thanks for a great price and insight Devin. very helpful today and sent me in the right direction…read more very thankful for your help.

This is a counterfeit store masked as a cell phone repair business. I had a cell phone screen…read morereplaced on an s24fe. The repair person was quite rude and after the repair I experienced the forward facing cameras inoperational. I called the moment I noticed and the guy seamed willing to make the repair When I arrived after a 40 min 35 mile drive the repair guy was not willing to take a look. It seams the repair bussiness is an apartment or living space behind the counter. Smelled like food each time I arrived. The 1st time the business had an open sign on,but the door was locked. Sketchy!! Counterfeit items all.over the store and 1.75 canned sodas in a dorm room fridge when you walk in.....Sketchy!!!

Each staff member I've dealt with at this store is knowledgeable, professional, and patient. They…read moregreet you with a smile and address your needs as quickly and efficiently as possible.

This is why you should not go to local Verizon stores..... They are passing on used phones as NEW…read moreONES!!!!! I wanted to upgrade my 1Phone 8. Becca came out with an "opened-unsealed box...iphone 14 was all that they had, in black. The box the i14 came in was not sealed and was not even the same model!!!! The box is for Iphone 16e!!!!! I decided I did not want to pay for something I did not want. I would be more satisfied with a newer version and in a color that I want. I went in the next day and asked if I could exchange for a i17, and Rebecca said of course, we can order that for you and She reactivated my old iphone 8, I left the store with the i14 and a dummy phone #. I left the phone in the box in the shopping bag that she gave me on the floor board of my car all week. I came back to pick up the i17 in lavender. Rebecca takes out the i14 to inspect it and finds a little pinhole, not even a scratch and would not exchange it for the i17!!!!! I walked out, and called Verizon customer service.....Now I am being charged for to phones at full price!

I signed up in December and was promised a $200 store credit as an incentive. It's April and I…read morestill haven't received it. The district manager has definitely dropped the ball here. Be SURE to get everything in writing and take photos of paperwork. I'll get that $200 eventually... but be forewarned!

5 Full Stars. Excellent customer service by Sebastion who…read moreis highly skilled and communicates to adjust to my level of understanding and needs. The. Best. Thank you

My husband bought a phone online and we went here early December to have it activated. Their…read moreemployee Tyler was such a great help. He was very knowledgeable with the phone and even checked our Verizon bill to make sure it was correct. If we need anything from Verizon in the future, I want to make an appointment with Tyler. Debra

So, I was in need of a phone upgrade considering my old phone was 5 years old.. It was time…read more Luckily, Dan was working, and he was so patient and kind helping an old chick like me. He helped me understand the whole business of my account and what phone would be good for me. I'm definitely very happy with the whole experience.

I visited Russell Cellular in the Village of Oak Creek and spoke with the store manager, Allen. I…read morebelieve it was Friday, 11-14-2025. My intent was to inquire about the Galaxy A36 5G. Alan did not have that model in stock but did have the Galaxy S25 on display. I explained to him that the model I have is old with only 128 Gb of storage. He gave me a quote for the S25 including a trade in with my Galaxy J7V which I stated I was happy with except I need something with more storage capability. I believe after I told him I did not want to spend that much he confused the heck out of me when he referred to a grey box device and after looking up my address stated that my address now qualifies for service but it may be a limited time. He stated he would not charge me for the activation fee since I mentioned earlier that I had a disappointing experience with Verizon when I purchased the Galaxy J7V. He never once mentioned that the grey box device was for 5G Home Internet and never once mentioned the cost of the service. I never mentioned anything about wanting or needing or interested in replacing my home internet. I am not tech savy at all and sat there extremely confused thinking the grey box would be used to activate my phone should I purchase a new one. I understand a sim card is used to activate a new phone so in my confusion I thought the grey box was something new and somehow connected with setting up a 5G phone. He even mentioned I should take the grey box and if I find the Galaxy A36 5G which I initially came in looking for I would be all set. When I got home I started researching what the grey box was and finally discovered it is a modem for 5G home internet. At that point I felt he was trying to deceive me into signing up for 5G home internet. I called his store twice leaving a voice mail message explaining who I was and I had some questions. He never returned my calls. Now I understand why during the time I was there no other customers came in and the store had a limited display. Since that experience I have noticed a lot of advertising for 5G home internet. Are dealers tasked with selling a specific number of 5G home Internet and that is why his communications were not transparent or is he simply desperate for sales? When I mentioned to him what my monthly service fee for my Galaxy J7V he stated I was being screwed. Now that I have had two bad experiences with Verizon I will think about switching carriers. I also feel the need to write to Verizon corporate about my experience. I also might ad during my visit he mentioned a few time his first concern is providing good customer service. How laughable is that?

I went to Verizon and asked for them to refer me to someone who could help me swap information from…read morean old phone I just found into my new phone. I tried going to the Verizon Store in West Sedona. But when I went in there, I was not greeted right away. When the young man asked what he could do for me. When I explained that I needed to transfer the data from old to new. Be told me that it would be $40 fee. I explained that I've been a customer of Verizon for many years. He just took a deep breath and sarcastically said he was sorry. Imagine my surprise when I went to the Verizon Store in the Village of Oak Creek. A sharp, dressed man stood up and greeted me right away with a smile. I explained what experience i had in the other store. He assured me that he would take care of it. I was hesitant. But Allen proved to be sharp minded and sorted it within about 15 minutes. The bear part was he didn't charge me. When I offered to tip him some cash. He smiled and thanked me and refused the tip, and asked for a review of my experience instead.

Since Brandon has taken over the business as John has retired…read more There has been no loss in customer service , courtesy. Brandon is a great and easonable and knowledgeable owner to talk to. Support a local and local business.

Charged me over $100 for an iPhone 7 screen replacement that was not even OEM. I was in a bind and…read moreeven though I'm a local, he still felt the need to gouge me. Very disappointing.