Last year our condo association contracted with Fision by Hotwire Communications. Figured I wait…read moreuntil they work out all the bugs before I made the switch, which recently I finally took the plunge. Personally for me, it has been a great experience, (outside of first agent not actually not finalizing the order), the following agent and installation were great. Professional, knowledgeable friendly and courteous. The technician, Dwayne who did the installation was awesome. I had a list of questions for him when he arrived about the installation itself, wiring, service expectations, etc. and he answered all without a beat before getting started. Compared to Verizon Home5G erratic and slow internet speeds, their 100% Fiber is legit and great. The speed test before and after tells the story; Verizon Home5G 23.7 Mbps downloads / 17.2 Mbps uploads (forget what they advertise) to Fision by Hotwire 319 Mbps downloads / 375.5 Mbps uploads, really no comparison. So far, the internet service is stable and fast. Along with the rates, I should've switched sooner.

Used Hotwire's internet for a year through my building's free package. Internet was solid, quick…read moreinstall (about a week), few interruptions, worked fine for remote work. Can't speak to cable, barely used it. The problem came when I moved out and needed to return equipment. I contacted them by phone, chat, and email at least five times asking for a return label. Every time I was told it would arrive in 2 to 24 hours. It never did. Then I got charged $650 on my card for "unreturned equipment," with zero warning beforehand. When I complained, support just pasted a label into the chat, the same one I'd been begging for, sitting in their system the whole time. I'm returning the equipment now, but they're holding the charge until they get it back. No notice, no chance to fix it before they took my money. Feels like a way to squeeze extra fees out of customers who never even upgraded from the free package.

I'm not one to complain but we lost internet early on a. Sunday morning . Had to speak with Clair…read moreAI and could not get a tech before Tuesday . After several attempts and actually got to speak with a real person on Monday morning who was going to elevate the situation and have someone call me . At 12:15 tried again after not receiving a call back in up dated appointment . Then had a dispute with Claire Ai agin after arguing with her . It was then I finally spoke with an Agent who was empathetic and outstanding getting a tech support today . His name is Croswell who went above and beyond to correct a bad situation. He immediately said that this problem should have been same day service and was able to reach out and sent Anthony who spent an hour dealing with wiring and router . Blue Stream is fortunate to have these exceptional responsible and caring team members. Making lemonade from lemons

Always informative when Todd or Derek speak. Community only , not individual contracts.read more

5 Stars for great service in a pinch by Jamie…read more We went to Verizon the 23rd of December imagining it would be an absolute nightmare. We had a few tasks and thought they'd rush us out. Jamie couldn't have been more friendly and attentive. She stuck with us through calls to the 800 number to set something up that she couldn't. I really appreciated her demeanor and willingness to help and take the problems through to their resolutions. Otherwise, the space is clean. I'd recommend going to this location if you ever need to get phone things sorted for yourself or a loved one. Jamie stuck with us the whole time and really eased our typical concern that we're probably going to be that love-struck

They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Unfortunately, my experience at this AT&T store was extremely frustrating. I purchased cell phones…read morebased on information given by the sales representative, only to later find out that much of it was incorrect. On top of that, his attitude and lack of customer service made the situation worse. Someone representing AT&T should be knowledgeable, patient, and professional--this was not the case here.

worst experience lack of respect no attention at all , waiting for an hour nobody pay attentionread more

Just stopped in for a new voice remote for my Xfinity tv box and received such quick service. I was…read moreout of the store within minutes. It was very easy and non stressful. I was given a new remote with no questions asked. The front counter staff was quick and attentive. The store is set up really professional with electronics. It's located in the Promenade plaza located in Coconut Creek. I

Can I give 0 stars. I am so tired to talking to a BOT. I WANT TO SPEAK TO A REAL PERSON. Xfinity is…read morehorrible.

I love the staff here at TMOBILE. Knowledgeable and extremely helpful. Had to trade in my old…read morephone after downloading all the information on it. I had previously purchased the otter phone cover and a screen protector. Finally got the transfer completed and had the team help with placing the screen protector on today. The store is modern, clean and was in and out in no time. They deserve a five star rating from me! Thanks TMOBILE for the great staff!

Worst experience I have ever had at a phone store. Location State Rd. 7, Coconut Creek Plaza. I…read morewas 100% lied to about how much the bill would be. I tried calling customer service and got the typical answer of "well im sorry they gave you the wrong information (the person in the store). However, this is the correct information". I called back later with further questions and was oddly enough told the same thing about the person I had spoken to on the phone. They had the nerve to send me a survey. At the end of the survey, it says "do you want a call back"....guess who doesnt call people back...that wonderful customer service desk (**cough cough**) from T-Mobile. I would not recommend this company or this location in particular to anyone. Horrible, horrible place to have to deal with.

The team at South Florida VoIP does a great job. They get things done quick and have such great…read moreenergy. We have been their clients for 4 years now and look forward to working with them for many more. Marty is our go to guy for everything from our phones, efax and constant contact! We have over 2.5k email club members and all of the ideas that Marty has share with us have helped us get more leads! Keep up the good work South Florida VoIP

Not only was Marty and his company the most responsive professional I have ever seen, but within…read morethree hours of my phone call Marty was at my office fixing my telephone issues and solving various problems with our service provider. No matter what business you have I would recommend calling South Florida VOIP for any telecommunications issues or services, and I know I have found the company now I'll be using permanently. Thank you Marty!

Corrected: Needed an emergency replacement phone on a Sunday evening as my daughter's iPhone got…read moredropped on the street and smashed by car. I was a little worried of not been served as we arrived to the store closer to closing time. But, Joseph not only patiently assisted us, but was kind, polite, professional and caring enough to provide us a great customer service without rushing us and resolved our concerns. He took the time to guide us through the whole process and made sure we left not only with my daughter's new Iphone, but with an additional Iphone for my younger daughter which we got for a great deal. I greatly recommend Joseph, he is nice and caring and most importantly, he listens. He is a tremendous asset to the store, company and community. I will definitely come back to the store for future purchase if needed.

Terrible phone etiquette! Try asking a question about my account. I was brushed off like I was…read moreannoying.

Sling acknowledges technical problems but refuses credits…read moreSling is the worst customer service and technology. They have admitted that they have a technical problem that needs to be solved and "are working on it". However, they refuse to stand behind their customer experience. I was and am unable to enjoy sports that I paid for because of their own technical difficulties but sling refuses a partial refund or credit. For $5 credit they could have had a supportive consumer and avoided this, but I tell everyone I know about this. Do not buy anything from them if you expect basic capabilities and or customer service of any kind.

When attempting to go to the office at 2700 St Rt 7(441) in Hollywood, there is a U-haul storage…read morefacility at that location. Calling the number posted gets a 3rd party "customer service" person who will hang up on you if you ask any question that is not I their script. This happened 3 times and no one knows where the Hollywood location is or can connect you to that location. They can't even tell if the location is open or not. Some customer service!!! Makes one wonder if they really are an Internet provider if they don't even have an office to go to to review plans etc.

Ramon is reliable and responsive. Every time I have an IT issue, he always solves the problem…read morehassle free. We have a large business and I trust him and his colleagues to always do a great job. I would highly recommend their services.

Great work completed by BroadMAX Networks installing our security cameras and internet network!…read moreQuality, great service, very professional. I love BroadMAX...