The girl was wonderful! She said I can replace your lens in 5 minutes! She did and it made so much…read moredifference!! So reasonably priced also!! I highly recommend this cell repair shop!

Great and fast service. Knowledgeable staff, nice to do business with. Will use them again if…read moreneeded.

As a long time (25 year) Verizon customer, I never thought I would switch, but after talking to…read moreDaniel C and finding out how great the network is on AT&T I decided to make the change and I'm so glad! My service is wonderful, and Daniel is so knowledgeable! He gave me so much information. I was stunned by his expertise! He's a new rep and with his knowledge you would think he'd been working for AT&T his whole life! If anyone is looking to make any kind of change or purchase any accessories or upgrade a phone, I would absolutely send them to Daniel! He's intelligent and sincere and never pushy! I can't recommend him enough! In a world where customer service seems to be fading these days, I would run to this store!

I've never experienced customer service so poor. The salesman sold me on a good price but I never…read moresaw it in my bill! And in trying to solve the issue, I lost many hours on the phone waiting on hold and getting the runaround. Very happy to be leaving if I ever get someone on the phone to unlock my device!!!

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

Rude staff and no one else in the store. Prices absurd. Spent 100 dollars on two phone cases…read more Seriously we already pay for the astronomical service. Verizon you need to step up your game in the personnel department because so many other providers have better phone offers, service and accessories. Not impressed. Your comprehensive phone coverage is he ONLY reason you got more than one star from me.

I had to swap out phones because mine broke and was charged $15 to transfer the contact list and…read morephone number, then the guy in there told me I could save money if I purchased something. "Are you serious?" You are better using the Verizon store at the Coventry Mall, because this place is out to take your money. I won't be back and neither will anyone I can convince not to use this store.

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

My iPhone X started taking blurry pictures, especially in bright sun. It seemed some dirt had…read moresomehow gotten under the lens cover. I brought it to them thinking a new lens cover and cleaning might be the fix. Here's where an experienced technician comes in, Turns out the lens cover was fine. They took off the screen and cleaned the camera lens from the inside along with the tiny lens that does face recognition. Who would have guessed that was the answer? Not only did my camera work great afterwards but my face recognition, which had also been acting weird, was back. No lens cover replacement needed! The Iphone X lives on!