Mobile and Internet, who are the experts when it comes to Verizon every time I go to someone that…read morecalls herself an expert there were no answers to any of my questions I had issues right from the start because I was moving from one network to the other, thinking, it was a better network to move to wife from the beginning they were one there was an issue because I had the Internet service up on a different telephone number that I already had on the telephone number and then when it changed, no one gave me the right answers on how to change it and then it was set up on two different email addresses my Mobile and my Internet, so I got no real answers at any point at this time now they're sending me threatening letters in the mail demanding me to return the equipment. How wrong is when I don't even have a car and nothing was ever set up right from the start. It was only a bunch of hell right from the start. I had too many problems with you people unsatisfied 100% who are the real experts when it cost to be an expert 100% nobody nobody really has the answers.

Today was the second day in a few months I've had a solicitor come by trying to get me to sign up…read morefor Fios. I have two clearly posted No Soliciting signs that were ignored even after I pointed them out. My dogs do not appreciate some stranger opening the screen door to knock and then just standing there. Even if I wanted to sign up for Fios this behavior would easily change my mind.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

I have been a loyal (and patient) RCN customer for 13+ years for cable and internet. My bill is…read morewell over $200/month for basic cable and 300mbs internet which is completely ridiculous. I have until now overlooked the increasing random fees and surcharges and their suggestions to call back repeatedly to try to negotiate a better price. What I cannot overlook is the horrible internet speeds we get. I call and complain to an Rcn representative almost on a daily basis. Every time I call and I run a speed test all of the sudden I'm getting crazy high speed internet. Then a few hours later I'm lucky if I get 5mbps connection. Attached are some examples. I have much more documentation of this phenomenon where one wonders if they're running a "rob Peter to pay Paul" scheme and don't actually have infrastructure to support all their customers. I am so frustrated and unless performance magically improves I will be actively looking to switch to another provider. If anyone has suggestions please message me.

stay away from these THIEVES the reception was terrible I cancelled within a the month of getting…read moreservice I cancelled ,now I get a $215 bill my advice stay away from this company

Well, I was very vulnerable at the time. Everything in my life was going wrong. I mean everything…read moredown to the last minute my friend was an automobile accident demolishing a brand new car, which is only months old and things for failing in my life 100% and I was very vulnerable. We were taking an Uber and left everywhere And I noticed my phone I needed to updated and I need to change a few things about my life so I went to T-Mobile looking for the iPhone 17 Pro Max and I walked in and met a lady named Thayala L t-Mobile expert Senior story you know anything about being a expert at all he took the phone I was using the second number which made it unusable. I could do with it when I found out was use it to text and when I went to call anyone it did not go through in the T-Mobile message came on my phone at the most vulnerable time in my life thank you so much T-Mobile 100%

Mike was VERRRRY helpful and patient with us through the whole process. Because of the merge…read more(T-Mobile and sprint) things were more complicated however he and all the staffs (unfortunately didn't get all the names) helped to get everything up and running. This is definitely our go to best T-Mobile/sprint store for any issues!

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience…read moreso far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum.

--- Review of…read moreT‑Mobile, Framingham, MA I came in during a moment of crisis, when everything was on the line and I needed real answers. Instead, I was met by someone who called herself an "expert." What she actually did was change one thing on my brand‑new iPhone 17 Pro that completely broke the phone. Every call failed, every text reminded me of the mistake, and not one piece of information I was given worked out in a satisfactory way. This was not expertise -- it was backwards advice at 100%. In a time when I needed clarity, I got confusion. In a time when I needed solutions, I got failure. The only thing that worked was returning the phone and walking away. Thank you, T‑Mobile, for showing me exactly how not to treat a customer. ---

I came to this T-Mobile store to trade in my old phones after customer service specifically told me…read moreI could do it here. When I arrived, I was told they don't accept trade-ins in store. I even explained that customer service gave me this exact address, but they said I was misinformed. The funny thing is, the T-Mobile store at the Natick Mall had no issue taking trade-ins. If this is a problem between customer service and store policy, that's something T-Mobile needs to fix -- not something customers should be inconvenienced by. I came all the way here for nothing. Definitely not returning to this store for any T-Mobile services. I was planning to add another line, but I'll be taking my business somewhere more helpful and customer-friendly.

Went to have glass replacement screen protectors on two new iPhones. Danny was quick and the…read moreinstallation was perfect. We have used ZAGG in Natick before for older phones and will in the future.

I've had a Zagg shield on every iPhone, iPad and iPad mini that I've owned, and I've owned every…read morepretty much every single model that's been released. Zagg has been great at protecting my devices as well as honoring their warranty. Today, after Apple refused to replace the cracked screen on my 10 y/o's iPhone 6+, I stopped by the Zagg kiosk to have the cracked glass shields on my 11 y/o's iPhone 6s+ and my 7+ replaced. I noticed a sign that said they also replaced cracked screens so I asked about the service. The technician explained that if he replaced the screen Apple would not look at the phone. I indicated that was fine since they refused to replace the screen anyways. He said it would take about 20 minutes. We returned after 30 minutes to a fixed screen and a very excited and happy 10 y/o.