What a great experience from the staff and manager at this T-mobile location!…read more I initially went to a few t-mobile stores close to home to return my old iPhone but they all had difficulty and were hesitant to help me. They told me to go to another location because their system was down, or that the person who does Sprint customers do not work at the location, etc. My husband and I had to return our phones and the manager, Fred was so helpful! He went above and beyond to help us return our old iPhones and also helped us set up our new phones under a T mobile SIM card. He was professional, courteous and patient. The other staff at the store was friendly and they all worked really well as a team. My husband had a few questions about the T-mobile TV plan and the assistant manager showed and explained to him the different types of plans available. I honestly had a great experience here at this location. Even if it is a commute for me to come to the UWS, it's the best customer service I've experienced at any sprint/t mobile store. Highly recommend Fred and the staff at this location !!!

So yesterday on 7/17/25 around 1pm my dad walked into this store location in west 77th street to…read moreask some question in regards of opening up a line. He was approached by a petite Asian representative who was EXTREMELY rude from the first engagement, very Dismissive, not friendly and Passive Aggressive. I use to lovely this location but that last experience made me rethink to ever come here. Please rehire new people that actually like there jobs and want to assist to provide good quality service. I can't seem understand how someone can be that extremely rude to an elderly man, especially when my dad walked 16 BLOCKS just to be assist in this specific store only to be treated like a piece of trash by this petite Asian representative. Unexceptable! Rude for no reason from the first engagement. I hope management at this location will read this and keep notes I was extremely disappointed being a loyal customer for 15 plus years.

these guys did a great job with my son's broken laptop screen They turned the job around in less…read morethan 24 hours since it was an urgent request at no additional cost. They took the time to explain their process very clearly and also guaranteed a 30 day money back if anything were to go wrong. I highly recommend them.

I needed a battery replaced on an old iPhone that I can still use to watch TV. They had the battery…read morein stock, didn't give me a song-and-dance about how Apple wouldn't let them work on it, did the replacement in two days, and charged a little less than I had expected. The store itself is a serene little box where two people sit quietly fixing gizmos until you come in with your problem. Then one of them talks to you and promises to resolve it. Highly recommended.

Great service Had my…read moreiPhone 13 Pro Max microphone/lightning port changed/repaired in a timely matter (about an hr); offered to order the oem part (for this repair) but I was more than ok using the aftermarket part for this repair. Informed me that previous repair guy forgot to place certain screws and was nice enough to place new screws without asking . Very good pricing Drove from Passaic county to this location and will do it again if my phone needs another repair (knock on wood).

I stopped by iFix CP to get my camera lens repaired, and I couldn't be more impressed. The…read moretechnician was friendly, professional, and immediately knew what needed to be done. What really blew me away was the speed--my lens was fixed in less than 10 minutes! The whole process was smooth, no upselling or unnecessary hassle, just straightforward service. The repair quality was excellent, and my camera is working perfectly again. If you're looking for quick, reliable, and efficient tech repair, iFix CP is the place to go. Highly recommend for anyone who values both their time and their gear!

TLDR: High Quality Service…read moreFast Turnaround (within the HOUR!!) No Games High Quality (non-OEM) Parts - you'd pay a TON more and wait a few days at the Apple Store to get this fixed. Flawless Repair, Great workmanship. The Backstory: Welp.. it finally happened.. after more than a decade of using several generations of iPhones, my current iPhone 15 Pro Max (ensconced in a usually VERY protective double-layered hard rubber case) managed to find its way to a hard tile floor quite energetically, causing the front screen to crack and spiderweb. Argh! All this after a zillion other falls, I suppose the stress finally caught up to that GorillaGlass. I searched high and low via Yelp, and Fix and Go NY seemed to always bubble up to the top of the list in terms of good feedback. So, I texted these guys, and they gave me a solid quote within 3 minutes of my initial inquiry. I asked a few more questions that they answered over the following hour, and before ya know it, I was on the subway over to their store to drop my phone off. While I was there, I also decided to have them replace the original battery with a new one, as my original just wanted to quickly drain. Lastly, for an extra ten bucks, they put on a protective glass screen over my new OLED screen. They expertly applied that protective screen with NO bubbles. Not easy for the mortal man! I was back up and running within the time window promised.. I had errands to run, so I came back about 2 hours later and my phone was all set for pickup. Zero delay. Courteous attentive honest service. Epilogue: I am pretty picky, but I did not notice any degradation in display quality whatsoever. Great workmanship on the repair. The new battery holds its charge way longer than my 2yo original battery. The only thing to be aware of is that the iPhone's hardware configuration status under Settings -Battery will gently report that you have non OEM parts in your iPhone. Not a big deal to me, except maybe at trade-in time, but what can ya do.. I need my phone! lol. All said, my iPhone now works better (longer lasting battery and scratch free display) than it did a week ago even before its nasty fall. PRO TIP: Be aware they do tack on an extra 3% surcharge to your quote if you are using a credit card, but I get that. No problem. PRO TIP 2: If you have an iPhone 17 Pro, they warn that you should get AppleCare if you still can, as the iPhone 17 screens are PRICEY and shatter easily compared to my "old" iPhone15 Pro Max.

