambiar tu teléfono por un nuevo! Cambiamos el iPhone 13 Pro Max de mi madre por el 14 y le dieron un "crédito" de ~$1000 que realmente no nos dimos cuenta de lo que eso significaba realmente (y por supuesto no te lo explicarán). No descontan $1000 del pago/cantidad total que queda en el nuevo teléfono, sino que te dan pequeños créditos/descuentos cada mes durante 36 meses para igualar ese monto de crédito y si quieres liquidar tu teléfono antes de tiempo. vas a tener que pagar el total nuevo de tu teléfono sin ningún descuento! Voy a sacar mi familia de Verizon mejor y vuelvo a Tmobile no vale la pena que te den pequeños descuentos al mes cuado les dimos un teléfono nuevo. read more

Called the store and polity introduced myself, and asked who I was speaking to. The representative refused to introduce themselves after I politely asked two more times until they hung up. Afterwards I added my mother to Verizon because Metro has terrible customer service representative's. read more

Absolutely, horrible experience. I didn't realize how ridiculously ripped off I was until I came home and I had access to my phone again. The girls that you had working in the store last night are true con artists. They lacked personality and cheating me out of my hard earned money by doing things that were absolute inappropriate. I'm happy to provide details - - I'll also be posting on any review website that's available. Not only did they rip me off, I was there so long I watched other customers come in while they were rude and or apathetic towards them. Really sad that the store is allowed to continue to be open. read more

Poor customer service. The employees never seem to have a clear answer to any questions or concerns posed. The wait time is always long because the employees would rather stand around and chit chat than help their customers. When you finally do receive help, all the reps here can't even do their basic jobs. I'd rather drive 20 miles to Sacramento than deal with this location. Being at this store felt like I was at some cheap, metro PCS or boost store. P.S last I checked masks were a requirement in Yolo county however apparently this location is exempt from it since none of the employees have masks on. read more

I absolutely love this store!!! I was helped by Alonso and he did everything in his power to ensure I left with the phone I desired!!! I was able to get my 14Pro Max, an Apple Watch. and accessories with a discount!!! This really made my day and I saved money who can beat that‼‼ read more

Overall experience exceeded our expectation! Excellent service in this Woodland location and from the staff too! Didn't get his name but he was very knowledgeable, professional and so courteous. read more

Staff was wonderful. The manager took time to explain the features of our new phones. They greeted customers as they came in the door.

I would give it 0 stars if possible, we switched to Verizon from t-mobile cause we are moving to a area that has good Verizon service this woodland location is absolute garbage we went in on a Sunday about 8 months ago and this nimrod mother fucker that doesn't know his ass from a hole in the ground royaly fucked up our phones and smart watches to point they wouldn't work properly and even corporate couldn't figure out what he did to jack our phones up so bad he was nice at first but when you start asking the guy questions he never had a straight answer and was snotty upon replying like nothing he did was his fault which is complete BS he messed our phones and watches up really bad we had to get all new devices at a corporate store then even that didn't fix the problem we had to leave those new devices with the corporate store for 5 days for them to sort out what he messed up DO NOT GO TO GOWIRELESS THEY ARE GARBAGE THE MOST THEY WILL DO IS TELL YOU TO GO F U C K Y O U R S E L F after they get your money. fuck you gowireless I hope you go out of business. Sincerely your one and only time customer read more

Robert provided prompt and effective service for one of the 100+ devices on our Business account. A new SIM card solved the problem with a recent number change on an existing device and I was out the door in short order, ready to get our employee on the road and in the field! Thank you for helping us keep America fed! Deanna, Woodside Eelctronics, TomatoTek Division. read more

I own Yolo Plumbing, here in Woodland, Ca. And though I'm an excellent plumber, I'm horrible with computers and phones, and most anything considered tech. So I've needed to upgrade our company phones for a couple years now, but I've procrastinated because it gives me so much anxiety thinking about trying to transfer all the information from the multiple phones without losing critical data, so I have put off upgrading the phones for way longer than I should have, because my past experiences have been horrific. But I finally bit the bullet, and went into the Verizon store over by In-N-Out Burger, in Woodland, and I feel like the luckiest man in the world, because the person that helped me was named Alonso, and I swear to you I have never had anybody, so helpful, he was with me from about 2:30 in the afternoon until about 8:30 at night, long after they closed, or helping me get all of the company, phone set up, all the apps that we use downloaded and signed in, he went above and beyond, and I felt so lucky that he was the one that helped me, because most other people in the past have basically just sold me a phone and gave me a 30 second spiel, telling me how easy it is to do it myself, then leaving me (abandoning me), forcing me to suffer through 2 to 3 days of headaches, chaos and late nights trying to get the phones up and running so that I could keep my business on track and not miss the much needed calls. VICTRA.... ALONSO IS MANAGEMENT MATERIAL!! His work ethic tempts me to be a headhunter and offer him a job in a trade with better pay!! You take care of him!! Great service!!! read more

