This store has been excellent to my GF and I since they gutted their staff and stared over. I went…read morein yesterday to try and fix an issue with an s6 I had, and Martin(one of the tech reps there) stayed with me for an hour or so to try and figure out the issue. He eventually figured out the issue and informed me it was a firmware issue. He then asked me how I liked the phone and I was honest and said I miss iPhone. So he told me about a deal he could hook me up with for an iPhone 6s and case for less than a hundred bucks. He then put em in a safe and gave me his personal number to call him the next day(today). I called to let him know we were running late and he was excellent about being patient. We arrived at the store, he hooked me up, then cut a free square of screen guard for me. A few hours later my GF's new phone came in with no way to activate. So we went back in and talked to Robert (the store GM) who helped her get it activated in under 10 minutes. Those guys are excellent, they know what they're doing, and I'd HIGHLY recommend their store. I'd like to make a special mention of Martin. He's a shorter, dark skinned Hispanic gentlemen who went out of his way (and his day off) to come in and hook me up.

Stay away from this store, they take advantage of the elderly by making them spend more money which…read moreis not necessary. They were not helpful at all.

If you are looking to change your Phone Carrier or purchase or upgrade a phone, you'll be…read morehard-pressed to find a better Store than this Verizon one. Ariell, the Store Manager, and Diego, the Assistant Manager, fully understand the concept of "Customer Service", starting with their cheerful personalities and desire to help. Couple these attributes with their Product Knowledge and Technical Expertise and you've found a location upon which you can rely completely. Quite frankly, it's comforting to have such a ready resource as Ariell and her Staff so conveniently located and accessible!

Stay away from this store, they take advantage of the elderly by making them spend more money which…read moreis not necessary. They were not helpful at all.

Lied to me. Promised id have service where I work and how from my kids. Showed me towers...I get…read morenone. Pretty crappy because I paid a good amount to start with them.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSA.read more

4.2/5 stars. July 3,2019 We switched to Verizon around May…read more3, 2019 because T-Mobile has no service in town. Verizon is the carrier we hear has best service so we decided to give them a try. We were helped by a manager, Shane, who was on his last day at this store. He was great but, obviously, was running into his lunch time because wife and his cute little girl were waiting and, sometimes, his daughter crawling on his lap. We had to buy a new phone because my iPhone 7 Plus wouldn't work with their towers. He ended up making a mistake with my area code for one of my plans for replacement protective covers which wasn't a big deal and fixed perfectly by Diego today. We ordered a new jet pack which was driven in from Payson since they didn't have one in stock. Summer had to help make some corrections to my phone and did a wonderful job. We have had a horrible experience with the latest jet pack version 8800L. It hooks up and drops off many, many times in a minute. Nick helped us get with this problem. He took a long time to make sure we had something that would work. Malcolm worked hard to get it resolved. We were in the store 1 1/2 hours and still may have a problem.Unfortunately, we may have to come back. This is a Verizon manufacturing problem not the store issue. Nick was really great with us and would work with him again. I definitely would recommend Verizon and, especially, this store. Service is 5 stars with the exception of the original problem. If everything stays the same, we will be with them for a long time.

Stay away, this store take advantage of the elderly people. Making them purchasing a phone they may…read morenot understand the new technology.

The store seems to be under new management and my experience was excellent.. came in with a service…read moreissue and Anthony was very personable and the other agent in the store was very polite and kind with his customer. I recommend re visiting this store and give them a try.

Stay away from this store, they take advantage of the elderly by making them spend more money which…read moreis not necessary. They were not helpful at all.

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.

i took my elderly brother into the The Apple Exchange to find a used computer and David was very…read morehelpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product

I'm pretty knowledgeable about my gadgets, I've had everything Apple has to offer from the IPod…read moreNano back in the day, IPod Touch and IPad, plus many Alexa gadgets and a Kindle Fire in there at one point as well, but I guess I learned something today myself. For the past few days I've only been able to fit one charging cord in my iPad as opposed to any of the 4-5 I have plugged in all the time, and the cord that did fit was really loose and would fall out if you didn't sit it just right and then was very spotty about it's charging. It would start, stop, start, stop, and so on and it occurred to me there might be something in the charging port. I was right. I do pay for Apple Care but didn't want to send my iPad away for a week or whatever so I looked up here on the mountain. I also didn't want to try it myself because if you screw up your USB port on a several hundred dollar gift from your girlfriend, you might not have a girlfriend for much longer- lol. I asked Isaac if he was Apple certified over the phone and he said yes, he in fact, was. I didn't actually think to verify it while there but that was because he fixed my iPad in about half a second with I believe it was a teeny set of tweezers, then told me that some USB charging cords actually have two pieces on the end (charging part) plug of the cord, then there's the plug then over it which is the safety mechanism, a kind of coating I guess that locks the cord into the iPad, you know it's there when you hear that little click and the iPad locks into place. Anyway, I guess when I pulled out the cord recently the safety coating stayed locked in the iPad and the cord came out without it, which is why it was so loose and no other cord would go into the port. Isaac fixed it in no time, wiped down my screen even and was trying to get some spots off it but had no luck because I told him they were inside the glass, not out, because the bottom right corner of my iPad has a little bit of a gap from where the glue dried up and came off. He recommended I do send into Apple for that and I probably will at some point but not right now. But he did this and told me not even to worry about paying for it, it was so quick. I told him for my fee I will write a review and post it everywhere so here it is. 5 star service.

This shop is the best!! Isaac is so kind and professional. Always has the best responses to the…read moreteenager I brought in

Updated review Have…read morevisited this place multiple times due to convenience of location. The staff is pleasant and there seems to be enough of them that the line isn't ever out the door. While their selection is limited, they put the effort forward to get whatever merchandise you may need. Will continue to visit this establishment