Super attention on your needs. You feel like a person, not a…read morenumber. They go the extra mile to make you feel safe about the fix on your device. Not a mere flat quote, but a actual proposal.

Mikey was AMAZING. Truly best service I have ever gotten at a phone store, and genuinely good…read morecustomer service in general. He was helpful, thorough, patient, and advocated for me to get what I needed. Kevin was also lovely! 10/10 experience for sure - will go out of my way to come here over any other T-Mobile store.

I have Tmobile for almost 8 years now & I have insurance with my phone . My screen protector was…read morecracked & I went more than 3 stores ! No one had the dark one, I just went in to check if they actually have one. The guy was extremely helpful & went out of his way to find one for me. I was soo happy . Then I saw the cool NY section they had & wanted to take pictures. One person told me after taking pictures I can scan the QR code & my picture will show on their billboard . It was fun . I did wait for a while just to see it outside but I had other places to go . Thank you guys for always taking good care of your customers!

I recently decided to switch back to Metro because of their very affordable prices and the simple…read morefact that you're not tied to a contract. MetroPCS is the GOAT--I truly hope they never change their approach. They're a lifeline for people who can't afford to pay $125 just for mobile service, especially when MetroPCS offers both mobile and home internet for just $80--flat, no hidden fees. This particular location is small and usually has only one employee per shift, but that doesn't take away from the quality of service. They consistently deliver great customer care, and I 100% recommend them

From the owner: Switch today & enjoy America's largest 5G network.read more

Verizon is getting on my last nerve this past week. They wanted my daughter to renew her employee…read morediscount. My phone is in her name. In the end it appears the discount amounts to a dollar a month. Meanwhile I run into trouble Yelping this past weekend because I ALMOST ran out of data! I got a text and email. I'm glad I caught it because it's $20 if I go over my two gigs plus my carryover data. I barely had carryover data this past month. I typically don't go over but it's been beautiful weather. My friend is recommending I go with Mint Mobile. He pays a year in advance $36 per month and he has unlimited data. As a customer with Verizon for almost 20 years I need them to cut me some slack! I'm tired!

This place is literally the worst! Terrible customer service. They barely acknowledge you. And if…read moreyou have a business account- good luck getting someone to help you. You'll get the run around that only a "business manager" can help who's not there on weekends and then when you come back during the week like they tell you to- guess what, he's still not available and they tell you to come back next week. Literally worst customer service imaginable. Verizon- get your teams some customer service training! From a loyal Verizon customer for decades- the in-store experience is outrageous. And then they tell you it would be easier for you to do it yourself online. What's the point of having brick and mortar retail locations if you're going to tell customers to go online and do it themselves?!? Insane! Avoid this store. Take your business elsewhere. Would give it 0 stars if that was an option.

DO NOT GET YOUR PHONE REPAIRED HERE. I recently got my iPhone 7 screen fixed here thinking I got a…read moregreat deal for $80. 5 days later the screen cracked under my thumb. I went back the following day and the guy had the audacity to ask me "did you get your phone repaired here?" I understand that it was a long shot to get them to repair it for free, so I thought it was fair to be charged half. They still wanted to charge me the full price. After 2 days of back and forth(mostly because the person who repairs the phone has to be dialed up like a drug dealer to see if he's available), they charged me $60. After they repaired it they tried to blame the shoddy job on a issue with my battery. I recommend anyone with a crack screen to go elsewhere in the neighborhood that doesn't have such shady business practices.

Do NOT waste your time or money getting your passport pictures taken here! Due to a combination of…read morea low quality camera and a low quality printer the picture will not transfer properly causing a delay in your passport since you will need to send in a different set of pictures. When brought up to the owner he refused to issue a refund and instead insisted in retaking the pictures.... Even though a new set had already been purchased. Just go to staples, it's even cheaper!!

Very nice, helpful employees. I stopped in because I was having a bit of trouble with my pixel 6,…read moreand they were great. Very accommodating. Carina & Sequoia were very nice. Kudos to their customer service.

T-Mobile has some damn nerves. I've been without reliable T-Mobile service for over two hours, and…read moreit's been extremely frustrating. I couldn't make or receive calls, send texts, or use mobile data when I needed it most. Customer communication during the outage has been poor, and there hasn't been a clear explanation or estimated time for restoration. I rely on my phone every day, and this level of service disruption is unacceptable. I expect better reliability and better updates when outages happen. I'm very disappointed with my experience.