Beat all my expectations!!!!! I wouldn't take my iPad…read moreanywhere else if it dropped again they're just very good people they take care of you very friendly very beat and I'm very pleased with the service that I have gotten so if anybody's looking for some good service, go here and get it done you won't be sorry. Trust me if you can fix it he will do it. !!!

OMG! I read the many negative reviews and the very aggressive responses from TSS threatening to…read moresue all of the customers who had terrible experiences there. (All the "positive" reviews are planted by the owner and his buddy.) Yet, like an idiot, I thought, "well, they're nearby..." so I gave them a try. They are: 1. Incompetent: they know almost nothing about phone repair. 2. Dishonest 3. Personally abusive I more or less self-diagnosed the phone problem before I came in. Likely a mother board. I arrived on a Friday. The place was a shambles; they were tearing up the flooring themselves, and everything on the counters were in total disarray. No signs of any actual repair work ever being done there. "Leave it with us, give me $25, and we'll call you first thing Monday morning to tell you what's wrong. We guarantee we'll fix it for $99. If we can't, we'll give you your $25 back." Nobody called Monday. Or Tuesday. Or Wednesday. So I called Monday evening. "Um...what phone again? oh yeah, um, we, like tried to turn it on every day..." Vamping to gain time. "Um, we'll totally check it out today and call you tomorrow." Three weeks later nobody had called and I was forced to just buy another phone, so my girlfriend stopped by to pick it up and get the $25 back. They actually mocked her, because although she had the receipt and all the paperwork, she didn't remember the color of the back the phone. (It's not her phone and it was always covered by a case cover, but they are sexist a-holes.) Worse, they refused to give her my money back, and gave no reason, other than they want the money! One of the worst businesses I've ever encountered in New York or anywhere. Believe the real, negative reviews and not the phony "they did a great job" planted reviews. I can almost guaranty the guy will respond with an aggressive rebuttal on Yelp and a threat to sue me, as he has done with all the other TSS customers. Wait and see. If you value your phone, or your money, or your self-respect, DO NOT EVER WALK IN THE DOOR AT TSS.

Lionel was the most patient, kind and efficient person. We had literally just walked out of the…read moreApple Store because of their bad attitude and service and we came here - what a 360 experience!

Tried to go to this location multiple times during the day and no one was in the store during its…read moreopen hours. Definitely call first before going.

Big shout out to Isaac Srouko at the New Providence, New Jersey store. I upgraded my Iphone and he…read moremade the process so seamless. He was willing to take me at the end of the day, knowing he would be staying after hours to finish everything. Best experience I have had doing an upgrade! Marianne

AVOID AT ALL COSTS if you're looking for honest information and pricing…read more While the customer service was friendly, associates dole out misinformation in order to upcharge customers. I came in to activate a new iPhone purchased from Apple, and was charged the $40 activation fee, which was to be expected, along with $30 "for a new SIM card." I asked about this last point repeatedly, pointing out most people are able to activate from home, and got vague answers about my phone not having one and "apple shipping without SIM cards." This is patently false. Apple ships verizon phones with pre-installed verizon SIM cards, and my phone was absolutely a pre-designated verizon phone (to this point, my significant other's phone, ordered at the same time, was later activated from home without the need for a new SIM card). Upon reviewing my receipt, I now see that I've instead been simply charged a full $70 activation fee, despite the associates rundown of the costs (which were based on false information).

done in 30 minutes! $139.99 before tax for iphone 15 screen and then i got a screen protector added…read morethat they installed :)

My MacBook screen died. I visited the Apple store and they concluded that the screen needed to be…read morereplaced. I did not like the price Apple wanted to charge so I went on ChatGPT and it recommended Fix and Go because of its very high Yelp ratings. I went to this store and their price to replace the screen was about 30% less. Joseph was very pleasant and he said that the computer would be ready by 2PM the next day. In the early afternoon the next day, I received a text saying the laptop was ready. When I picked it up, I asked if he could replace by Iphone 12 battery for a little less than Apple would have charged me. He did it while i waited. Not only did he replace it, but he cleaned my phone case as well. Great customer service. I highly recommend this location.

Fixed my iPad quickly and competently. Very reasonable prices. Friendly and personable. Highly…read morerecommended.

Good prices.. perfect repair ..no issues whatsoever anybody…read moreposting negative stuff is just a jerk imho

Dont take your phone to get repaired at the 72nd street location. They selling fake products that…read morewill damage your phone. the employee very rule disrespectful and unprofessional.

