This store has been excellent to my GF and I since they gutted their staff and stared over. I went…read morein yesterday to try and fix an issue with an s6 I had, and Martin(one of the tech reps there) stayed with me for an hour or so to try and figure out the issue. He eventually figured out the issue and informed me it was a firmware issue. He then asked me how I liked the phone and I was honest and said I miss iPhone. So he told me about a deal he could hook me up with for an iPhone 6s and case for less than a hundred bucks. He then put em in a safe and gave me his personal number to call him the next day(today). I called to let him know we were running late and he was excellent about being patient. We arrived at the store, he hooked me up, then cut a free square of screen guard for me. A few hours later my GF's new phone came in with no way to activate. So we went back in and talked to Robert (the store GM) who helped her get it activated in under 10 minutes. Those guys are excellent, they know what they're doing, and I'd HIGHLY recommend their store. I'd like to make a special mention of Martin. He's a shorter, dark skinned Hispanic gentlemen who went out of his way (and his day off) to come in and hook me up.

Stay away from this store, they take advantage of the elderly by making them spend more money which…read moreis not necessary. They were not helpful at all.

If you are looking to change your Phone Carrier or purchase or upgrade a phone, you'll be…read morehard-pressed to find a better Store than this Verizon one. Ariell, the Store Manager, and Diego, the Assistant Manager, fully understand the concept of "Customer Service", starting with their cheerful personalities and desire to help. Couple these attributes with their Product Knowledge and Technical Expertise and you've found a location upon which you can rely completely. Quite frankly, it's comforting to have such a ready resource as Ariell and her Staff so conveniently located and accessible!

Verizon store at 1555 w white mountain blvd in Lakeside az 85929 is not really verizon of a 3rd…read moreparty company called Victra. First lesson only go to official Verizon stores, not Victra. #2 when to look at new phone, they said they could do our upgrade and order the phones (2). I asked what would be the difference of purchase from this vendor which I fully thought was a real Verizon store, they said nothing, it's the same. Lesson #2 ask if there are any charges that you need to tell me? Today on my email was an invoice not from Verizon but Victra, on that invoice was two charges for "set up and go" and two charges for $39.99 each $79.98 total. I went to the store. The rep said "oh well no refunds, call #611. I explained i was not told about this charge. He said it's company policy no refunds. I said I am done coming to this store ever. What a bait and switch! Potential shoppers don't waste your money or time, don't go to this Victra store. There are too many options that throwing your well earned money away.

I only had cricket for 2 months as it dropped calls and couldn't use GPS in town to get to places…read more I went to the cricket store in pine top and the minute I walked in the manager there was downgrading a older lady for too many phones she's had and then a couple came in and the manager lied and said they were rude when the associate was,,,the manager there probably needs to take a training class on how to treat people. She's not equipped with taking on a manager position. She counted a draw and was short money. I couldn't get help from them as they don't know what they are doing. I switched carrier. And I'm so happy with it,,, manager said I could not get on GPS as there's to many people in town

Lied to me. Promised id have service where I work and how from my kids. Showed me towers...I get…read morenone. Pretty crappy because I paid a good amount to start with them.

Every day is different at this store - sometimes you walk in you're greeted and tended to in order…read moreands sometimes rather quickly- Bravo ... then other days you walk in and it's as if you're invisible and you wait forever and 3 days when there are only 2-3 customers being tended to. Can't figure it out but I wish we had more Verizon options in this area.

Stay away, this store take advantage of the elderly people. Making them purchasing a phone they may…read morenot understand the new technology.

the lights were on, open sign on, but doors locked. online hours are wrong. so frustrating.read more

The store seems to be under new management and my experience was excellent.. came in with a service…read moreissue and Anthony was very personable and the other agent in the store was very polite and kind with his customer. I recommend re visiting this store and give them a try.

honest, transparent business. have had repair and purchase interactions and all were outstanding.read more

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

We were driving through town and needed to fix touch screen issues. We dropped it off and picked it…read moreup an hour later. He discovered an after market screen which was something I never did. I had taken my phone to another place to replace a battery and he said it's possible that they broke my screen and swapped it without saying anything. He showed us the difference between the OEM screens he uses and the after market ones and it was clear why I was having touch screen issues. He was knowledgeable and explained the various potential issues before he started to work. Great work at this shop! Oh and I'm doing this review on my phone with no touch issues

I'm pretty knowledgeable about my gadgets, I've had everything Apple has to offer from the IPod…read moreNano back in the day, IPod Touch and IPad, plus many Alexa gadgets and a Kindle Fire in there at one point as well, but I guess I learned something today myself. For the past few days I've only been able to fit one charging cord in my iPad as opposed to any of the 4-5 I have plugged in all the time, and the cord that did fit was really loose and would fall out if you didn't sit it just right and then was very spotty about it's charging. It would start, stop, start, stop, and so on and it occurred to me there might be something in the charging port. I was right. I do pay for Apple Care but didn't want to send my iPad away for a week or whatever so I looked up here on the mountain. I also didn't want to try it myself because if you screw up your USB port on a several hundred dollar gift from your girlfriend, you might not have a girlfriend for much longer- lol. I asked Isaac if he was Apple certified over the phone and he said yes, he in fact, was. I didn't actually think to verify it while there but that was because he fixed my iPad in about half a second with I believe it was a teeny set of tweezers, then told me that some USB charging cords actually have two pieces on the end (charging part) plug of the cord, then there's the plug then over it which is the safety mechanism, a kind of coating I guess that locks the cord into the iPad, you know it's there when you hear that little click and the iPad locks into place. Anyway, I guess when I pulled out the cord recently the safety coating stayed locked in the iPad and the cord came out without it, which is why it was so loose and no other cord would go into the port. Isaac fixed it in no time, wiped down my screen even and was trying to get some spots off it but had no luck because I told him they were inside the glass, not out, because the bottom right corner of my iPad has a little bit of a gap from where the glue dried up and came off. He recommended I do send into Apple for that and I probably will at some point but not right now. But he did this and told me not even to worry about paying for it, it was so quick. I told him for my fee I will write a review and post it everywhere so here it is. 5 star service.

Updated review Have…read morevisited this place multiple times due to convenience of location. The staff is pleasant and there seems to be enough of them that the line isn't ever out the door. While their selection is limited, they put the effort forward to get whatever merchandise you may need. Will continue to visit this establishment