Every day is different at this store - sometimes you walk in you're greeted and tended to in order…read moreands sometimes rather quickly- Bravo ... then other days you walk in and it's as if you're invisible and you wait forever and 3 days when there are only 2-3 customers being tended to. Can't figure it out but I wish we had more Verizon options in this area.

Stay away, this store take advantage of the elderly people. Making them purchasing a phone they may…read morenot understand the new technology.

This store has been excellent to my GF and I since they gutted their staff and stared over. I went…read morein yesterday to try and fix an issue with an s6 I had, and Martin(one of the tech reps there) stayed with me for an hour or so to try and figure out the issue. He eventually figured out the issue and informed me it was a firmware issue. He then asked me how I liked the phone and I was honest and said I miss iPhone. So he told me about a deal he could hook me up with for an iPhone 6s and case for less than a hundred bucks. He then put em in a safe and gave me his personal number to call him the next day(today). I called to let him know we were running late and he was excellent about being patient. We arrived at the store, he hooked me up, then cut a free square of screen guard for me. A few hours later my GF's new phone came in with no way to activate. So we went back in and talked to Robert (the store GM) who helped her get it activated in under 10 minutes. Those guys are excellent, they know what they're doing, and I'd HIGHLY recommend their store. I'd like to make a special mention of Martin. He's a shorter, dark skinned Hispanic gentlemen who went out of his way (and his day off) to come in and hook me up.

Stay away from this store, they take advantage of the elderly by making them spend more money which…read moreis not necessary. They were not helpful at all.

If you are looking to change your Phone Carrier or purchase or upgrade a phone, you'll be…read morehard-pressed to find a better Store than this Verizon one. Ariell, the Store Manager, and Diego, the Assistant Manager, fully understand the concept of "Customer Service", starting with their cheerful personalities and desire to help. Couple these attributes with their Product Knowledge and Technical Expertise and you've found a location upon which you can rely completely. Quite frankly, it's comforting to have such a ready resource as Ariell and her Staff so conveniently located and accessible!

Verizon store at 1555 w white mountain blvd in Lakeside az 85929 is not really verizon of a 3rd…read moreparty company called Victra. First lesson only go to official Verizon stores, not Victra. #2 when to look at new phone, they said they could do our upgrade and order the phones (2). I asked what would be the difference of purchase from this vendor which I fully thought was a real Verizon store, they said nothing, it's the same. Lesson #2 ask if there are any charges that you need to tell me? Today on my email was an invoice not from Verizon but Victra, on that invoice was two charges for "set up and go" and two charges for $39.99 each $79.98 total. I went to the store. The rep said "oh well no refunds, call #611. I explained i was not told about this charge. He said it's company policy no refunds. I said I am done coming to this store ever. What a bait and switch! Potential shoppers don't waste your money or time, don't go to this Victra store. There are too many options that throwing your well earned money away.

We spent way more time here than we should have, because their system was giving the worker a very…read morehard time as we were trying to check out, but she was extremely patient with the situation and after some time we finallyyyyy got our hotspot and were out the door. Sorry to anyone else we held up in the process! Thanks Jocelyn, and sorry to you, too!!

Last July, I went into this store to buy a new phone. I was told they no longer assist prepaid…read morecustomers and that if I wanted to buy from them, I would have to sign a contract. I chose to go to Verizon online since the local company was not interested in my money. I am not sure what changed, as I have been doing business with them and have been happy since 2020. I prefer to spend money with people who let me keep my choice and do not chase me away over a contract signing.

I had a very serious problem with getting my number "hijacked" while at a hearing, compromising…read morebusiness, data, security and future affairs. Nicole and Sharlee where the associates on duty on both the 29Sep14 and 30Sep14. The corporate "help" line continuously gave them and myself the bureaucratic shuffle, despite the obviousness and importance of the situation. Both associates continuously helped as a team on the issue for at least three hours the first day, only to have the corporate "help" line give a temporary number for use from across the country. The next day the assigned temporary number was no good, so I went back into the store and luckily both of these associates were working again. They took up the issue and case with the corporate "help" line, security departments, porting - you name it, and they contacted them. After two days and six employee hours for this store, it was finally admitted once and for all by corporate that "hijacking" did occur and I could get my old number back, etc. I can say this much, having called the corporate number myself on the day previous to going to the store, if it wasn't for fine associates such as Nicole and Sharlee, Verizon would have one less customer. Sharlee and Nicole are models for employee public relations, candor, professionalism and esprit de corps. They are a credit to your organization and will be the main reason our business will continue doing business with Verizon. Thanks!

I really like Verizon. They have a good selection of products and the service as well as the…read moreemployees are awesome. The prices are very affordable too. The store is clean and organized. I definitely recommend this store.

My computer died following a power outage. It was getting to that point of aging so we ordered a…read morenew one, then took both in to the shop to see if we could salvage the data. Not only did they salvage the data, they were able to duplicate the old on the new, programs and all! Turns out the old one was infected. Hats off to the two Matt's, each of whom were equally pleasant, professional, communicative and down-right nice! It's great to have such a reliable resource so close to home!

They do a decent job diagnosing issues with computers. I have taken two desk tops up there, my…read moredaughters and my neighbors. Although they can diagnose issues, when they found a virus on my daughters they couldn't clean it off because they didn't have a program to do it. On my neighbors computer, she said she only used it for basic tasks but while they couldn't anything wrong with it beyond being slow because it was old, the guy there helping us said they could build her a custom one from scratch for about fifteen hundred bucks which would be great for gaming. She was there with me at the time and said she's in her seventies and doesn't game, so she doesn't need anything more than being able to pay bills online. He said but it's a deal because she can upgrade it as needed. I suggested she just get a basic laptop from Costco for a quarter the cost. Update: The local district manager reached out to me after I wrote my review this morning. He expressed concern over my review and we discussed the particulars of my visit so that he could discuss them with his team to ensure misunderstandings between store employees and customers are addressed appropriately in the future. It was nice that he reached out and didn't just ignore a complaint but actually treated me like a human being and listened to what I had to say, which isn't something you get a lot of anymore.