Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I am writing to formally complain about the service I received at thisr Redlands, CA (Alabama…read moreStreet) franchise. I have previously had good experiences with UbreakiFix franchise locations, but my recent experience at this new location I tried has left my phone damaged beyond repair and cost me $250. I dropped off my phone to have a cracked screen fixed on my birthday. I noted that the two employees working did not speak English or Spanish fluently, making communication difficult, but I assumed it was a standard repair. Two weeks later, the screen began flickering, and I noticed the bottom external screws were not fully installed. I could not answer my phone or see the new screen they supposedly put in, I returned to the store, and the staff in very broken Endlish informed me the issue was now the battery and offered to replace it-so I agreed - Afterall this is supposed to be a great repair service brand. However, I later discovered they did not replace the battery. When I took my phone to another repair company, they discovered that three internal screws were missing entirely and my battery had been pried lose and not replaced,. I did not do this. Only this location of this franchise did, I gave this location two opportunities to properly repair my phone and communicate clearly, but both attempts failed. Furthermore, during my visits, I witnessed multiple other customers complaining in both English and Spanish about faulty repairs. I myself have not been able to conduct my work and it is affecting my job. Given that my phone is now permanently damaged due to the poor workmanship at this location and false information about work performed, I want to request a full refund of the $250 I paid. However, The staff can't communicate in English or Spanish the two languages I speak -- so it makes it impossible to request from them directly. I hope that the National Team at UBrekIfix see this and can get me a ok a prompt response regarding how this will be resolved. This location needs to be renamed YouBreak WeBreakSomemore!

The boss helped me with amazing and FAST service ! 5 stars! Recommend them. Very happyread more

They are charging me more for a phone than what it's worth I paid 450$ ...112$ every month and now…read moreI magically owe more

The best phone purchasing experience I've ever had! Anthony made the whole process as easy and…read morequick as possible. I think the entire process took less than an hour and a half! He made sure I got the best out of my deal & was extremely friendly and personable. The manager Alexis was so kind and helpful. I doubt you'll be getting a better experience or deal anywhere else.

Went to this store not knowing it wasn't a corporate store. I needed a phone upgrade and the…read moreemployee pulled the whole "you get a free iPad" scam. He completely lied about everything and wouldn't let me trade in my phone. He added lines and never gave me pricing. He didn't give me a receipt, which I assumed was in the bag. I didn't get an email receipt. When I got my bill is when I discovered it went up over $100 per month. I would go to one of the corporate stores which aren't on commission like this place.

came back from vacation with water damage and not able to turn on.I was was worried I had lost…read moreimportant photos. I brought it here, on an holiday which I was shocked they took mine in and they were honest from the start about what they could and couldn't do. They clearly explained the process and pricing, which I really appreciated. Chris was able to get enough charge into the phone by replacing the battery so I could save all my photos -- a huge relief. In the end, I only paid $20 and gave a left a tip forr the diagnosis and troubleshooting, which was absolutely worth it. Chris was professional, knowledgeable, and genuinely helpful the entire time. I never felt pressured or overcharged. Great experience overall and I highly recommend them! They have a Fontana store too so convenient!!

Awesome Place. They fix everything like phones, computers, and tablets. I come here all the time.read more

went here 2 weeks ago told the worker about my charging port not working and about my screen being…read morecracked only fixed the screen and even though i told the worker the charging port wasn't working he didn't do anything about it the screen is bad quality and my phone turns off at random times

They are more than great they are amazing! They go above and…read morebeyond. I went in to get my phone screen repaired for my rvvl 6. They were able to repair it within 30 minutes. With a reasonable price of $85 when other places charged me $100+ and done within a week :/. Unfortunately it was the wrong screen (which they weren't aware of at the time) that was put on my phone because there wasn't any sound anymore. I took it back and they apologized and would repair it again with 0 charge. It happened again,where there wasn't any sound- even putting in new speakers also with 0 charge. So it was just my phone. They were finally able to repair it once they ordered a completely new set of phone screens,and still with zero charge. Even giving me a new phone protector,instead of the old one already on there-0 charge. They were willing to work with me,and around my problems. Please check them out.

Really great service, they are quick and good at what they do they also have really good prices,…read morewould recommend to friends and family

Owner of the store Nathan sold me 2 fake I pad pros 11 inch (m4) 5th gen. First one was dead when I…read morebought it for 460. When I got home and charged it it would not power on . And When I further gave it to the person it was for they inspected it better and told me it was a clone. A clone that would not power on he sold me for $460. He only gave 370 dollar refund not full refund. Then I bought a second one for 460. I told him I didn't want to buy it because his last one was a clone. He said "but I charged it this time look you can check it ". It looked fine and paid him 460. When I gave it to the person they inspected it better and told me the second I pad pro was also a clone. When I told him I wanted to return it to him he told me to "fuck off" and I took a 460 loss on the second I pad and took an 80 dollar loss on the first I pad He also sold me a MacBook that you can't restore with a motherboard problem and a MacBook with a bad fan making a loud noise

Great service! I was in and out of the shop for a phone repair. Everything works well! I would…read morerecommend!

Please watch out!!! These people sell you stolen merchandise!! Be careful!! Please just buy the…read morephones from the actual merchants

I brought my I phone to get the screened replaced. They took care of it right away. Great service,…read morethey took care of it really fast. I recommend this place for any issues with your phone.

Went in to get my iPod touch 5th generation's battery replaced. All the buttons were working when I…read morebrought it in on Monday, March 23rd. When I picked it up on Wednesday, March 25th they gave it back to me with the battery replaced but the home button no longer working. Then the technician that worked on it tried telling me and his coworker that it wasn't working when I brought it in which is a complete bs. Then, they tried telling me that it was broken due to the inflamed battery which makes no sense since it was fully functional when I brought it in on Monday. Would never go to them again horrible experience.