We had been having issues with our bill for over 6 months. Many phone calls and online chats…read morelater, we were still paying for a phone we weren't using as well as a watch that we had returned. We decided to go into the store to speak in person and were helped by Kacey Marcellus. He was kind, patient and understanding. He got on the phone with a specialist and after some back and forth he got us our refunds. We we're so grateful for his help.

Another amazing visit at Verizon. The guys were professional, polite, friendly and was eager to…read morehelp solve my problem! Thanks to the Vero Verizon team!

I have been going to this Cricket in Vero Beach for approximately 10 years and have nothing but…read moregood things to say about them. They have always been knowledgeable, helpful and kind. We are a family of four and I love that Cricket's family plan is the best rate for us that I've found anywhere! I like that you can buy an unlocked phone (that you purchased anywhere) or buy one from them. Of course, new customers get a heck of a deal on a new phone, so if you're looking for a new carrier, check them out.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Vero Beach store today.

Very professional and very knowledgeable Took care of us…read moreright away and solved our problem would definitely go back

FOUR times now a tech has been a no-show. If this is how they treat potential new customers, I…read morecan't imagine how they treat existing ones.

I've visited this location few times in the past year or so and every time I've dropped in for a…read morephone question or a bill payment, the staff has been more than helpful in attending to my needs even though I wasn't buying anything, I'll definitely take my business there whenever I am ready for my TV & Internet service once my contract is over with my existing provider.

The Worst Customer Service & Deceptive Sales Practices…read more In the middle of March 2022 I went into the AT&T store on SR60 to check out getting a new phone and new internet service. I was thinking that a bundle deal would possibly save me some money. I had a Samsung phone and did not want to be tied into a contract. I was very clear about this. My salesman David went to what I assumed was a manager, his name was Dana, to get advice on how to handle my request. Dana informed him that I could get $800 credit for my Samsung phone towards the new flip phone. I did not want to even pay $200 for a new phone and David went back to Dana. He asked me if I had AAA or AARP and I said I had both. He then come back to me and said I could get an additional $150 discount and the phone would only cost me $50 I would not be on a contract I could cancel anytime. This seemed to be a fantastic opportunity so I agreed. After my 1st billing cycle I came to find out that they took my phone and didn't give me an $800 credit. They gave me what will total and $800 credit after $30 a month for almost 3 years. This was never discussed with me at the time I was making a decision. This to me was a bait and switch. Very deceptive.Within the 1st 60 days the phone developed a white line on the screen.. I assume since I'm paying $17 a month for insurance on a phone that should be under warranty this would not be a problem. I went in to AT&T and saw my salesman David. David was very pleasant with me and tried to help me but again he went back to what I thought was a manager Dana for advice. Initially it was supposed to be covered under warranty and they would give me a new phone. Dana decided that the screen was cracked even though there's no crack on the screen itself he said it's not gonna be warranted because there's a crack behind the screen. I have no idea how it came to that conclusion but I'm not a cell phone expert.. He gave me a telephone number of the warranty place that I've been paying for and told me to call them. I sat down at the AT&T store and called from there. I found out that my deductible was $275 on a phone that was less than 60 days old. That was unacceptable. I went to Dana to remind him that the phone was sold to me never explained to me that I would have to pay for it for 3 years... it's a defective product and I was not gonna pay $275 additional.He was rude and told me that I had to pay the $275 there was nothing he could do about it. I. I then contacted AT&T who who were very helpful on the phone spent a long time with me to diagnose the phone and realize that it was under warranty but I would have to send the phone back to Samsung. Samsung would repair the phone but it would take 5 to 7 business days, and I would be without a phone for that amount of time. They told me the only one that could help me with the replacement phone would be the Carrier but the phone was under warranty. I went back when I found out Samsung did warranty the phone and spoke with Dana about getting a replacement. I have never been addressed in such a rude way. He was raising his voice asking me " what do you want me to do" .... I'm not a Cellphone representative, how would I know what to do? I'm presenting a problem and asking for a solution. Dana is definitely not management material, I say that because of the way he handled the situation. He raised his voice and was rude. When I told him that he was not acting like a manager, he was being confrontational and not trying to find a solution. At that point inform me he was not a manager. That was not hard to believe, since he was treating a customer in such a rude way. Other customers walked out of the store because of the way he was addressing me. I can't get anyone to take responsibility. I am the one that's going to have to purchase another phone so I am not without communications for 7 days. I'm a realtor and a recruiter, I cannot be without communication for a week. I wish I hadn't taken this ridiculou's & defective phone. I wish I was dealing with a company that stood behind their products. I wish I went into a store that had honest sales people. This location only cares about new customers coming in, they only want you buy the phone and go away, your on your own.. Beware. Go somewhere else.

The price for basically unlimited data use and the breadth and depth of internet and Wi-Fi serviceread more

had to do a phone exchange. Trevon wouldn't listen to me or even look at the order number I had oir…read morethe confirmation email, just said "we cant take your phone" Wouldnt tell me why. when I asked "ok then, whats my next step?" he rolled his eyes and said "I dont know" and walked away from me. What?!? Don't you work here? What kind of service is that? Trevon didnt want to help us because we weren't there to buy anything. Didnt offer to give us a customer service numb er to call..nothing just Kick rocks. Almost did just that..to Verizon!

I went to the store as it was close and the sales person was very nice! He assured me he would be…read moreavailable when my phone arrived to set it up and add the glass screen I also purchased. So, today it arrived early...HOORAY APPLE! However, now that they have their money can't call the store to set up a time and dealing with all these apps trying to set up a time and, of course, that is not working either! SO, valuable lesson. Next time, I go to BEST BUY as they actually have REAL customer service and they make it easy on the customer vs just take their money and then NEXT! I was also going to purchase the ear pods, and I will from BEST BUY where customer service REALLY matters!

AT&T Does Not Value Its Loyal Customers…read more I am extremely disappointed with AT&T and the way they treat their loyal customers. After supporting this company and trusting them to provide reliable service, I am frustrated by the lack of accountability, customer appreciation, and professionalism. What makes this experience even worse is being blamed as the customer for mistakes that AT&T should be taking responsibility for. Instead of acknowledging their errors, correcting the problem, and making things right, the burden is placed on the customer to deal with the consequences. That is unacceptable. A company should value the people who consistently pay their bills and remain loyal to its services. Unfortunately, my experience has left me feeling as though customer loyalty means absolutely nothing to AT&T. When something goes wrong, customers should not have to fight to be heard, repeatedly explain themselves, or take responsibility for mistakes they did not make. AT&T needs to do better. Take accountability, train representatives to resolve issues professionally, and stop treating loyal customers as if they are the problem. Customer service should be about finding solutions, not shifting blame. Loyalty should mean something, and customers deserve honesty, respect, and accountability--not excuses. After this experience, AT&T has given me serious reasons to reconsider whether they deserve my continued business.