Ron is the best!! He helped us as soon as we entered. Saved us 20 minutes of searching the store…read more We found the headphone jack we were quickly on our way.

Great staff and VERY friendly - makes up for the very limited selection that they have…read more Falls well short of what the ACE store down the street sells and has on display. BUT ... the prices at True Value are significantly lower than ACE. ACE is clearly trying to gouge the locals and area visitors. Have become a loyal True Value shopper in Heber. You will not be disappointed.

Been there many times. Love the place. People are knowledgeable prices are very fair. Above all,…read morecustomer service is the best here. I prefer to go here over even Home Depot and Lowes.

We came in to find a battery for our riding lawnmower. We found the Aisle and an employee came over…read moreand asked us if we needed help. He told us what battery got the best feedback from customers. He didn't pressure us to buy a certain one, He explained the differences between them. That's called excellent customer service.

Very disappointed with Lowe's in Show Low, AZ. Terrible…read morecustomer service! Bought this window air conditioner in February of 2026. Decided to install it in March of 2026. Found this unit has been opened previously and all the mounting hardware spilled throughout the box. I've bought thousands of dollars worth of appliances from this store in the past. To bring home garbage like this from Lowe's is extremely disappointing to say the least. I will no longer purchase appliances from Lowe's again.

Brandon was great everything was done quick and good quality…read more price was really good compared to other options.

I just had a Murphy bed unit installed by Mr Bunkbed, Brandon Porter 928-240-0448. He did a great…read morejob using quality materials no fiber board. He premade the unit offsite, painted in my color choice, delivered and installed all at a very reasonable price. I now have the extra space for office/art room.

Customer service continues to decline. For the fourth time ordering online as a Pro X member and…read moregetting a text my order is ready for pickup, only to show up and wait 45 mins for it to be filled. Have also experienced elderly cashiers who don't know how to complete an accurate scanning and checkout process. Frustrating.

Horrible. Do not go. They have a loading section but you can't use it. Go to Lowe's they have…read morebetter customer service and you can actually use the loading area.

It may be a small hardware store, but don't let the size fool you--they have a surprisingly wide…read moreselection of items. And if they don't have something in stock, they're more than happy to order it for you. The staff are some of the most helpful, nicest, and sweetest people you'll ever meet. They're knowledgeable and always willing to go the extra mile to make sure you find what you need. The store itself is clean, well-organized, and easy to shop in. It's clear they take pride in what they do. Highly recommend supporting this great local business!

Helpful friendly staff. They had everything we needed! Love to support local small businessesread more

If the only person I interacted with today was Sherri, this would be a 1-star review. Thanks to…read moremanagement and other employees, it's not. Thank them for the 5-star review; they earned it. Today I came in to return a $90 car battery charger I hadn't used. My wife's car wouldn't start, and I bought the charger as a backup plan. It turned out the people helping her jump the car weren't attaching the cables correctly; once done right, the battery was fine. Since I didn't need the charger and the receipt didn't list it as non-refundable, I went to return it. I had opened the box only to check the plug type--a reasonable step given the time-sensitive situation with our work schedules and childcare needs. I walked into ACE asking to return the item and was immediately met with a dismissive "NO" from Sherri. Even after I explained it was unused, she was apathetic. She insisted they don't accept returns on that item regardless, telling me, "You're just gonna have to keep what you bought... I'm sure you'll eventually use it." She seemed astounded I'd even ask. Frustrated, I checked my receipt, saw no such policy, and went back in to inquire further. Sherri was visibly annoyed. As a melanated man in my 30s dealing with her combative approach, I couldn't help but wonder if my physical appearance or demographic played into her refusal to provide basic customer service. While I can't factually know her intent, her behavior made that thought unavoidable. At this point, a kind gentleman named Rick stepped in. While Sherri scoffed and dismissed my request to him, Rick actually listened. He took the step Sherri never did: he scanned the item. **It was, in fact, return-eligible.** Rick called for the manager, Josh, who was also reasonable and professional. After I explained the situation, Josh granted the refund. Josh is a fantastic manager and Rick is a remarkable employee who understands empathy. They get 7 stars each, which averages out the 1-star I'd give Sherri to a 5-star total. To the owners: be thankful for Rick and Josh. While Sherri might have thought she was "doing her job," Rick proved she wasn't doing it correctly. If he hadn't stepped in, I would have walked away thinking the store had an unreasonable policy, simply because she didn't bother to check. I'm not looking to retaliate; the business rating is permanent and I don't want to hurt the rest of the team. But Sherri needs to know what her coworkers did differently. Some customers wouldn't have asked for a second opinion--they would have just walked out and left a 1-star review. I'm willing to give her the benefit of the doubt that it was a bad day rather than prejudice, but she needs retraining on how to handle these situations. Thank you to the team members who actually put in the effort to solve my issue and set the right example. This store is fantastic because of people like Rick and Josh.

When attempting to return a flashlight that I bought the day prior and it was not the one I wanted,…read moreI was denied and was told that they don't refund any of their items unless there was something wrong with it when it clearly states on their receipt " We will fix, replace it or refund your purchase, Your receipt is all you need." Very surprising for a company like ACE.

The prices are high and they don't seem to have a lot that I needed. But this some other need other…read morestuff spot could be good for them

Staff is plenty, always around to help, they keep moving the tools so I keep needing help!…read more For being the only hardware cept for Wacko Mart the prices are good. They have those odd ball hardware items, so I appreciate that! If you you are traveling through and need something for camp, boat, vehicle they could have it!

Super good experience good items and the cashier r was super nice gave me a big discountread more

The collection of goods here is really fun and eclectic, but the price tag kept me from buying a…read morelot of things. I really wanted a specific dish but then found out that I would've had to buy four of them and the price for four was over $200. I am all about Thrifting and finding a great antique, but the prices here were a little steep for me!