I came in a Michael mccutcheon greeted me. He helped me through the whole process. Very knowledgeable about the product he is selling and is very kind. For everyone buying a new phone, I recommend you go to Michael. read more

I want to start by saying it takes a lot for me to write a yelp review, but after the experience I had yesterday at the Verizon store, I felt like I had to share. I was fortunate enough to have Mikkayla help me set up a new phone. Her customer service skills were above average, and she went above and beyond to make sure to settle my concerns and anxieties before I left. She provided me with an absorbent amount of helpful information and guided me through the process of setting up my new phone. In addition to her commitment to providing excellent service, she even stayed later to ensure everything was ready before she sent me on my way. An experience like this is one I have never had when purchasing a new device. I hope Mikkayla is recognized for customer service and her kindness, as she made this experience great and completely exceeded the expectations I initially had. I look forward to returning to this Verizon store in the future! read more

If I could give this store 0 stars I would!! And the fact that the employee working on a Sunday that has no CONCEPT OF CUSTOMER SERVICE!! First of he does not acknowledge Verizon customers when we walk through the door! Or when we are standing in front of him in line!! He has a rude attitude. Does not care about customers waisting our Sunday afternoon in this place!! He is the worst!!! I've been a Verizon customers for over 10 years I have never had to write a bad review about any store!!! I'm so disappointed that they have this clown working in one of their stores! read more

Very unprofessional and unhelpful! The assistant manager and sales girl were beyond rude, clearly not happy here!

This is a private Verizon location they aren't corporate. I traded in my phone to get credit for a newer model the credit was never received. When asked about it they can never help. They give a print out to call the toll free number. I couldve just kept my old phone now it's shipped off to wherever I'll never get it back. Not only that they totally messed up my account, specifically made sure certain deals and insurances would be canceled at a certain point was told it would, never happened. Whoever manages this location needs to step it up. Don't go here find a corporate store that can actually help you. read more

Great costumer service!!! Greg Martinez was so helpful! Walking me step by step on how to use my new phone, Greg has great customer service, great attitude. I'd recommend him to everyone! read more

I normally anticipate waits. But this one made me wait for over an hour when there is only one customer in front of me and two employees were working. This is kind of ridiculous. They try to send me to TJ Max/Target to kill the wait time and say you can put done your number and we'll call you when it is your turn. This is nice. However, with how many people are in front of me and the number of the employees are working, something is wrong and things are not being done efficiently! It is not about how I want to use my wait time, it's about the efficiency and service! read more

This may be the worst service I've ever received from a phone retailer. I upgraded my phone on Saturday and was told I would get a $250 dollar credit towards it. What I wasn't told was all the fun stuff that comes after. I wasn't told that I had to upgrade my plan to a more expensive plan; I wasn't told that the 185 dollars I paid on Saturday wouldn't even cover the activation cost of the phone. They said it went towards "Fees and activations" then tried to charge me a $40 activation fee again! My $250 credit has yet to show up on my account; that remains to be see whether I get it or not. When I called them to try and figure out what I had paid for on Saturday, I was told that the 180 I paid was actually a dealer fee that they charge. Would've loved to have known that on Saturday. Safe to say this will be the very last time I ever deal with this company. Bunch of crooks. Wish I could give them 0 stars. read more

Every time I come in here it is over an hour wait. Today I walked around the store for 25 min before I was even acknowledged. And there was only one other customer in the store. And the second employee was just sitting in the back. read more

This store is absolutely atrocious. My son and I cane in to get his phone fixed. We were in the store for. Lee than 20 minutes. The ONE agent that was there (when I could hear other in the back laughing) not once did he say "hi sorry for the wait, be right with you, nothing!! On top of all that the store looks dirty and half of the products on the floor are in horrible condition. Looks like they haven't been wiped down to some time. I'm not from this town. And hopefully never returning. Thanks Verizon in woodland for the horrible experience. read more

Fantastic Service. Diana Fernandez is an incredible employee. I watched her as she was helping some very tech challenged people and she was so patient. In the middle of helping them she always let the people who were coming in the store if they had any quick questions because she is was going to be with this couple for a bit. When it came to our turn she was just so great, fixed our problems and had a great attitude. Well worth the wait and we are all set with our new phones. I would give 5 stars but they are a bit understaffed and there is a wait. They should have someone who just accepts payments. read more

