Great friendly non pressure sales staff. I was greeted with smiles and accommodated, given my past experiences with phone companies, this was refreshing. They have a decent selection but as I wanted a special color I had to have the phone shipped. I took advantage of the latest phone deal and Chad to ask time and again to confirm how low the price would be (w/o tax). I will consider them my local AT&T resource when I don't feel like waiting on hold for help. read more

Today I visited the AT&T store on 4347 Hugh Howell Road Tucker, GA I received EXCELLENT Customer Service from Patrick and Jordan. I explained that I was having issues with my phone and they both resolved my problems. Patrick and Jordan were both very knowledgeable and my phone was repaired in less than 30 minutes. I'd definitely recommend this location in Tucker, GA. I was very satisfied and please with my Customer Service. It was the knowledge and professionalism from Patrick and Jordan for me. Thanks guys. Much appreciated. read more

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Basically I was here to fix my iPhone which was shutting down suddenly. When they diagnosed the phone they found it was some of the apps that were trying to update and was crashing my iPhone. Then they suggested to delete those apps and re-load them back. This really helped and the problem solved. They have also suggested me about starting October 27th 2017, you can pre-order the new iPhone X. The iPhone X is an iPhone that is entirely screen. One so immersive the device itself disappears into the experience. And so intelligent it can respond to a tap, your voice, and even a glance. Say hello to the future. Ashleigh has helped me as the customer service rep and she is awesome. AT&T Authorized Retailer is a Telecommunications company providing cell phones, data plans, tablets & more. Great customer service. The store is clean and watching the other sales persons helping others. Very much impressed with the services that I received at this at&t store. Customized attention and customer service exceeded my expectations. The friendly sales rep listened to all of my requests and presented me with several alternatives to fit my budget. Two thumbs up, for sure. read more

AT&T Store - Mobile Phones Near Me - Tucker, Georgia

Everytime I need cellular assistance I come all the way to this location. RAY is always giving the best customer service ever. Always giving us great information about our phones. He is very friendly and knowledgeable on a lot of features of the different cellular phones. RAY tries to help everyone who comes through the door. I love the setup of this location, always clean and never a long wait. read more

New to AT&T and I must say that this is one of the best experiences I've had thus far. Sheana went above and beyond to help me resolve my Issue. GIVE HER A RAISE! Lol seriously every time I come here I am welcomed by smiling faces and warm demeanors. Keep up the good work guys! read more

I consider myself VERY lucky that Mr. Tyrone Columbus greeted me and worked with me today to solve some technical issues that I created myself accidentally. He also helped me with other questions a few day prior, and he was equally enthusiastic, competent, patient and professional then, as he was today. Here is exactly why he is so AWESOME: 1. He cheerfully greeted and connected with me without any delay as soon as I entered the AT&T store. 2. He communicated an earnest desire to help me with any questions or issues I might have had. 3. He immediately understood the nature of my problems and how to deal with them efficiently. 4. He made sure to test my system after he fixed my mistakes to make sure I had a fully functional system. Tyrone Columbus is a consummate professional in every sense, and I consider him a valuable strategic resource in my life. I hope he gets the recognition he so richly deserves. Thanks, Tyrone Columbus!! read more

AT&T is a dishonest company that won't honor the pricing their salesperson gives to customers. And then your just stuck. They will say they're sorry but won't do anything to solve the problem. read more

If you want GREAT customer service and you live in Tucker Ga them go to the store located on Hugh Howell RD not the one around the corner from Publix on LeVista. Preston and Taylor is an e sample of TRUE CUSTOMER SERVICE. I greeted upon entering the store, they listened carefully to my concern and IMMEDIATELY assist me with my problem. The service was extended customer service by calling a 1-800 Number to ensure I receive the necessary information to my satisfaction. I appreciate you both and thank you for showing that they are STILL GOOD PEOPLE WHO CARES ANOUT HOW CUSTOMER FEELS and will go beyond the duty to extend great service..... thank you and I will NEVER visit the LeVista location AGAIN..... i hope your WiFi is working and you reframe from sharing your personal business in front of customers!!!!!!! That's bad business in case you were NOT taught any better!!!!!!! read more

Horrible customer service. Wait of over 30 minutes and was turned away and advised to just take my iPhone "newly purchased thru AT&T" to the Apple Store for help with back up and set up. Two other guests who came in after me left because they too were not able to receive service. Both male associates, one of whom was the supposed Store Mgr were sloppily dressed and neither seemed very proficient and certainly not customer oriented. As a long time, loyal AT&T customer this is simply unacceptable by today's standards in the industry. Neither of these male associates should be in frontline face to face customer care. read more

