I had a serious account security incident with Spectrum Business, and the way it was handled was…read moreextremely disappointing. My account experienced unauthorized changes including call forwarding and voicemail alterations, yet there was no clear explanation of how the breach occurred, how long access existed, or what information may have been exposed. What's most concerning is the lack of transparency and urgency. Instead of working collaboratively to investigate and contain the issue, Spectrum ultimately closed the case claiming no fault, while refusing to provide critical records (such as call logs) unless requested through legal channels. These are records that should be readily accessible to the account holder--especially during a security incident. This created unnecessary business disruption and forced me to take independent action, including filing reports with law enforcement and regulatory agencies. For a business service provider, this level of support during a potential breach is unacceptable. I would strongly caution other businesses to evaluate whether this level of risk and response aligns with their needs.

I literally created a Yelp account to leave a review for this spectrum location. After raising our…read moreprice intermittently with no warning year after year, sometimes on a random month, it would just raise our price. I called multiple times asking why our price was so high and they never gave us an answer. They just said it was the lowest price they could offer. Finally, I had enough we switched to verizon and when I called to cancel, they said that that we were paying way more than we needed to and they could give us a lower price. I have never been so furious. Then we tried to give them back their equipment and they had us wait 45 minutes just to sign a receipt. 45 minutes!! It was absolutely insane. Just to give their equipment back!!! I will never step foot in this place again.

I would recommend that folks go out of their way to avoid Spectrum. I was with Spectrum for an…read moreincredibly long time and when I decided to cancel my 600Mbs service for $105/month, they said they have a new program that has a 1000Mbs service for $50/month. How long was I paying more than twice as much as I needed to and why didn't they look out for their loyal customer? Forget it. A deceitful company at best.

my internet sucks and it keeps going out. I am tired of this and hope for you guys to step it up.read more

I was a long time ATT user. I had a job changed which required me to return the phone number of…read moreyears of use and stored on many contact lists. Two family members were already using US Cellular as there cellular service. At the time US Cell was offering a great family package so I took the leap of faith and joined the US Cellular family. I did have concerns at first. My new job takes me from Maine to DC. I had fears that service would not be up to snuff. I have to say I have no service issues up and down the Northeast corridor. I chose the 300 Gallery Blvd. Scarborough Maine store to set up my account. I asked for an easy to remember number with as many repeating numerals as possible. The REP put in some extra time and got me a great number. I have had several other situations that I thought would be an issue, I walked in the shop and what I thought was going to be a problem, only turned out to be a minor inconvenience. The customer service I have received at this store has been great. They have fixed my issues quickly and fairly. I am impressed with this company and certainly can recommend to anyone looking into cellular service. Call outs to Tyler and Nathan for being so helpful.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I have had Pioneer Telephone for 11 years. Great service &…read moreexcellent customer service. I love ebill and autopay!

I would give zero stars if possible. I ended my Pioneer service in May 2025 and now in June 2026…read moreI'm getting new bills out of nowhere from Clear Live which I never signed up for. Their customer service is terrible and cannot admit they made a mistake even with my documentation. Avoid this company.

Yes we waited for about 10 mins store was busy ! Got Frankie he was great and the manager team of…read moreJeremy and Matt were great!! Thanks Gentlemen Great job

Made an appointment. Got forgotten about. Got a sales pitch for something I wasn't there for then a…read moresnarky attitude for saying I just wanted to purchase what I came for and leave.

I made 2 visits to this store within a week to get an unlocked phone set up. Both times the manager…read morehelped me. He took care of the job perfectly! Would definitely go back when necessary.

Horrible service guy today! He clearly couldn't care less about customer service…read more Would rather drive to South Portland then deal with him again!