I cannot thank Evie, Eugene, and Dean enough for the incredible service they gave me and my…read moredaughter. From the moment I walked in, they greeted me with kindness and immediately offered their help with my daughter's phone. What really impressed me was their patience and understanding. They allowed me to wait for my daughter to arrive--even though it ended up being almost three hours! During that time, they never rushed me, never made me feel like a burden, and instead treated me with so much respect and care. When my daughter finally arrived, after all that waiting, they greeted her with the same friendliness and professionalism they had shown me. They took the time to explain everything clearly to her, making sure she felt comfortable and understood the process. I could see how much they truly cared about helping, not just doing their job, and that made such a difference for us. It is rare these days to find a team that goes above and beyond like that. Their patience, kindness, and genuine care turned what could have been a stressful experience into something so positive. Evie, Eugene, and Dean are a wonderful team, and I am so grateful for the way they treated me and my daughter. Because of them, I left feeling not only helped but also valued as a customer. I would absolutely recommend them to anyone who needs assistance--you will be in the best hands!

Terrible service, constant phone calls harassing me. The clerk was very rude to me and…read morediscriminated against the customers.

So when you want to deal with the already masochist prospect of buying an overpriced phone…read more produced by Asian slave labor, you at least can get the happy ending of a employed and unoppressed American dealer setting the thing up for you without complications. That's what happend here. I actually looked at another review sight, and this one was the closest to the Bronx with a score near the 5 mark. I took the cab to venture down and was greeted by Kusum, who wore a easy smile that seemed to make the long Lyft ride worth it. I had purchased my phone outright from Samsung since Verizon didn't carry the 1tb version. She didn't believe me at first, then saw for herself that the 518gb version was the highest Verizon offers online. She promptly set up the sim card for me, realizing that the 5G card would be needed. I purchased a temporary case for the phone as well, since they didn't carry an Otter Box for the Samsung Ultra. Overall, I plan to make another trip here in two years when my Samsung "mysteriously" starts to come apart.

Do NOT use ubreakifix or the assurian insurance. It is all a total waste of time, money and they…read morewill ruin your equipment. I brought in a 2022 mackbook pro, never opened, having screen issues. 3 weeks later, tech called and said some one had stripped out internal screws (level 1 tech dudes did that) level 2 tech could not repair initially, replaced screen and batt, said was completed and fixed. Shipped home and would not operate for 3 mins without force shutdown and over heating. (Never happened before) Took to apple who stated screen improperly replaced and ruined mother board. Absolute night mare and ruined my $4000 macbook and cashed me out 1500z I despise ubreakifix and their lousy insurance. (James bell, 3/22/26.)

nice people, great work.When I'm in the depths of despair, they rescue. Today…read moreonce again those nice guys came through.

Terrible experience. after many years I am leaving AT+T primarily because of this store. Also,…read morebecause of the dreadful customer service when I tried calling to rectify the issue (a dozen calls - the last one being 85 minutes, with no action). AVOID, AVOID, AVOID. This is a terrible company that is deceitful and does not care about customers. The store's principle intent is to get your $ by any means necessary - honest or dishonest.

I ordered an iPhone online for in-store pickup in the morning and called a few hours later to check…read morein. I was told to wait for a confirmation email. The store closes at 8pm, so I called again around 5:30pm, gave my name and product, and after being placed on hold, was told that my order would process soon. I asked if I should just head over, and the rep told me to wait for the email. Immediately after hanging up, I received an alert that my order had been canceled due to "identity verification failure." I was never asked a single question, never sent a link to verify anything, and nothing was done on my end to confirm my identity. I called back to ask what happened, and the same rep said he didn't know. I asked to speak with a manager and was told they were busy and to call back at a specific time. When I did, I was told the manager had already left for the day. The fact that nobody looked at my order for almost 7 hours, and then canceled it without even attempting to verify anything, is ridiculous. The store still shows 1 phone left in stock, but if it really wasn't there (which is possible after that many hours), it should've been communicated instead of giving me the run-around. The lack of honesty and basic courtesy is really disappointing. On top of that, the nonchalant attitude from the employees made it even worse. It felt like they already knew they'd be off the hook soon and just wanted me to stop calling. I ended up having to call AT&T directly and order the phone over the phone, which took 1 hour--and I could've just done that from the beginning if someone had been upfront about what was happening. Overall, this was a complete waste of time. The customer service was bad, the communication was nonexistent, and the attitude over the phone made it feel like my business didn't matter.

Great store with really good help. Who leaves a phone store laughing? They will make deals--just…read moreask them!

Excellent store. Highly recommend. They are new in the area but super awesome service. Me and my…read morewife was very pleased.