I signed up in December and was promised a $200 store credit as an incentive. It's April and I…read morestill haven't received it. The district manager has definitely dropped the ball here. Be SURE to get everything in writing and take photos of paperwork. I'll get that $200 eventually... but be forewarned!

5 Full Stars. Excellent customer service by Sebastion who…read moreis highly skilled and communicates to adjust to my level of understanding and needs. The. Best. Thank you

This is a counterfeit store masked as a cell phone repair business. I had a cell phone screen…read morereplaced on an s24fe. The repair person was quite rude and after the repair I experienced the forward facing cameras inoperational. I called the moment I noticed and the guy seamed willing to make the repair When I arrived after a 40 min 35 mile drive the repair guy was not willing to take a look. It seams the repair bussiness is an apartment or living space behind the counter. Smelled like food each time I arrived. The 1st time the business had an open sign on,but the door was locked. Sketchy!! Counterfeit items all.over the store and 1.75 canned sodas in a dorm room fridge when you walk in.....Sketchy!!!

To Just Wireless, The original purchase price for your…read moreLightning cable was $26.99 plus tax or about $30. Initially, I was impressed with the robust quality of the product. But It failed in about a a year. I delayed sending it back. In the interim, I bought 2 braided Lightning cables, both robust, for $8 apiece. They have been working fine. To get my refund, I would have to spend another $15 or about the cost of 2 cheaper cables. So I'd be into it for about $45 for one cable. I could buy 5 1/2 cheaper cables for what I'd have into your cable. It doesn't pencil out. And they're both made in China anyway. Not a great business model you have. I got snookered for a bad cable once. Not again.

Each staff member I've dealt with at this store is knowledgeable, professional, and patient. They…read moregreet you with a smile and address your needs as quickly and efficiently as possible.

This is why you should not go to local Verizon stores..... They are passing on used phones as NEW…read moreONES!!!!! I wanted to upgrade my 1Phone 8. Becca came out with an "opened-unsealed box...iphone 14 was all that they had, in black. The box the i14 came in was not sealed and was not even the same model!!!! The box is for Iphone 16e!!!!! I decided I did not want to pay for something I did not want. I would be more satisfied with a newer version and in a color that I want. I went in the next day and asked if I could exchange for a i17, and Rebecca said of course, we can order that for you and She reactivated my old iphone 8, I left the store with the i14 and a dummy phone #. I left the phone in the box in the shopping bag that she gave me on the floor board of my car all week. I came back to pick up the i17 in lavender. Rebecca takes out the i14 to inspect it and finds a little pinhole, not even a scratch and would not exchange it for the i17!!!!! I walked out, and called Verizon customer service.....Now I am being charged for to phones at full price!

Reanne is always helpful, knows her stuff, and has sold me tablets to phones. Recently I purchased…read morethe new Verizon 10.1 tablet, she set this thing up fast and got me on my way. I'm very happy with this store. When compared to the new corporate Verizon stores this place is stellar.

i tried to buy a sim card for my no-contract plan but Chad could not find one, even though he…read moreassured me he could. then the next day when a sim card was finally found, the woman at the front desk tried to charge me for a $35 "activation fee" which is only good for 90 days, but the verizon 800 number has no such activation fee. at least Dezirae did her best to attempt to help me.

Outstanding customer service ! Stew was fantastic, very knowledgeable and honest. He was very…read morepatient and ensured my phone was working completely before leaving and he never tried to upswell me on products that I didn't need.

Only Verizon provider to use in Payson. Audrey and Josiah give exceptional customer service!read more

This review is for T-Mobile cellular internet service and NOT the store…read more In a nutshell, when it's connected, the speed is super, but, this is the most intermittent service I have ever had. It's UP, wait, no it's down, it's up it's down. I have a water leak detector that notifies me anytime the device loses internet connection. I am getting notifications all day long. Ahhhhh! Time for Starlink I guess.

I purchased a new phone on May 11 2026. I began having problems with the sound. I returned to the…read morestore on June 21 2026 to get some help. The person first told me that there is nothing wrong with the phone. That I was looking at an advertisement and that is why there is no sound I had to convince him that there was a problem with the sound. After that, he was still no help. He gave me a website and sent me out the door. They are great when you are buying a phone but do not support you when you are having problems I would recommend that you run not walk away from this store Find a different retailer. I have seen your half- hearted apology to other negative reviews. Se below " Hi ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.'" Please do not bother. I do not want to see it. Do not call me either. I have blocked your phone number. I do not want to hear it either. I am done with our store I also found it necessary to file a complaint with the Better Business Bureau

Ripped off an elderly woman.. would not issue a refund on her new iPhone even though she returned…read moreit the day after purchasing. She found out she lives in an area where there is no cellular service. She had all her paper work, receipt, everything necessary for a return and refund, and Russell Cellular even recognized her account in their system but refused to issue a refund and continued to bill her. After a year of working with 2 managers and a district manager Russel Cellular continues to deny a refund and says they can do nothing. This is shameful. Stay away from this business. Other reviews indicate shady practices -- buyer beware.

Stay away from this store! Deceitful practices. My wife and I have been Verizon customers for over…read more24 years. We had just gotten 2 new phones directly from Verizon but my wife's was not working correctly. We decided to stop in to see if they could fix the problem. Chris said that he could fix it. But he had to call someone else to consult with while he worked on her phone settings (as he obviously did not know how to fix it himself). After about 15 minutes, he told us it was fixed. He charged us $80 to fix her phone settings and transfer our contacts. When we got home, my wife's phone still did not work: she could not make outgoing calls nor receive any incoming calls nor texts nor messages. Instead everything came into my phone (and we have separate numbers) !!! I went back to Chris and politely asked for a refund, since he had not fixed the problem. He said he could not refund me, as that $80 was to activate the phones. That was a lie, as we had already paid the activation fee directly to Verizon when we fist got the phones. When I insisted on a refund, he asked me to leave the store!!!! If I could, I would give this store a - 10 stars

Do not get Optimum Mobile. They have the worst customer service I have ever dealt with. To begin…read morewith, most of the customer support people cannot understand English. I've made several phone calls and spent hours and hours on the phone trying to set up service, b ut they keep saying was successful but never happens. Steve Snyder Sedona, AZ

Customer Service is non existent. I had internet service installed June 13th in Munds Park. At the…read moretime I still had StarLink active. The installer drilled through my wall right at the StarLink cable and cut the StarLink Cat9 cable. He wound up splicing it 4 feet up the outside wall. It's exposed to the elements and they won't come back and make it weatherproof. I've called at least 6 times and they are sending it to the proper department. Augu8th and no return call and cable is still broken. Missed my first payment because of app problems and they are on me hard. I'm not impressed.

Had an infected phone. Very professional, knowledgeable…read morecourteous folks there. Very good product knowledge too. They straightened out my wife's google pixel and we decided to trade it in for a Samsung. No problem there either. Quick and easy!

Since Brandon has taken over the business as John has retired…read more There has been no loss in customer service , courtesy. Brandon is a great and easonable and knowledgeable owner to talk to. Support a local and local business.