Owner is extremely rude to customers, she made fun of the way I talk when I came in tonight. I've…read morebeen in this store a dozen times over the last month and most interactions with employees lacked basic customer service skills and I believe it trickles down from the owner. I asked an employee for help by the power tools and she tried to physically hide from me and her co worker did an about face and walked the opposite way. When I asked the owner if she does any price matching she laughed and said "No, I'm the only hardware for 60 miles, I can set my prices" Well you've just pushed a customer to Amazon. Will not purchase here again.

The owner needs an attitude check. Was rude and mocked me for returning something when everyone…read moreelse was pleasant. She's so unpleasant and I don't understand how she has a customer service job.

Horrible. Do not go. They have a loading section but you can't use it. Go to Lowe's they have…read morebetter customer service and you can actually use the loading area.

Customer service continues to decline. For the fourth time ordering online as a Pro X member and…read moregetting a text my order is ready for pickup, only to show up and wait 45 mins for it to be filled. Have also experienced elderly cashiers who don't know how to complete an accurate scanning and checkout process. Frustrating.

A smaller sized Harbor Freight but it was clean and well organized. The store was clean and the…read moreassociates were available and complementary. On one occasion I took my small car and decided to buy a scaffolding, which didn't fit. They knew it, but I am stubborn, and made it fit in the hatch back, but at least two employees came out to check on me to make sure I was loaded up properly and legal to go down the road. The products are what they are, and the service is the best I have had at Harbor Freight.

I was double charged for my membership fee and when i went to this store to get a refund of the…read moreextra $44.99 i was told they could refund one of the charges but my membership would be affected and would also lose the $44.99 they double charged me. The option i was told was to issue me a gift card for that double charge but would have to spend that in the store. It was later mentioned to me when pusuing it the option to refund the double charge in cash. I took the cash refund and deposited that back to my bank account. Why could they not deposit it back to my bank account which i was told by them they could not. i am retired on limited income and needed that money put back into my bank acct i did not want store credit. I ended up getting a cash refund but not happy nor satisfied how it was handled.

Always helpful people. Can always get someone who knows what I'm looking for. Cashiers are awesome…read moreand help is just a short distance away

Big kudos to Jaime! She took a delivery issue and made sure I got my items. She herself loaded up…read moreher car & delivered to me personally! That's why we shop at our local Ace in Pinetop. Ya think HD/Lowes would have done this??? Truly an asset to Ace!!! Thanks Jaime!!!

Ron is the best!! He helped us as soon as we entered. Saved us 20 minutes of searching the store…read more We found the headphone jack we were quickly on our way.

Great staff and VERY friendly - makes up for the very limited selection that they have…read more Falls well short of what the ACE store down the street sells and has on display. BUT ... the prices at True Value are significantly lower than ACE. ACE is clearly trying to gouge the locals and area visitors. Have become a loyal True Value shopper in Heber. You will not be disappointed.

Reason for the poor review is the persistent rude and obnoxious check out/cashier staff. Too bad…read morereally. The other staff at the store in the aisles helping you locate stuff are far more friendly and helpful. You are no better that your weakest link - improve your customer service at the register. For shoppers, you might be better off going to the True Value store right down the street.

My wife when for a purchase needed help, but all employees were standing around talking to other…read moreemployees so she got no help and had to leave with nothing.

Walked in looking for PEX fitting I forgot at large box store 50 miles away. Walts had the fitting!…read moreEmployee was helpful in locating the fitting. They have the store well stocked , organized ... Thanks

Had the roof fail on our RV - roof cap failed and part of it blew away! Went to Walt's and spent…read more20 mins walking through what happened and what we needed to McGiver a fix so we could limp to Albuquerque. Guys where willing and able to help! Highly recommend this place!

This a great little store! They have about anything you really need. It's also great to be…read moresupporting local businesses. Check it out, you won't be disappointed.

Very disappointed with Lowe's in Show Low, AZ. Terrible…read morecustomer service! Bought this window air conditioner in February of 2026. Decided to install it in March of 2026. Found this unit has been opened previously and all the mounting hardware spilled throughout the box. I've bought thousands of dollars worth of appliances from this store in the past. To bring home garbage like this from Lowe's is extremely disappointing to say the least. I will no longer purchase appliances from Lowe's again.

We bought a refrigerator from Lowe's in February. Their third-party installer installed the…read morerefrigerator and when they placed the water filter in, they did not remove the tape fully. We left for over a week and got home and because the tape was blocking the water filter we had extensive floor damage and leak. The show store said I had to file a claim with their third-party is that was not their problem. The third-party installers said I should pursue this with the manufacturer. In contacting Lowe's and asking to speak with the store manager three times she has never returned my phone call and had an assistant returned my phone call. He said it's not their problem. Please be cautious in buying anything from Lowe's as they will not back up their sale and remedy the problem, they will only claim the problem is not theirs even when I hold a Lowe's receipt for my purchase. I was also told to escalate this Cuz 800 number asking for the regional manager since the store manager did not return my calls and when I did, they said they could not provide who the regional manager was. Never again! I would rate Lowe's a negative if I could but I cannot.