I visited this store and was greeted by Tyra. I told Tyra that I had 2 unlocked AT&T go phones for my younger kids & I did not want them Internet from the phone, just talk & text. I told her I needed the phones activated THAT day because my kids starting school the next day. I asked her to test the phones out to see if they would work first. She the got a tiny SIM card that was sitting on the table beside her & stick it into the large slot in the back of one my phones. The SIM got stuck!  She started digging in the slot w/the SIM card removal tool & then a paperclip. When that didn't work she proceed to bang the phone on the table in hopes that the SIM card was going to magically fall out. I asked her if she had seriously gotten a SIM stuck in my phone & was she not able to realize that the tiny card didn't fit in that large SIM slot? I was furious because she had broken my phone. She proceeded to tell me that AT&T sells phones starting around $50. WHAT?! At this point, I almost lost it! I told her that I absolutely would NOT be purchasing another phone whether it was $50 or 50 cents because when I walked in the store my phone was in full working order. She apologized & asked me how much did I pay for my phone. I told her $35. She said she would either Cash App me the $35 or go to Walmart & purchase another phone in that price range. I told her the only phone she could purchase in that range would be a flip phone & I didn't want a phone w/internet access. I told her I wanted the phone I purchased & I wanted it TODAY!  Not only that, but I had already purchased the accessories to go along w/these phones...cases, screen protectors & chargers. She then, in a condescending tone, stated that the charger will come w/any phone. By this time her attitude had started to decline. She was still back & forth between digging in the back of my damaged phone with a paperclip & still trying to see if AT&T could provide me w/service for my 2nd phone. She suggested taking my phone to the Mobile Phone repair shop but not until the next day since the repair shop was closed. The more & more we interacted, the more furious I became. I told her to STOP trying to dig the card out of my phone & forget the trying to provide ANY service with AT&T. I wanted NOTHING but the Cash App pymt, or for her to reorder the phone. She stated she would reorder the phone. When I pulled up the order on Amazon, I realized that I had also ordered a protection plan w/ the phone. I told her I also needed that replaced. At this point, both of our attitudes were elevated. I told She said she only agreed to the $35. I told her she should be willing to replace it all because she was the cause of the damage. She said she didn't have to do anything & was about to just walk away. We then exchanged more words & it got heated & loud. We were in a full-blown argument. At this point Tyra tossed the back of my phone across the table & said you have a nice day and walked off. Furious wouldn't be close to describing what I was feeling. I was about to take everything I could & leave the store. Instead, I contacted the police to file a report for damaged goods. While I was waiting on the police, Apparently, Tyra was on the phone or speaking w/someone & I clearly hear her say I AIN'T GOT TO DO SHIT & apparently she snuck out the back door. I returned to the store at 10 AM the next morning. I met w/Seth & told him briefly what happened. He apologized & did all he could to assist. He was able to remove the SIM. He then went to the back & came back with a SIM card that fit the phone perfectly. ALL OF THIS COULD HAVE BEEN AVOIDED! At any rate, Seth assured me that the SIM would read as long as the gold prongs were still in place. Unfortunately, that was not the case. Apparently, Tyra had dug in the slot so much that it was now too loose to hold/read a SIM. I had to return the phone & purchase another phone at a more expensive rate. I ended up going w/another provider for my services. I have also reached out to the regional manager Terrance Jones. I am still awaiting a response.... read more

I walked into the store with a complicated and complex phone account issue that I had attempted to resolve over the phone and at another store location. I was very happy that not only was Seth able to resolve the billing and phone activation issue, but he was also able to get me a credit for the time I had been unable to use my cellphone. Very seldom do you walk out of any kind of store feeling like the salesperson really tried to help you get the best deal, but that was the case here. Seth, the Store Manager, was highly professional and persistent in solving the problem. Seth, (and the entire store), was also friendly and genuinely seemed to care, even though I entered the store very frustrated and tired of dealing with this issue. The problem was resolved, and now I have a phone and plan I am happy with. I am highly satisfied with my experience at this store. read more

If I could give them no stars I would. Buyer beware this is an authorized dealer and not a corporate store so chances are the people at this location do not know what they are doing. I visited this location about two years ago to get my daughter's phone set up and from start to finish it took just over an hour. So I anticipated a long wait. Yesterday I went to transfer my apps and items to a new phone that I purchased from AT&T and we waited at the door for 15 minutes before one of the reps even approached us. Then he was adamant about doing a software upgrade which took forever and it wasn't necessary. Then sadly the store was getting ready to close and he had no desire to assist get our account information or assist with transferring the information or getting my son set up on another phone. No commission from us I guess. He was all about was getting out of there around eight. I'm sure he had other things to do, but if a customer is looking for help they should at least attempt to help. Sadly we went to the AT&T store a couple of miles away, not too far from the mall an, we were assisted within a half an hour of their closing. in fact it took less than 20 minutes from start to finish. We found out the store we went to first on Hugh Howell was an authorized dealer and not a corporate store, so please beware read more