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Verizon

2.5 (20 reviews)
Closed • 10:00 am - 8:00 pm
Updated 1 month ago

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4 months ago

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4 years ago

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7 months ago

The overall experience was frustrating, and one employee was not helpful, but Jordan was fantastic and easy to work with.

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7 months ago

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3 years ago

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3 years ago

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3 years ago

Walmart mobile has better service then Verizon. I can't send texts or receive them.

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6 years ago

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4 years ago

Had a tough time on phone and chats -- they helped me out and I got a better deal than I anticipated!

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7 years ago

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5 years ago

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6 years ago

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12 years ago

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12 years ago

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8 years ago

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11 years ago

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7 years ago

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12 years ago

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New Star Communications Int

New Star Communications Int

(2 reviews)

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Verizon - mobilephones - Updated May 2026

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