Cove offers a wide variety of services for Residential and Business Customers. Check out their…read moresite to see what all they offer. Their Customer Service department is wonderful they are very patient, friendly and informative.

Had an outage due to a storm and an actual person called me to let me know they had fixed the…read moreproblem within a day of it happening! Never have had this level of service. Highly recommend!

I had GoNetSpeed installed May18th. It is delivering exactly as advertised, simple, courtesy…read moreinstallation and speed as advertised. Hardwired I'm getting 102/106 download/upload speeds and with my wireless I'm getting a consistent upper 80's download with mid 90's upload speeds I have 12-15 devices and everything steams without a problem $50 a month guaranteed for life. Sure beats my old provider in every way.

Trying to talk to customer service is impossible, yet they provide a phone number that only…read morefrustrates me since you still can't speak with anyone. After several minutes of recorded prompts, still no one to talk to. I have been dealing with trying to close my elderly mothers account and return the equipment since she moved to a nursing home. I've had several other companies I've been dealing with throughout this process, and Xfinity is by far THE WORST! I canceled the service over the phone. Either I never got the confirmation number, or I lost it, so I was unable to return via UPS. I contacted Xfinity and was told a new code would be mailed. It never was. I had no other record of the cancelation, no email, text, or surface mail. I decided I needed to return the equipment in person, but Xfinity let me to one of their location that doesn't accept equipment! I finally did get it returned to another place that was very far. Next, there was a credit of $21. Xfinity kept saying they would credit the account, WHICH NO LONGER EXISTED! After several more frustrating attempts at reaching them, I was told the check would me mailed. Finally, in the mail is an envelope from Xfinity, but no check, instead a bill for $149 for the equipment that I already returned! Back to trying to contact them. Bottom line, I feel they prey on the elderly. I think they try their patience, so they give up on their small refund. I think they send these erroneous bills in hopes seniors either mistakenly pay or give up on contacting the company so they just pay it. Shame on Xfinity!

I visited this Xfinity location twice within the last couple weeks and had two different…read moreexperiences. The first day was a weekday before dinner. I had to pick up a modem, which customer service over the phone told me I could just walk in to get. I was greeted by an employee who checked me in and stuck me in a queue of people waiting for service. I probably waited at least 15-20 mins before I was called over. They didn't have the equipment ready and I waited another 5-10 mins for them to package up one piece of equipment. The other visit was much quicker. This was a Saturday around 11am. I was checked in and only waited about 10 mins before I was called over to return some older equipment. The staff was friendly both visits and they did say that you could use the QR code on the window to schedule an appointment to get faster service. I just think pick up/drop off of equipment should be a separate area from everything else. It takes 2 seconds vs someone setting up a new device.

Had to get a new phone here because my last one was stolen. Customer service kept cracking jokes at…read morethat, which was whatever, but when it was time to get a new phone they didn't tell me that it would be shipped to my parents (account holders) address and not able to be picked up in the store, even though I paid in full on the spot. The rep then blatantly lied about being able to reroute the phone to a fedex facility to pick up. Bad experience overall.

This small start up offered pro bono help! They said they don't charge and are helping people with…read morewifi security and set up. Such nice people.

From the owner: Wifi done right. Simplify your life! Pittsburgher's who speak your language, forget those long hold…read moretimes with your service provider. We're here for yinz!

Went with Greenlight because we wanted to support a local business. The service works well when it…read moreis on (little to no trouble while using multiple devices on the network, relatively fast download speeds) but consistently goes off around midnight every night. This is more than just an inconvenience as my wife's CPAP machine needs to upload data every half-hour. We have had mulitiple nights were the machine has reported no data (ie that my wife has died) which causes her hospital to dispatch an emergency response team to our home while we are sleeping peacefully. The ERT is a fast acting, elite trained force of professionals who do not hesitate to break through windows and kick down doors. We have had to replace our bedroom window FOUR TIMES in the past two months. I will be sending the bill to Greenlight Wireless. One addendum: my wife wanted me to point out that though she needs a CPAP machine, she's not a landwhale. She's a normal sized woman. About 5'2 with enormous breasts. Her septum is deviated and so she has the symptoms of a fattie without all the lard. Thanks for nothing Greenlight Wireless!

My apartment building offers GLW wireless included with rent. The service has been down for over a…read moreweek. No one returns phone calls or responds to online inquiries. I've contacted the BBB & i don't think they are even responding to them! Even when the wifi was working (& there's a router right outside my apartment), the service was still low & would cut out all the time. It was 'ok' for being free, but being without service for over a week is unbearable!

Blue Devil in Burgettstown now has high speed internet. There is no reason on earth anyone should…read morespend their money with Hickory Telephone Company. You will never get internet speed near what you pay for, they will be in your home multiple times a year to "fix" things and when you need them they will not be out in a reasonable amount of time. They will respond to a negative review quickly, but have no interest in resolving your problems. They have excuses for everything and no business working in our area. Please exhaust all other options before buying from HTC.

Welcome to the land of a monopoly. Internet speed is good but tv is terrible. Pay more than Comcast…read morefor less. No on demand and bundles don't include everything. Get anything else.

Disappointed for a variety of reasons:…read more 1: Had to pay for professional installation, and soonest appointment was a week away despite the store being down the street and promise of "same day installation" 2: appointment windows are 2 hours long and there is not a "your technician is on the way" notification, I.e I could do 4:15 not 4 pm, but the window is 4-6 pm and technician came at 4:03 and left at 4:10.... I got home at 4:12 from the hospital 3: no way to contact tech directly, everything is through AI bots and the only options are to reschedule your appointment when they notify you your tech has arrived 4: tech support is non existent. rep repeatedly muted himself during conversation unannounced for 5+ minutes. Provided very little coherent advice, then pitched Xfinity mobile ;(

I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

Beautiful store. Per my Xfinity rep, Jeannie, it has only been here since June…read more I am here only to disconnect cable TV and internet and return equipment. Decided to cut the cord and use "rabbit ears" for TV. I am ok with that. Am able to get about 30 stations and will still have to figure out how to position antenna to get PBS. And internet? Decided to go with Verizon unlimited data plan and get a jet pack for computer. Will save money which is the ultimate goal. Basic xfinity cable TV and internet was getting way too expensive. Oh, and Jeannie was very pleasant and efficient to work with.

i greatly apprecate there service and reasonable price for home phone and internet service. i was…read morehaving difficulty hooking it up. i reached out to them and they returned and explain to me and i greatly appreciate it. the money i have to spend is well worth it.thanks for your kindness and patience with me.theresa carroll

My internet was out for over two hours today. I phoned the CC customer service and the phone tree…read moretook my info and said a diagnostic was being run on my internet. After about 4 minutes an new recording come on and said they have high call volume and couldn't help me and then disconnected. I did this 3 times and got the same results. On the fourth time I got into a que that said the rep would use dual authentication when the came on the line. I got that message 5 or 6 times but no rep came on. After being on hold for one hour, my home security system notified me the internet was back up. Never did get to speak to anyone. No option to speak with a person was presented. Tomorrow I will start looking into alternatives to Consolidated Communications. I would not even give my experience one star but zero stars was not an option.

The sad demise of a once helpful and responsive company. Hours on the phone with people who do not…read morespeak English very well. I would gladly pay more if the customer service would come back to the United States