I recently visited this Verizon store seeking some help, but unfortunately had a very disappointing experience with the customer service. When I arrived, the staff were assisting another customer--which I completely understand--but there was no acknowledgment of my presence. A simple greeting or a quick "I'll be with you shortly" would have made a big difference.
Instead, I sat down and waited without any communication or update. The staff continued speaking in Korean the entire time, and when I politely asked when someone might be available to help me, the response was, "I'm working with a customer," followed by silence and no further engagement.
I ended up waiting for over 20 minutes without a single word from anyone. I wasn't in a rush and I understand if they were short-staffed, but basic courtesy and communication are essential in customer service. A brief acknowledgment or estimated wait time would have made the experience much more respectful and professional.
I've never had such a poor experience at a Verizon location before. I hope the management sees this and considers training the staff on basic customer service etiquette--being welcoming, keeping customers informed, and treating everyone with respect goes a long way. read more
