Tom did a Great job porting 2 lines, upgrading phones and transferring services for 2 watches. He…read morewas super patient, informative and courteous.

Probably the worst Verizon experience I have ever had. Went into store to transfer my phone to my…read morehusband's account. Got told we had to do it online and via phone but they couldn't do it for us. We did it in store on our cell phones and got message that it was transferred over.My husband upgraded for a new iPhone, upgraded his phone and got charged twice for two different phones, both phones shipped to our house. You would think that our problems ended there? NOPE, received a bill today, somehow I now have my own account separate from my husbands, after receiving notice that it was all set and transferred, been on the phone with support for more than an hour, and they can't give me any answers besides that I can transfer my account in the beginning of January??? How does that make any sense??? With all the issues, I will never go to this Verizon again.

I have had to call 3 times for my line to be cancelled and even after I cancelled they never…read morediscontinued autopay and kept removing money grom my account!!!! They are THE WORST company to have to deal witlh!!!!!!

My mom came in yesterday with a simple question and was spoken very rudely by the female employee…read morethere.

Alanna was first cox customer service person that was clear and listened to our concerns. We have…read morecable at several homes and have had this Ct service for many years but We were paying the most for the least tv and cable channels...and We mean least. She was helpful in taking us thru options and probably the onlybteason we did not cancel service today.

Understaffed, long waits. I came to drop off a modem, that's it. Had to wait and wait. Employee was…read moregrumpy on top of being slow. I had to sign in and wait for people setting up accounts, getting new equipment and paying bills for a 15 second drop off. HORRIBLE!! 2 thumbs down because it's all I have.

Cliff, Tony and Howard are a great team of guys! They installed a phone system (15 phones)due to a…read morebusiness move and everything worked on the first round!! Tony is a wiring genius and worked well with my IT guy. Very little service has been needed, but Cliff was right there reprogramming the software as necessary. We're happy! Thank you!! Cowen Tax Advisory Group

Our retail florist shop is almost 100 years old and had 40 year old telephones which worked great…read morebut were very tired. We opted for the IPitomy telephone system. We contacted Cliff at American Business Telephone, who came to Trumbull with Howard to educate us and show us equipment. We have been computerized since 1982, but were not up to speed with VOP. They explained everything we needed to know in an easy to understand way. We hired American Business Telephone to rewire our shop for both our computer and telephone networks as well as purchase/install our new telephone system. We could not have been happier and would HIGHLY Recommend them for all your communication and network needs. Cliff is especially readily available after hours to solve any problems or answer any questions. We had an outage with had nothing to do with our inside phone systems, but rather a problem with our T1 line outside the building. Cliff spent hours trying to find a solution and placed many calls to our T1 provider who Cliff had no association with. What other company would do that? I mentioned to Cliff our children were going to be in Europe for the Summer at school and Cliff told me that their smart phone can connect via the internet into our VOP over with the IPitomy telephone system to save on calls in the USA. Cliff spent the time to set up the IPitomy as well advising how to configure the smart phones to do this. All at no extra cost to us! The service this company gives is outstanding! Carl City Line Florist, Inc Trumbull, Ct

I worked with Rachael E about 3 months ago at T-Mobile. She was incredibly knowledgeable and…read morehelpful. I am still impressed, and it's 3 months later! We switched from Verizon and couldn't be happier. Our service has improved, we are able to make and receive calls from home, and our bill has gone down. We are also saving money with our Netflix subscription, and paid off our old phones. If you are thinking of switching, consider working with Rachael E - she is amazing!

After having a bad experience with the main st T-Mobile, i visited this store and the help was…read morehelpful in getting my home internet back up and running. I also signed up to have our two phones back with T-Mobile and wasn't told about certain charges that you incur from switching. I have returned and talked a two managers and was told I would have an answer in the next few days. So far 5 days and no call. Will return Tuesday and maybe get some answers. It's not right that you're not told the whole story about different fees and charges when you sign up. I am really disappointed after receiving a bill for over $250.00.

I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

Used to be a great place. Even 2 years ago. Have gone couple of times lately personnel are arrogant…read moreand ignorant. One previous to yesterday, went for a warranty, attendant made us wait for an hour. Told us that he would take care, then he came back saying that there was nothing he could do about it. Yesterday, went for an accessory, showed the salesman the iPad. Asked him twice if this was the correct accessory, he replied on cynical mode yes. Today, arrived. Accessory doesn't fit. I needed it for a meeting.

Had the worst customer service experience there a few months ago. Went in the buy a new Apple TV…read more The CSR was rude, condescending,sarcastic and just not a nice person. He actually snatched the cash out of my hand. I should have snatched it right back and told him what to go do w himself, instead I called and unloaded on his poor supervisor, who really wasn't able to offer much more than a lame apology for her employee's egregious behavior. I will never set foot in that store again.