Watch this store. Went in to add a line and a couple hours after I left the store I get a call from an obviously fake representative pretending to be from Verizon asking dumb odd questions while at the same time receiving an authentication text I didn't initiate. Verizon always pops up on my caller ID if they have ever called in the 20 plus years I've been with them. This number said unknown & spam. Called back and the worst response from a scammer I've ever heard because we also know Verizon doesn't answer on the first ring. Asked some questions and he hung up one me. Then when I reach out to the representative that helped me, he text me "legit from Verizon" NO IT WAS NOT! Beware. Note: I'd love for a manager to reach out to me and research this as I have heard that Verizon in store employees have been known to steal personally identifiable information (PII). read more

Went in for a basic upgrade, made an appointment a few hours in advance. Walked right in and I got help immediately. I was in and out with a new phone, new plan and saving $20/month in just under an hour. Tyler was a great help, listened to what I wanted and didn't try and push me into anything I didn't need to pay for. The rest of the employees were super nice as well. If you had a bad experience in the past, give them a try again, may surprise you. read more

Tyler was super helpful and accommodating. He was well trained and very knowledgeable!

Brandon was amazing. I got there and was able to be helped right away. He had me in and out within 30 minutes. He was super knowledgeable and was able to answer all of my questions. I got my new phone and was on my way! The store was clean and organized and all employees were friendly. read more

I just want to say a big thank you to Danielle she was amazing and friendly. My husband & myself had not changed out our phones in over 5 years so we went into this store off of Happy Valley & Lake Pleasant Rd. read more

Check your plan for a charge increase after visiting this store!!!! I went to this location for a phone upgrade and it went smooth, in and out within 30 min. However once I got home and set up my new phone I check my Verizon app and find a $15 subscription to Apple+ on my line. This was never mentioned once during the initial phone transaction. read more

This is a review of Verizon wireless not the storefront, but they do sell the VERY LIMITED ultimate "un"-LIMITED plan, so. Let's dive in. "Unlimited" data has actual data limitations and throttling gates put on once you use a certain amount, threshold, or "gate" in a billing cycle. Your account will be labeled a "heavy user" that will be used against you to slow your service and deprioritize your data any-time after that billing period and for the duration of your very limited "unlimited*" contract fine print and ask about gates limits and data thresholds before you sign. They will offer to distract you from your questions with special offers (or "resolutions" if you are already anchored to this piano on my back, aol speed , rotary WiFi service if u can even use it while "throttled") Customer reps are also not going to inform you if has or is happening they will have you troubleshoot to the point of trading equipment ( keep your box people, double check it's a free replacement, and be very prompt to return or they will hit you with those charges, too) and then do it all over again, again,and again, repeat for months. Until one nite three days ago I received an actual notice that I had reached my data limit on an unlimited plan and throttling was taking place. I took this new info to Tech support, where hit the customer service jackpot, and spoke to a capable, honest employee! no really, I know that this is probably the hardest part to believe about my journey to answers, and trust me my customer service experience with the support team makes this story seem like a happy ending. But back to it, this young man was able to find the issue share it with and explain it in under five minutes. after months of effort I find out we have been intentionally slowed due to high usage. No troubleshooting, home networking problem, not weak signal from the tower, not faulty equipment. The company that was giving all this "tech" support and customer "care" and "resolutions" was "Gating" or data and "deprioritizing" our data and use during any and all high traffic times so that's Monday thru Friday 3pm- 10pm/12am and pretty much all day Saturday and Sunday. such a lack of honesty using legal jargon to lock you in to a VERY LIMITED "UN"limited plan. I guess it's all in how you define Un-. If I could no star this I think I would. I feel deceived by the contract by customer service by tech support no one told us no one notified ( support claims a letter went out with all the info we are paperless and I received one notification for the first time ever on 7/31/2025. ) I can actively view the speeds on my test jumping and holding at 150mps tonite, but then something happens( throttling ) and only allowed to use about 13mps of that. But they state in writing they don't do that, and yet. Tune in next time for Part Duex : Ann#2 in customer support hangs up on you!!! (4hrs into a call) read more

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I spent 3 hours on phone with Verizon Tech Support Levels 1 & 2 trying to get cell service changed from old phone to a newly purchased phone. Both levels of support failed in their efforts. I went to Verizon store in Peoria AZ at Happy Valley and Lake Pleasant Rd. Danielle was awesome. Very friendly and knowledgeable. She transferred my service from old phone to new phone in 15 minutes. Forget the corporate tech support, go to your local Verizon store. Thanks Danielle! read more

We went to the store on Monday and the sales person we had was fantastic. Helped us with everything got out in a timely manner. We were happy with the products we bought in the customer service that we got thank you so much. read more