I'm at Verizon on Bronze Star in Woodland CA. I brought my phone in with questions and a couple of problems. Nestor helped me, answered all concerns, and I'm leaving the location with a big smile on my face. Nestor has helped me in the past and he is a big asset for Verizon. He knows how to be with people, he is calm and very knowledgeable! I will be back for my next phone!! read more

Horrible service!!! I went in to get my screen protector replaced which I bought from another Verizon store I paid $40 for it and they told me I have life time warranty at any store so I came here and they tell me they can't do anything about it even though he saw and checked I bought it from Verizon store!!! ZERO STARS read more

The most absolutely rudest person I have dealt with in a very long time!! He had no understanding of what I was trying to accomplish, even had him talk to my Verizon rep on the phone and proceeded to yell at him telling him he was wrong and did not know what he was talking about even after I had made sure everything was in order before I left to go down there!! The other Verizon guy even tried to talk and he just shut him up like he knew nothing. I have been with Verizon a very long time, I went down there to help my daughter out and when I went down I brought her a new phone because we were adding her to my account. All we needed to do was to port over her phone # to her new phone. My Verizon Rep here where I live set everything up so I could take advantage of the promotion to switch my daughter over from another carrier which it stated I had 14 days from the time I bought the phone but he kept insisting that I could not get the promotion almost like I needed to buy another phone and do it all again with him. I left there realizing I was not going to get anywhere with this guy and went to Davis and walked in to a Verizon Store by my daughter's school and the two guys were amazing and awesome!! had everything done in 20 minutes, they were polite and willing to help. Amazing difference!! Stay away from the Verizon store on Bronze Star Rd. they will take you for everything they can and will be rude about it. read more

I have had an exceptional service from Nester today. This is my 2nd time within a week to come to this store. The first time, I was assisted by the Mgr Billy. He was very patient & walked me through the warranty process. I was in the store for 2 hours. During that time, Billy asked Nester to finish the process. They both were patient & experienced. I appreciate their help both times. I recommend this store due to the experience I have received. read more

I wouldnt give this place any stars. We spent 2 hrs there trying to get 1 new phone. There were 2 customers in front of us and 3 behind us. There was one guy working that we thought he knew what he was doing, and there was one trainee. The trainee had to keep interupting the other guy so nothing was getting done. Then another trainee showed up and it got worse as he too had to keep asking questions. Come to find out, the smart guy didnt know all of the answers either. Everytime we asked a question, these 2 guys couldnt answer them. After another 90 minutes went by, another employee showed up. Only to find out, she has only been working for 2 weeks and couldnt figure out how to connect our new phone. We bought a prepay phone, but verizon doesnt sell pre pay phone cards, you have to go to Target to buy the card and activate it. It took them 30 minutes to figure this out. DUH!!! This place is a joke!!! I hope that I never have to step foot in here again. read more

Pure garbáge. They don't pickup when you call, and the staff working there are incompetent.

We have been shopping here for several years but after our latest experience will NEVER recommend this store to anyone or shop there myself again. Employees lie flat out, we heard the lady employee talking bad about several customers after they left and say "I told him his warranty was over because I didn't want to deal with it". The WORST customer service I have ever experienced. They sold us a hotspot, gave us the cheaper model and refuse to exchange or return the wrong one they gave us! I am so upset! read more

First Go Wireless is NOT Verizon. I was sent to Woodland from Vacaville to return my phone. They insisted on a hard copy of my receipt. I had a copy on my phone and a Verizon rep provided all the data to the store via phone. Not good enough. I was sent to Sacramento where they printed my receipt from THEIR system and proceeded with my return with no hassle. If Sacramento could print my receipt, why couldn't Woodland? read more

Stay away from this store, they will bend you over .... walk across the parking lot to Best Buy for your Verizon products...

I went to this location wanting to buy a new phone on verizons edge up plan, when I asked the employee about upgrading to an iphone 6 plus however he informed me that I was unable to do so and could only get an Motorola android phone, and only that one kind of phone. I left feeling that that there was just something wrong with that explanation and that I couldn't buy the product I wanted. I went to the best buy in the same shopping center and sure enough they were able to get me a new iphone on the edge plan. It took 30 min and I was satisfied with best buys helpful employees and service. I cannot say that about this location that supposedly sells verizon plans and phones. I do not recommend anyone to go to this location for their verizon services. They give a really good company a bad name. read more

Worst customer service ever. I bought a phone and was told that I could return it within 14 days no charge. Not true. I accepted the restocking fee but then it took over an hour to get my refund. The manager wasn't accommodating at all. He never once offered any consolidation. I will never return to this store. I bought this phone for my wife for her birthday and I told the rep such. He called my wife before her birthday that her phone was ready . Thanks Verizon read more