No issues with the actual service, love them! But this specific store is SLOWER THAN MOLASSES!!!read more

We had spectrum out for intermittent services close to 10 times we couldn't listen to a song or…read morewatch tv without a 2 minute loss. So we canceled spectrum services . Now they with auto pay charged us 65.00 because they don't prorate their charging us so they put us in the red for a poor services

Shout out to Jerod with Spectrum Customer Service. Jerod was very patient with my elderly mother…read morewhile she initiated service in her new residential community. There were lots of channel choices and he explained any and all channels she asked for additional information on. Jerod is an exemplary employee, thank you again Jerod for your time and patience today!

The apartment complex I'm in has an exclusive contract with Spectrum that only allows their coaxial…read moreconnections. I moved units and hooked up the equipment myself. I was experiencing much more severe buffering issues than I had at my old location. They convinced me that the problem might be the Modem Router that I had brought from my old unit. They substituted their modem (NO router connections but they'd rent me one for an additional 10$ per month. Their modem didn't solve the problem. Also my old Belkin router would no longer work with their new modem. I switched to an ATT Air Account. My Belkin is back working again and While I'm paying more per month for ATT, I'm just fed up with Spectrum's ever enshitifying service.

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Well, I originally signed up there said there be no fee to Switch. They charged me 1000 to switch…read moreto Spectrum. We had service outages their salesman lied.

New customer service,I have paid I have a account. I have not the service I Paid for…read more They are going out of their way to tick me off,Been two weeks at new condo I have 6 channels and they are not interested in any way. Anyone know of a reliable cable service?

WORST INTERNET PROVIDER I'VE EVER DEALT WITH…read more I left Spectrum on October 8th, returned EVERY piece of equipment I had, and thought I was finally done with their terrible service. Fast forward to today--I check my account and find out they took $270 out WITHOUT my authorization, pushing my account into the negative. When I called, they had the nerve to tell me I "still have other equipment." Absolutely not. On October 8th, at the Spectrum store in Pinellas Park, FL, I explicitly told them I had nothing else. Not only did I live in my apartment for 3 years, but Spectrum techs came out multiple times and they themselves swapped equipment and took old boxes with them. Now suddenly they want to "investigate" -- but somehow they had ZERO hesitation taking my money instantly. Funny how the investigation only starts after they hit your bank account. And their answer? "We can't give it back." Spectrum is hands down the WORST provider in existence. Shaky service, constant outages, clueless customer support, and now apparently they just help themselves to people's bank accounts. Do yourself a favor: RUN from this company. They don't deserve a single customer. Everyone should throw away their business ASAP.

Went there with my mom and it was super busy. Within one second of us getting inside they told us…read morethey would be right with us. And they were. We had a gentleman show us a phone compared to the iPhone that I wanted my Mom to get. He was set on an android but he understood the want for n iPhone. We spent about an hour in there. He helped my mom with her phone and she Is super super happy. The costumer service was great and I recommend this Verizon wireless

Check your Bill very very carefully because Verizon likes to add on charges and they don't tell you…read moreabout it and soon you're paying more and more and more for your phone bill and when I called the Verizon they had snuck and charged me an extra $200 on my account so make sure your account is correct because they are taking advantage of every single opportunity

This company sucks i paid my bill and service got cut off a few days later will never recommend themread more

Business Internet was out for 6 days !!! We've called 6 times! They won't send out a technician…read more They still haven't !! It's still down!! They sent us "a new router" and it didn't come with the cords needed to connect, and our router was broken to begin with and they sent us an internet booster so it's useless! We are a medical office, this is so bad!!

Subject: Poor Customer Service Experience at Parkside Location…read more If I could give this experience negative stars, I would. I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

Love this Verizon store always helped me when I needed upgrades to my phone and they have good…read moredeals on phones and accessories. Don't be scared of these other reviews. This is the best location.

They are allowing phone scammers to abuse their service using spoofed numbers. The scammers can…read morespoof a number but cannot hide the VOIP network the callers are using. I've been getting calls from all kinds of numbers on their network every day this week.

like apparently everyone else who came to review:…read more I had a myriad of problems today with Spectrum. I talked to 6 (you read that right) representatives and still am not situated with my service. I'm setting up a new service; 2 representatives put orders in for only half of my equipment. Another tells me just to go into the store and pick up my equipment. I get to this location and Amber, the world's rudest, nastiest, and most incompetent "customer service" representative I have ever had the displeasure of speaking to (seriously I really can't fathom Spectrum hiring anyone worse), tells me "the policy changed yesterday" and that she could only issue me the router without the modem. She tells me I have to wait until the 25th (so 4 days without internet as a law student) to get my modem in the mail. She tells me to go call her director or customer service. So I go out to my car, and I call customer service. They then told me to put someone in the store on the phone to tell them I am supposed to have my modem. Long story short, I get my modem. I get all the way home and realized that Amber either intentionally or ignorantly gave me the wrong router. So I go all the way back to this location for them to then tell me they just ran out of "the tall routers" (ie the 5G). So due pretty much largely to the incompetence of the one and only "Amber," I now have to drive 30 minutes to Seminole. So I drive to Spectrum Seminole who, with the kindest service I've received all day from this sub-par company, immediately give me the correct equipment. This location is abhorrent. Do better. And Amber, you're the actual worst.

Rick could not help me, but he put me on the right path and I was able to get my problem solved.read more

Rick seems like a straight up guy and helped me out of a jam. I'm in the same business as him and…read moreif someone took my proposal and used it as a homework assignment, I'd tell them to pound sand if they then asked me to install gear they purchased elsewhere. Also the cheap Best Buy remote does not allow for the customization needed for most systems. Michael F's review should be totally ignored, I know his type.