Don't go here, I went in this store to return 2 phones that were trade ins. Also I had an issue with the wrong phone being sent to me. I was greeted by Wyatt who from the get go had no interest in helping me except to purchase another phone. I've been a Verizon customer for 19 years and after the way Wyatt refused to take the returned phones deal with any of the issues I was having with Verizon is all I need to know. I'll send these back and take my lines over to a carrier that cares about their customers. I asked Wyatt if this was anyway to treat a 19 year customer and he said that's not my problem. Well Wyatt either is Verizon an issue for meany longer. Thanks for sending me to AT&T. read more

Store never answers their phone. It always goes to the main 800 #. I am simply trying to pick up an online order on Saturday, And the 800 number is telling me that they will cancel the order if I don't pick up today. And I cant talk to anyone at the store. I am tired of the lack of customer service with Verizon and the lies the 800 # staff every time you talk to someone it is a different story. The one I talked to Tuesday said he talked to the store and Saturday is good. If I had not got another text message saying that i had to pick it up by today. I would have showed up with my wife who the phone os for. And it would not be there. read more

Went into this location to upgrade two lines. Talked with Adam. Told him upfront what I wanted and I wasn't looking to increase my bill but to pretty much stay the same. So after about 45 minutes, he brings me a mock bill and it's almost 40 dollars more a month. Okay thanks for not listening to me Adam. We took off the mobile protection and that lowered me back down to the same as what I was paying. We talked about Netflix, Disney, Apple Music etc and we were going to save money with having those promotions. Great Adam. Let's do it. Oh and then he said there's a promo on your phone where you don't have to pay off the remaining. Verizon will take care of it for you. Great! Now we're here over an hour and Adam is in the back. He comes back and says oh there's a system error and we can't get the balance to zero out so you will have to pay it. I was like wait that's not okay. I asked if they could call Verizon directly and get it to work. He said yeah you can. Excuse me what!? Then you can cancel this sale. He picked up the phones and walked away. What a waste of time. I walked and then came back on and talked to Damon. Hey Damon are you the manager, he said I am one of them. I said okay let's talk about what just happened. He said I'm familiar. I said okay what can we do about it. He said I can call Verizon there was nothing they could do. What in the actual heck did just happen!? Guess what. Called Verizon and told them what happened. They were appalled I was treated this way. AND they took care of me!! I'll NEVER go into this store again. Over 18 years with this company and this is how this store treated me. read more

We returned to this authorized Verizon store for the second time because of the exceptional service we received fromLisa. I am happy to say her amazing Customer Service knowledge and skills helped us get a fourth line added to our account. She's always very very personable, caring and extremely helpful. Lisa, we are so glad that you were there to help us when we need it. read more

As you can see the "business owner" replied and said she/he/they would "escalate this issue for further review".. I have yet to hear anything nor have they made any attempts to contact me on reaching a resolution nevertheless "gain their trust back". I will be visiting the store again but this time I will have EVERYTHING put in writing before I leave. Verizon and/or its employees have stolen (and I say that because I was promised credits (money) that I never received) equalling hundreds and possibly even thousands of dollars and I believe that still falls under the "stealing category" if it does not, then I retract that word as I have a feeling they wouldn't hesitate to sue me for libel. So I'm stating only facts and experiences because I'm not about to let them come after me for that. So to the business owner- if you would like to speak with me and resolve this issue in private I'd appreciate that. If not, I will keep coming in until the issue is resolved how it should be. All of this just blows my mind at what large companies like this can get away with and not even have a boss or supervisor or "business owner" be available to speak with when requested. But they respond almost immediately to Yelp reviews.. that should tell you something right there.. If you call all they will say is that the supervisor can do nothing more than what they can, and if I ask for anyone above and beyond that I'm told they do not have anyone... yet here there is supposedly a business owner yet I've never been able to talk to them when I've asked. It seems they only come out to here, places like Yelp to make it look like they care. If they cared, this would have been easily resolved. But still, here I am, going on over 8 hours of chats, phone calls and visits to the store where each representative does something different acting like they are helping me yet none of them have. And to touch on another review I read, yes they are absolutely rude and condescending. I will also be looking into reporting them to the BBB and anything else I can do. After being a customer for over 8 years (including my husband who is a veteran) I truly regret staying in hindsight now that I know almost all the representatives are deceiving and only seem to care to upsell instead of resolving any issues. read more

I had bought a wall charger and it was not working. Brought it into the store and it was taken care of and I was given help figuring it out. The manager Devon is very helpful and kind. All associates in the store are prompt and able to help! read more

