Izayah and Kerry were awesome, helped me restore my phone settings to stop auto deletingread more

Mixed feelings about this particular location. Initially went in on a Saturday night so daughter…read morecould upgrade iPhone. Was greeted by a newer worker who midway through helping us had to leave. Store manager then took over the appointment and further explained a promotion deal that sounded like a reasonable option. Somewhat taken aback when assistant manager declared his dislike for Apple products . Also noticed an employee sitting at top of one of the tables and possibly a third employee peeking out from the back room . We felt as if we were disturbing their program watching. Upon finding out that daughters current phone needed to be backed up, and hearing the assistant manager tell us the Wi-Fi "sucks" in this location, we opted to do so at home. Before leaving the store we asked if the promotion would be available on Monday and we were told "I can 100% guarantee you probably that it will be because we are always given the heads up before it changes". We returned on Monday and were helped by another employee and discovered the promotion deal was not being offered. No real surprise but aggravating nonetheless. The employee who helped us on Monday evening was much more knowledgeable, helpful and able to answer our questions. Daughter left with new iPhone so mission accomplished. Pros: store is spacious, easy to find Cons: lack of professionalism, long wait time

Drayton is so helpful! I just needed advice about a computer and he was very knowledgeable and gave…read moreme great advice and serviced my compute. Highly recommend going here.

We've had to have some iPad repair work done. We picked them without looking at reviews. At times…read morethey've just fixed my iPad for free, because it was no big deal. Another time I had to have a cracked screen replaced. My helper, I believe wanted me to just transfer my apps on another repaired iPad. I was adamant about keeping mine. The replacement screen was pricy, they tried to get the best deal for me. I think it was $100 off. It was still in the higher $100's. I second guessing myself and paid it. A year later the on button wasn't set. I took it in, to repair the button, they had to replace the screen, it cracked when they tried to remove it. It had been just over a year since I had replaced it. They could have said sorry, it's not under warranty. They didn't, they repaired it for free. Thank you so much Fixit Mobile you went above and beyond your duty. Susan Jessen

I have had to go twice to get my daughters phone repaired and both times the phone has been both…read morepromptly fixed and for a very reasonable charge. Highly recommend them !

From the owner: Im a small business operated by one man, not a big chain company.read more

The representative that assisted me in this store provided misleading information, promised account…read morecredits that were never received. He was not honest about our transaction.

Terrible service, people very unknowledgeable of pricing and how promotions even work. Was told my…read morebill would be a certain amount and the bill was nearly double!! Then it gets worse, Victra (Authorized dealer for Verizon) added devices to my account that I never requested or received. I complained to the Victra and they said there is nothing they could do. This lead me to having to deal with Verizon for 5 day and over 10 hours on the phone and text to get this resolved. FRAUD!!! they will add steal devices and use them personally?? I have gotten ZERO answers for why others were allowed to add products to my account. They said they have a purchase order for the added device, but if I DID NOT ASK FOR IT OR RECIVE IT THEN IT IS FRUAD!!! BOOO

I bought a screen protector for my phone about a month ago. I came in today to buy some…read moreaccessories and pointed out that I already had a scratch in my screen protector. They replaced it at no charge. The customer service here is excellent.

this has been an ongoing issue for a month, all I wanted was to get my back glass and mic fixed…read more they didn't fix the mic and then got mad at me for telling them that their professionalism is ridiculous. they threatened to deny me service because of me leaving a voicemail voicing my issues after they had hung up on me. then when I was on the phone I was getting laughed at for being upset for their lack of communication. if you talk to a lady named Bella just leave she is a very poor worker, Ashton isn't the best with communication. I could say more but I think id have a stoke, don't go here. go to the Provo location they are much much better!