Ron is the best!! He helped us as soon as we entered. Saved us 20 minutes of searching the store…read more We found the headphone jack we were quickly on our way.

Great staff and VERY friendly - makes up for the very limited selection that they have…read more Falls well short of what the ACE store down the street sells and has on display. BUT ... the prices at True Value are significantly lower than ACE. ACE is clearly trying to gouge the locals and area visitors. Have become a loyal True Value shopper in Heber. You will not be disappointed.

Been there many times. Love the place. People are knowledgeable prices are very fair. Above all,…read morecustomer service is the best here. I prefer to go here over even Home Depot and Lowes.

We came in to find a battery for our riding lawnmower. We found the Aisle and an employee came over…read moreand asked us if we needed help. He told us what battery got the best feedback from customers. He didn't pressure us to buy a certain one, He explained the differences between them. That's called excellent customer service.

I used to shop Lowes and in fact because the Stage 2 fire restrictions have been lifted, I was…read moregoing to buy a charcoal grill. I will buy it from Amazon instead. I will never go to Lowes Show Low AZ again because they have installed Flock surveillance cameras in their entrance and parking lot. These are surveillance cameras, not security cameras. The data is sent to a private company and is sold. If you want security to identify shoplifters, etc, install your own cameras, not a third party surveillance system.

Brandon was great everything was done quick and good quality…read more price was really good compared to other options.

I just had a Murphy bed unit installed by Mr Bunkbed, Brandon Porter 928-240-0448. He did a great…read morejob using quality materials no fiber board. He premade the unit offsite, painted in my color choice, delivered and installed all at a very reasonable price. I now have the extra space for office/art room.

Home Depot is the not too fancy of the hardware and home repair and remodeling stores. We go here…read moreoften (as you can see by my check-ins) to get basic supplies and tools. There are other stores that may have specialized tools or more upscale inventory but Home Depot fits our needs. Service is good. The workers are easy enough to find and knowledgeable about the inventory in the store and what aisle to find it. We've asked for some pretty unusual items and they know just where to fix it. The store is neat and well organized and inventory is stocked so they don't run out of things that often. There are plenty of checkouts so you aren't standing waiting in lines. I definitely recommend Home Depot and will be back.

The Human Resources manager named Mike is my neighbor. He's a 62 year old man. My neighbor told me…read morethat Mike from the Show Low Home Depot was recording me coming and going from my home. Sure enough there was a camera in his window pointing at my front porch. If Voyeurism is Mike's hobby, then you might want to check out the restrooms and locker rooms in the Show Low Home Depot. I contacted the Navajo County Sheriff's office. They know that Mike emailed the unauthorized video to another person. He left a Digital trail. Hopefully the manager at Home Depot will look into this CREEP.

It may be a small hardware store, but don't let the size fool you--they have a surprisingly wide…read moreselection of items. And if they don't have something in stock, they're more than happy to order it for you. The staff are some of the most helpful, nicest, and sweetest people you'll ever meet. They're knowledgeable and always willing to go the extra mile to make sure you find what you need. The store itself is clean, well-organized, and easy to shop in. It's clear they take pride in what they do. Highly recommend supporting this great local business!

Helpful friendly staff. They had everything we needed! Love to support local small businessesread more

If the only person I interacted with today was Sherri, this would be a 1-star review. Thanks to…read moremanagement and other employees, it's not. Thank them for the 5-star review; they earned it. Today I came in to return a $90 car battery charger I hadn't used. My wife's car wouldn't start, and I bought the charger as a backup plan. It turned out the people helping her jump the car weren't attaching the cables correctly; once done right, the battery was fine. Since I didn't need the charger and the receipt didn't list it as non-refundable, I went to return it. I had opened the box only to check the plug type--a reasonable step given the time-sensitive situation with our work schedules and childcare needs. I walked into ACE asking to return the item and was immediately met with a dismissive "NO" from Sherri. Even after I explained it was unused, she was apathetic. She insisted they don't accept returns on that item regardless, telling me, "You're just gonna have to keep what you bought... I'm sure you'll eventually use it." She seemed astounded I'd even ask. Frustrated, I checked my receipt, saw no such policy, and went back in to inquire further. Sherri was visibly annoyed. As a melanated man in my 30s dealing with her combative approach, I couldn't help but wonder if my physical appearance or demographic played into her refusal to provide basic customer service. While I can't factually know her intent, her behavior made that thought unavoidable. At this point, a kind gentleman named Rick stepped in. While Sherri scoffed and dismissed my request to him, Rick actually listened. He took the step Sherri never did: he scanned the item. **It was, in fact, return-eligible.** Rick called for the manager, Josh, who was also reasonable and professional. After I explained the situation, Josh granted the refund. Josh is a fantastic manager and Rick is a remarkable employee who understands empathy. They get 7 stars each, which averages out the 1-star I'd give Sherri to a 5-star total. To the owners: be thankful for Rick and Josh. While Sherri might have thought she was "doing her job," Rick proved she wasn't doing it correctly. If he hadn't stepped in, I would have walked away thinking the store had an unreasonable policy, simply because she didn't bother to check. I'm not looking to retaliate; the business rating is permanent and I don't want to hurt the rest of the team. But Sherri needs to know what her coworkers did differently. Some customers wouldn't have asked for a second opinion--they would have just walked out and left a 1-star review. I'm willing to give her the benefit of the doubt that it was a bad day rather than prejudice, but she needs retraining on how to handle these situations. Thank you to the team members who actually put in the effort to solve my issue and set the right example. This store is fantastic because of people like Rick and Josh.

When attempting to return a flashlight that I bought the day prior and it was not the one I wanted,…read moreI was denied and was told that they don't refund any of their items unless there was something wrong with it when it clearly states on their receipt " We will fix, replace it or refund your purchase, Your receipt is all you need." Very surprising for a company like ACE.

The prices are high and they don't seem to have a lot that I needed. But this some other need other…read morestuff spot could be good for them

Staff is plenty, always around to help, they keep moving the tools so I keep needing help!…read more For being the only hardware cept for Wacko Mart the prices are good. They have those odd ball hardware items, so I appreciate that! If you you are traveling through and need something for camp, boat, vehicle they could have it!

Super good experience good items and the cashier r was super nice gave me a big discountread more

The collection of goods here is really fun and eclectic, but the price tag kept me from buying a…read morelot of things. I really wanted a specific dish but then found out that I would've had to buy four of them and the price for four was over $200. I am all about Thrifting and finding a great antique, but the prices here were a little steep for me!