My 85 year old mother got a new phone and gladly paid the $30 set up fee to have this location transfer everything over etc. they said she was all set only to get home and nothing worked, didn't bother to help her set up emails and other apps. Her phone wouldn't work at all and no texts. We took it to another location next day and they got it working. She should never have been told it was ok to go until they had provided the full service she paid for and made sure she had a working phone at the very least. Helping a very senior citizen with the other stuff would have won a 5 star review, but I guess Verizon doesn't really care about true customer service. read more

If you love being spoken to with a rude and condescending manner, this is the place for you. We would NEVER set foot in this store again and will happily take our money elsewhere. read more

The greeter was extremely rude. Customer service made me an appointment over the phone and when I got there he was like no they didn't. Of course I couldn't get the operator back on the phone. But this manage was rude and lazy, leaning over the front welcoming customers doing nothing else, left a line of people while he walked out the front doors for lunch, like why not sneak out the back, just in your face rude. read more

The business hours on Google are always wrong and they are never open when it says they are. The hours on the door are wrong. I went in today and there were 3 people ahead of me and 2 people walked in after. These employees are slow and don't care if they have a long line. They sit and discuss vacation locations like they're great pals while people are waiting in line. It smelled inside of bad body odor and was unbearable. I dont recommend this location at all. read more

Is there a negative star??? I have been with Verizon almost 16 years. Love their customer service. From chat to call in... HOWEVER this store has the worst service!!! The attitudes...and what appears to be lack of training... After a morning chat with Verizon online, I went into the store to return a Galaxy Notebook with the 14 days and per my earlier chat. The rep who "helped" me started by questioning if he could help me because it was a return. I proceeded to show him my text. Then he couldn't find my order information. So I looked up my email that had info for return. At this point the attitude and lack of knowledge was past frustrating so I said I was going to look around. He comes up to me and said I would have to pay the restocking fee in store. I asked him to bill to my account. He informed me he couldn't. I then asked him to contact customer service for me... His reponse with a mocking tone was was ... you want ME to contact customer service for YOU?? At which point I asked for his manager who showed little or no concern. We have choices when it comes to service. I'd rather pay more for great service. Hence the reason I stay with verizon. This store needs training in customer service read more

This store to include the manager Guillermo are either trying to work the system to get more in commission or he and the staff are completely incompetent. I've gone in to the store TWICE to pick up the order placed over the phone with Verizon Customer Service and BOTH times was told to wait for an email that I would receive within 48 hours of placing the order. After not receiving the email for the first order, I called the Verizon customer service number again and a SECOND order was placed with a Supervisor. With the Supervisor on speaker phone when I got into the store she told him she had just sent an order over and what did Guillermo do? He canceled it and then WITHOUT so much as an apology told me that I could either place an order in the store or again over the phone with customer service and wait for the email, even though I explicitly told him the phone was for my special needs son and it was supposed to be available for pickup yesterday. As a Sales Manager, myself, I truly cannot believe how absolutely AWFUL Verizon's customer service is, switching from AT&T was a HUGE MISTAKE. read more

Switched carriers and was having issues with one of the iPhones connecting. Wait time was short and after some troubleshooting the iPhone was connected and I was out the door. read more

Probably the worst location I've ever been I was there for an hour waiting while there was four reps sitting around talking to each other saying that they'll get with me when they can when they're talking about personal stuff. I sat there for an hour. This is ridiculous. I would never recommend someone coming to this location it should be shut down read more

I have never been treated so poorly by a customer service "rep". My son and I wanted to upgrade our phones so we walked into this store, the service rep asked if we had an appt and I said no we just wanted to upgrade our phones. He said I have nothing until January 6th. This was 12/29/21. I said can I ask you a question? The only reason I came to the store and not on line was to ask what you would do for existing customers. I have been a Verizon customer for 35 years. He said there is nothing we can do, if you leave and come back then we can help you. I said so you are telling me I should take my business elsewhere and he told me I had to do what I had to do. I walked out the door and went to AT & T was seen by a service rep as soon as I walked through the door and cut my bill by $80. Bye bye Verizon don't expect me back. Due to your so called service rep I have been tainted for good. Believe me I have been spreading the word read more

They couldn't get me in for several days to assist me with my phone and he said it was going to take at least an hour to transfer content to new phone and setup. Verizon at 43rd Ave and Bell assisted me and transferred my content within 10 mins. read more

