These folks are the real deal! Knowledgeable, friendly, kind. They have serviced my iPhone and my…read moreiPad fast and at a reasonable price. Lucky to have them nearby.

Excellent help by a very nice guy. Highly recommend this business for professionalism and great…read moreservice.

Great friendly non pressure sales staff. I was greeted with smiles and accommodated, given my past…read moreexperiences with phone companies, this was refreshing. They have a decent selection but as I wanted a special color I had to have the phone shipped. I took advantage of the latest phone deal and Chad to ask time and again to confirm how low the price would be (w/o tax). I will consider them my local AT&T resource when I don't feel like waiting on hold for help.

Today I visited the AT&T store on 4347 Hugh Howell Road Tucker, GA…read more I received EXCELLENT Customer Service from Patrick and Jordan. I explained that I was having issues with my phone and they both resolved my problems. Patrick and Jordan were both very knowledgeable and my phone was repaired in less than 30 minutes. I'd definitely recommend this location in Tucker, GA. I was very satisfied and please with my Customer Service. It was the knowledge and professionalism from Patrick and Jordan for me. Thanks guys. Much appreciated.

I was in a pinch. My phone died with my money all on Apple Pay. In order to buy another charger I…read moreneeded to charge my phone. I went into the store and simply explained this to them. They didn't ask if I was a Verizon Customer, which I am, they didn't decline in any way. They allowed me to charge my phone and I was able to buy the charger that I needed it. Kind, generous people working in this store. Does a review really matter? No but I did one so they know how grateful I am.

The customer service at this location sucks! I called to inquire about a new belt clip for my…read moreiPhone only to be told they do not stock this item. After my phone call I went to this location only to find several in stock! Basically the person I spoke with lied to me and was too lazy to go look to see if they had what I needed. This is not the first time I've had a similar issue with this particular store. The people they hire are just plain LAZY!

Installed bands on Smart Watch at no charge. Staff member was very nice and helpful. Folks need to…read morevisit and come to appreciate what I experienced.

Ew. I should have taken the 1-star review seriously . I just wanted a silver wedding band resized…read more(made bigger). The guy said he couldn't do it without adding silver, and that it was better to replace it. They tried selling me a bunch of very cheap looking stainless steel and hollow silver wedding bands. When I said I didn't want them, they said they could make the ring bigger, but it would cost $80 - the entire cost of the ring. So I left, went to a small jewelry stand I happened to come across in Northlake mall, and the man there re-sized it perfectly for $30 and was professional and straightforward. I definitely wouldn't go to Flawless Jewelry & Phone Repair unless you know exactly what you need done and how much it should cost, and don't mind dealing with sliminess.

Fast and friendly, knowledgeable and reasonable cost. Computer tech, Aman, was terrific!read more

I had my first and worst experience with this store on 4/22/25 at the Lawrenceville Hwy location in…read moreGA. I brought in my fully functioning iPhone SE 2nd Gen with just a cracked screen. I was quoted about $110 for the repair and told everything would be fine unless I did high-quality photography. Their website even promises peace of mind and says devices are returned "back to normal." When I picked up my phone, I saw the speaker plug at the top was missing--something that was 100% there when I dropped it off. I mentioned it, and the girl at the help desk claimed it wasn't there. Being lied to like that was infuriating. The new screen also had a strong orange tint. I was told this was likely due to a low-quality screen--not Apple-certified. I was never told there were different screen types or options to choose from. I asked for the manager, Eddie. He claimed the missing plug wasn't important. That's false--it helps with waterproofing. I regularly shower with my phone, and without that plug, water and soap could ruin it. If I hadn't noticed, my phone could've been destroyed. The store claims to catch issues other places miss, but they didn't even acknowledge losing a part. Eddie offered to replace the plug and swap in another aftermarket screen, but not a real Apple one. If the orange tint remained, I'd have to pay another $100 for a genuine screen. I would've just bought a new phone if I knew that. I contacted corporate, but the owner refused to do anything. An employee even submitted a photo of my phone (after they lost the plug) claiming it was already missing! The entire experience felt shady. The cashier repeatedly asked for my passcode, which I refused to give. I even saw them ask for other customers' iCloud passwords out loud--total security risk. They gave me a screen protector that didn't fit my model and acted like that made up for everything. This was hands down the most unprofessional, frustrating service I've ever had. Do yourself a favor and go to a genuine Apple or Samsung store to get a device fixed and you will pay a little more, but you will have assurance and peace of mind that you will not be cheated and it will be fixed properly.

I gave them my iPad 11/26/23 They had my iPad for a month…read moreand couldn't fix it . It was a simple issue that could have been fixed in hours. Everytime I asked for my iPad they said they didn't put it back together yet. When I finally recived my iPad today . Which is over a month later they couldn't fix it . And my iPad is in worst condition. I do not recommend this business.

I had spilled water on my laptop, took it in for repair. Shehzad promptly diagnosed the issue on my…read moreMacBook Pro, replaced the battery with a high quality OEM Apple replacement battery and had my laptop up and running like new in no time. When you want the best, come to the best! 5 Star service and best cell phone repair shop in the area.

Thee new manager is cold lmao she told me it was my issue that i was charged 30 extra on my bill…read morefor changing my plan bc she doesn't issue bill credits. Girlah the change was only active for less than 20 mins why should i have to pay an additional 30$ ? Let's be fr and the sales rep failed to mention the additional charge. What a joke ! I'll never return to this location

Ron King I have had the worst experience with a new phone…read morethat I have only had for a month. I don't know who to blame because I got the phone at this TMobile store and it is on the TMobile network but they say it's a Sprint problem because the original account is a Sprint account. But then Sprint says that it is a Samsung problem because the phone is an android. All of this for a brand new phone that doesn't/hasn't received calls. After spending all afternoon on the phone with "tech support" and then running all over Atlanta trying to find a store with a technician all for them to say ship the phone into Samsung. I honestly don't expect to ever see the phone again. It all feels like I've been scammed out of money and time at this point.

I got the best customer service from Brandom. 4363 Lawrenceville Hwy. He took care of me from…read morebeginning to end. Explained everything about the phone.

I added my spouse as a second line to my 20+ year account…read more Unfortunately it was a nightmare. We purchased the new iPhone 11 from Apple and then contacted the Tmobile call center to complete the additional line. When contacting the call center we never were able to reach a person due to 1+ hour wait times -all seven calls required us to choose the callback option and we did typically receive a callback within 45 minutes. The call center agents eventually connected the service however it never functioned correctly due to my grandfathered plan which is not offered anymore. Because the call center could never fully resolve the connection issues we drove to the Tmobile store on Lavista road. Ricardo the store manager was incredible and contacted technical support and spent 55 minutes working on the phone and technology issues. His persistence paid off and we finally have functional phones. He was super polite and helpful!! Thank you Ricardo and Tmobile!!

Justice helped me with my iPhone screen repair which only took about 45 minutes. I would highly…read morerecommend this location for your needs :)

Sordan was extremely helpful with advising me how to economically get my phone repaired. He even…read morespoke with the AT&T customer service folks on my behalf. Thank you! This was my 2nd visit to you over the past year, and I continue to be impressed.