Eric and Sophia are such amazing people helped me when I thought my phone was done forread more

From the owner: We specialize in phones, computers and tablet repairs. We…read morerepair Game consoles and gaming Computers.

Very understaffed, expect long waits. After they shut down a bunch of the smaller locations over…read morethe last few years, the remaining stores are much busier, so every time I've been recently, I have been advised that there would be an hour long wait. The staff is friendly, but they are overworked and overwhelmed.

If I could review T-Mobile @3432 Kennedy Blvd,Tpa leaving without a I would. 8/6/2025…read more A female rep ( just had moved here from MI) told me that this was the last week that I could get a "Free Samsung Galaxy 8 Watch Phone with Falls Alert Protection" as I had told her I was looking for one for my wife who has Parkinson's. She said that I could get 2 of these watches Free + a reasonable monthly fee+ *Insurance that she said I could drop in *3 months. Turns out these watches DO NOT signal for 911 when you fall. I had a bad fall & it didn't call 911. Our Monthly T-Mobile bill has doubled randomly with multiple charges of $1. Spoke to a Supervisor who said it would take $700+ to pay the balance for the 2 "free watch phones" or she said, "Maybe you could sell them online". To say that T-MOBILE has had a serious decline in the 14 years we've had them is an understatement. Calling their Corporate office in "Bellevue, Washington today. T-MOBILE is not a member of BBB, however their complaint rating is " 1.83 in negative ratings of which they have thousands. "If something seems to good to be True.. it is probably NOT True. Walk on by

disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

If I could give zero stars I would. I went out of my way to find a way to submit a review for how…read morebad this provider is. Outages are very regular. There is no explanation unless you go digging for it. I work from home and it just happens. Customer service has been pretty bad in the past also with how issues are escalated. It's just a bad provider overall and if there is something else in your area you should try it first. I'm hoping we get Google fiber in our area. Frontier is also really bad so I wouldn't recommend it.

I have been nursing my old iPad Mini along for the past year as it has been unable to do any more…read moreApple iOS updates. I finally brought it into the store to see if anything could be done. I did not have an appointment for the Genius Bar, but the guy in the front took my info down, and told me it would only be about half an hour. I wandered off, and in about 10 minutes, I received notice that my appointment was ready. The guy helping me was super thorough and knowledgeable. He confirmed what I already knew - that my iPad needed to be replaced with a new one. Fortunately, I could get a trade in amount of $190, so that helped substantially with purchasing a new one. The apple "genius" (maybe Andrew?) ordered my new iPad mini, went and got it, took my payment, deactivated my old one, set up my new one, and scrubbed the old one. Altogether it took less than an hour and I was on my way, easy peasy. I don't use their services often, but it's nice that they are available if I need to.

We purchased a new phone at the Apple Store and also bought the "premium" Belkin UltraGlass 2…read morescreen protector for $30-40. We were told it comes with a warranty and free replacement. Within 4-5 days of normal use (the phone was never dropped or damaged), the glass developed cracks. For comparison, $9 multi-packs from Amazon typically last us months without issues. Then the real frustration began. The store told us the warranty is not handled by Apple but by Belkin. That means filling out a lengthy online form, waiting nearly a month for processing, then another week for shipping. It has now been almost two months since purchase, and we've been walking around with a brand-new phone covered by a cracked screen protector. Extremely overpriced, disappointing durability, and a warranty process that is slow and impractical. I would not recommend buying these screen protectors at the Apple Store. Ordering from Amazon is far cheaper and far less hassle.

HIGHLY recommend this place! EXCELLENT customer service!!!!…read more I was having trouble texting and using my phone because of a cracked screen. T-Mobile helped me file my insurance claim in no time at all and then sent me here. I had never had any type of cell phone repair done and was nervous. Their customer service is superior and I was out the door within a hour! Don't hesitate...go there- I promise you will love it!

From the owner: Welcome to CPR Cell Phone Repair Tampa, the leading destination for all your tech repair needs. Our…read moreskilled team of certified technicians specializes in a wide variety of services, including repairs for iPhones, Samsung Galaxy devices, MacBooks, tablets, game consoles, and computers. Whether it's a cracked screen, battery issues, water damage, or data recovery challenges, we're equipped with the highest quality parts to ensure your devices are restored to their optimum performance. Located in the heart of Tampa, CPR offers fast, reliable, and affordable solutions to get your gadgets working like new again. Experience exceptional service at CPR Cell Phone Repair Tampa, where we prioritize your satisfaction and treat each repair with precision and care.

Awful customer service went in and did a meta glasses demo and waited two weeks for the email to…read morepurchase and when I never received the email I contacted this best buy to get help to try to get them to resend the email or whatever it is they send to meta to tell them I did the demo and the unhelpful customer service worker said I need to come to the store to get them to resend the email as I live more southern florida so it is two hours away from me. They probably shouldn't offer demos if they cannot help after the fact of it being a problem on their end and there being no way to contact meta. Bad customer service and awful service from the start.

Purchased a laptop from best buy back in July and had problems with it, so brought it in here. The…read moregirl and guy working at the geek squad area looked at it and were able to fix it. I was SO happy! They were so kind. I truly appreciate their help.

Beautiful well laid out store with lots of seating and space to stand or sit as you wait for your…read moreturn in the waiting list. Personnel / sales peeps seem to be really helpful Lots of parking - A+

Mitch was great help, he got my phone up and working. 5 star service thanks again buddyread more

I look forward to T-Mobile Tuesday as a mobile customer, and who doesn't like free stuff & great…read moredeals. All that is required is downloading the app and checking in every Tuesday, it's that easy.

Phenomenal service!! People at this store are just unbelievably helpful, honest, funny, and kind. I…read morehad a few problems with my payment plan, and number, but the representatives at the store were very helpful and dedicated much of their time to resolve the problem and deal with the call center themselves instead of just telling me to call customer care. They apologized numerous times for my issue and for holding me up so long. I also bought an iPhone 5 from their store and they were very helpful in providing me with all the details about the price, payment plan and everything else. There are a lot of people who have bad experiences with these telephone companies, but the people at this store go to great lengths to help you out.

Juan surpassed any expectations when assisting me with my phone issues. I truly appreciate the time…read moreand care he took helping me get a new phone.

Worst customer service, Kyle the manager is a clown and thar is putting it politely. Purchased a…read morebrand new iPhone that was defective and they did absolutely nothing. It was defective out of the box. Berry, Kyle and some other clown who works there should be terminated. If you can't provide proper customer service for a brand new iPhone, you should be bagging groceries.