We mistakenly thought this store was owned by Verizon, based on the outside signage. When we went…read morein to use our iPhone insurance we were informed otherwise. Apparently we were not the first customers to ask about insurance support, as the clerk cheerfully gave us the phone number for Verizon insurance claims and told us how the entire process worked. We left satisfied that we knew what to do and to expect. Good job, treating us like your own customers!

Stay away from this store! Deceitful practices. My wife and I have been Verizon customers for over…read more24 years. We had just gotten 2 new phones directly from Verizon but my wife's was not working correctly. We decided to stop in to see if they could fix the problem. Chris said that he could fix it. But he had to call someone else to consult with while he worked on her phone settings (as he obviously did not know how to fix it himself). After about 15 minutes, he told us it was fixed. He charged us $80 to fix her phone settings and transfer our contacts. When we got home, my wife's phone still did not work: she could not make outgoing calls nor receive any incoming calls nor texts nor messages. Instead everything came into my phone (and we have separate numbers) !!! I went back to Chris and politely asked for a refund, since he had not fixed the problem. He said he could not refund me, as that $80 was to activate the phones. That was a lie, as we had already paid the activation fee directly to Verizon when we fist got the phones. When I insisted on a refund, he asked me to leave the store!!!! If I could, I would give this store a - 10 stars

I was on my way to Optimum in Sedona to get a new phone and decided to go to T-Mobile in Cottonwood…read moreas it was closer. Evan helped us and he was amazing. Explained everything, didn't try to upsell us and was polite, professional. I will definitely go back to see Evan.

The guys have helped me get my internet fixed 3 or 4 times. I'm kind of rude but they understand it…read moreand fixed it! Thanks again!

These folks are amazing! So knowledgeable, fast and the kindest humans. Our community is so lucky…read moreto have them.

My wife's iPhone 11 pro suddenly wouldn't turn on and we quickly took it here hoping it wasn't a…read moreserious issue. The staff checked and saw that the phone was still drawing a charge. We left the phone and got a text an hour later that it was a software update issue (we hadn't yet installed the last two updates), and that the phone was otherwise A- OK. We paid $20 for the service and left satisfied! I could not be happier with the job they did.

Joshua is very knowledgeable and very persistent about problems. We had a complicated WiFi setup…read more(old and new together) and he worked his magic. Very reliable, not inexpensive, but very worth it.

Josh was in the area and came over the same day I sent the text. It might have helped that I…read moredescribed the printer, its problem and provided our address. He ran through the checks I knew to do confirming that's all that could be done. Appreciated his recommendations with rationale for a replacement printer. I'd use him again and definitely recommend him to others. Having Josh come to the house sure beat dragging that 50# printer in/out of the car and a shop!

Josh is now the owner, but he has been here twice. He's head and shoulders above the other tech…read moreguys I've tried. He's good and he's honest. I won't ever call anyone else again.

The service tech was fast, prompt, courteous, and knowledgeable. I appreciated his help with my…read moreemail problems. We talked on the phone, set up the appointment, by the time he arrived he had pretty much figured out what the solution was. I would call him again or recommend to my friends. D Ellis. Cottonwood