Horrible service! Generally it takes about a day for anyone to get back to you. His reply is he is…read moresuper busy being that he is the only one operating this system! No customer service for One Man Band! When you reach out to reduce your bill for lines unused owner gets mad! Apparently he likes to bill for services you don't use. Makes sense since this is a one-man show! But highly recommend not using the service

Will, one of the owners, was extremely helpful in answering all of my questions and setting up my…read moreoffice network. I would highly recommend them!

From the owner: Here at Digital Tsunami, LLC we are riding the wave of technology to keep your business on the…read moreleading edge of technology. We offer professional IT consulting and a large range of network and computer services. We work directly with your business to make sure you are getting the applications, database management, network administration, and project management your business deserves. We are available 24 hours a day, seven days a week. Therefore, your business will never be without the tech support it needs. We offer an array of Service Agreements, so there is one that will fit your business's needs and budget. These agreements range from an hourly service charge to a flat fee.

There is a woman that works there who woke up on the wrong side of the bed!! Not putting her name…read morebut I'm sure her manager knows who she is! Maybe she didn't have her extra soy triple shot venti Starbucks coffee this morning. Her customer service was terrible for someone that works at a simple job that only requires customer service! A smart manager would let her go and find a replacement. And if somehow she is the manager of this store.....it's doomed.

Service was very, remarkably slow which should have been a warning to stay away. We changed to…read moretheir service anyway. The girl told us we had to use a different credit card than they first we gave her but accepted the second, telling us we'd get a discount for paying by card. We found out later that it has to go on the debit card. I don't trust anything on the debit card. We tried the internet package she said we could have as a trial only to find when we went to return it that they couldn't accept it because whatever internet they use to mark it returned wasn't working. Now we have to do some sort of mailing. If they can't keep services up and running for themselves, how can they do it for customers? I'm going back to ATT. I wasn't thrilled, but it wasn't this bad.

We remodeled our entire house - down to the studs. I reached out to The Experts ((Rob)…read more We installed a whole home SONOS system 1). They do excellent work 2) The are professional 3) They give you and honest and accurate quotation 4) They follow up 5) They make everything "right" Highly recommend The Experts!

I have never written a review before, but I have to warn other homeowners who hope to hire an…read morehonest, capable company. Do NOT use this company. They do NOT know what they are doing. Every item of work we requested of them had to be redone by a new company, doubling the price. They claim to have done days worth of " diligence ", billed us astronomical amounts (that were not agreed to in advance) and, finally, said they cannot do the job. Now I have to pay double for what should have been an easy task. Use any other company, but don't fall trap to this company's dealings.

This company deliberately fools people into thinking they are dealing with Global Tel Link, whose…read moreactual website for some reason is connectnetwork.com - this is confusing as multiple other companies have websites that are closer to the legitimate companies name ie websites that contain global tel or GTL - these are not the companies that facilitate custody phone calls, however. I am a teacher in a county jail, and yesterday I set up a system so my students would be able to call my google number collect. Normally, my students don't call my phone, but during COVID-19 I am unable to meet with them in person, so other methods of communication must be available. But I am new to the process of setting up my phone and adding money for calls from custody. Well, I signed up for Global Tel, thinking it was Global Tel Link, as it is the first result in my search for Global Tel Link, and the name is "Global Tel". So I'm charged $50 and receive and email that gives me a new number that will redirect to my google number, and told to have inmates call that jail number, which still needs to be registered with Global Tel Link. Out of confusion, I call the jail facility, then I call the company (Global Tel... still not Global Tel Link) it takes forever, and after speaking with them, I still am not understanding that Global Tel is not Global Tel Link. I wind up redirected to Global Tel Link's phone number, and while on hold with Global Tel Link (the real company) I finally realize that I had paid for a service I did not want to deliberately sign up for. Once I finally figured it out, Global Tel was closed. So I called back the next day and was told I would get a refund minus a $15 fee, as per their terms and service. OK, this is a deliberate way to fool people who are trying to get in touch with friends, family and loved ones who are incarcerated. The $15 fee is annoying to me, and I am frustrated I did not notice I was fooled so the fee is frustrating. But for some folks, $15 is more than an annoyance, and money that people might waste on something other than connecting with their loved ones, which is already expensive. I see people reviewing Global Tel on Global Tel Link's Yelp page (the company who actually services custody calls) - that is how confusing this whole set up is!!! This is dishonest and intentionally misleading, in a system that is confusing and inaccessible to families in the first place.

I think Global Tel deliberately has the almost exact name as Global Tel Link, which is an existing…read moreservice, that has been reliable and honest in the past, and I must have gotten confused and somehow created an account with them when I thought I was adding money to my existing account. They charged me for an amount I had no idea what until I saw my bank statement. Then, they would not answer the phone, and when they finally did after 2 days, informed me I would be charged a third of what I didn't know I was paying to begin with to cancel. Their recording says you can cancel online, but after hours, I found no way to cancel. I am very unhappy with my interactions with this company, and hope no one else is deceived like I was. I also hope they will be held accountable for their deceptive practices.

After going to the 21st. St store and getting a rude not willing to even listen to my problem "We…read moredon't do that go to the computer repair shop in the plaza, they can help you" I Asked the short brunette princess how much I owed on my last phone purchase she said she can't look it up. I had to go online to check the balance. I decided to go to the other store at 6320 20th. St. Was greeted by trainee Sean & he said Ali would be with me in a minute. Ali listened to my problem & immediately found the issue & corrected it to my delight, she also looked up my balance! AMAZING customer service!! DONT waste your time at the 21st. St. store this was the second or third time I had a bad experience with this associate..

Carmen was helpful and friendly. We switched from Verizon to TMobile, which was a detailed process…read more She absolutely knew what she was doing and got us switched over and our two new phones up and running!