I needed to get a new phone and was told that it would arrive in 2 days. When it never arrived (mind you, I stayed home those days because they told me that I would need to sign), I called. Was disconnected 4 times. Yeah. I went into the store and I was told that it would be shipped 4/8. 3 WEEKS LATER! I needed a new and better working phone as I'm traveling to my son's wedding and my phone is acting up. They offer me a "comparable" phone and, of course, it was more expensive I agree and he started the process. Then he mentions that I have 30 days to return the bigger phone and to order the original phone that was promised. We verified this with the store manager. That sounded like a plan! I sign, he hands me my phone and as I go to leave he says, "Oh, there's a $50.00 restocking fee once you break the seal." Something that both he nor the store manager bothered to mention. It seems they don't bother to mention many important things. I had to leave the store before I caused a scene. read more

I don't necessarily understand the negative reviews here. I recently went into this store with my wife to consolidate our phone plans and the people in the store were extremely helpful and professional. The person helping us even followed through with me through the process of getting my phone unlocked from ATT so I could add it to my wife's account at Verizon. Went back to store since switching my phone and was helped by another employee who was helpful and nice. read more

I was switched to an "all device" insurance plan by an employee at this location, as a cost saving measure, for my 4 iphones and 2 ipads. It was explained to me that the screens were covered as well as replacement for lost or damaged phones... I have paid that $39.99 monthly without fail. When I tried to use that insurance today, there is no screen replacement on the ipad, only full replacement for $150.00. The only other time I tried to use the insurance, I was given the run around until I had the phone screen repaired as a self-pay and then had Verizon reimburse my account the full amount for the charge because of handling the "claim" (lol...) so poorly... This is the last time that I will be squeezed by Verizon... Do yourself a favor and go elsewhere... read more

Where to start- always has "a full reservation list", however if you show up and no one is there for their reservation, free employees everywhere- don't expect to be helped. The manager here is a JOKE. No work ethic, lazy and dismissive. He's not eager to earn your business or treat current Verizon members with any sort of customer service. Go to a different location, it will be worth the extra mile read more

Worst customer service I have ever seen. Do yourself a favor and stay away from this store.

We have been with Verizon over 5 years with 3 phones. Visited Sprint for price comparison, thought we would run it past Verizon and if close we would stay. 4 people working in the store no customers should have been our first clue. When asked about options and we wanted to add a 4th line, rep stated they can't compete with sprint. Wow didn't even try to save our business. More concerned with hanging out with co-workers. Asked for a manager, they dialed customer care and handed us the desk phone. Would rather have a root canal then spend time in this verizon store. read more

This Verizon has the worst customer service. I have been with Verizon for 26 years, yes, since the days of those nearly footlong phones. We went to the N Peoria, AZ store to replace a flip phone for my 80+ yr old father (his choice for a phone). There were 2 styles and the employee knew nothing about those phones. Does Verizon not train your employees on what you sell? Is that not basic customer service? There is only one type on display, the other being in their stockroom. When asked if we could see the other phone, he pulls it up on an iPad. The employee says it has a bigger screen. I had to ask twice if we could see it. Do you not want to sell me a phone? He finally brings it out and we settle on that phone, bigger screen for dad is better. The employee goes to check on something else in the stockroom and states while he is gone that we can put the battery in the phone we are purchasing. Did he not know how to do this? We have always gotten excellent service from the Kapiolani/Keeaumoku Verizon in Honolulu. They are 10x's busier, greet you upon entering (we were not greeted as we walked in) and always willing to help and answer questions. We have even given an employee a Christmas gift card for his excellent service. Here it seems as if it is an inconvenience. We will never again visit this store. Verizon seems to have forgotten what customer service is about because apparently, this location does not need the business (when we walked in, only one other couple was being serviced). Oh and by the way, as the other couple left, an employee held the door for them and walked in as my 80+ year old parents were waiting to walk out. He could have held the door for them as my husband and I were paying. That was so rude and inconsiderate. Awful. I watched that and was disgusted. It also was apparent that the employee was more interested in selling/upgrading our iPhones and iPad and Gpad. That was not the purpose of our visit. Yes, ask once, and when we decline, be respectful of our decision. This location is not worth anyone's time, energy and money. Apparently 26 years of loyalty to Verizon means nothing. This visit will be remembered as it left a very bad taste. read more

I prefer this location since it sometimes has a 5 minute wait. Nice inside, somewhat helpful. I like Verizon overall and especially now that they carry the iPhone. read more

Verizon - Mobile Phones Near Me - Peoria, Arizona

The worse customer service/experience Verizon store I've been in. I been to this store on two occasions neither was pleasant nor did I feel like a valued customer and felt like a bother to the representatives/manager. I asked for the district managers contact, left a message and never did I get a call back ( basically no acknowledgment or accountability ) I use brag about how Verizon was the BEST and didn't mind paying more verse other competitors that are cheaper. When the consumer doesn't care about their customers and it shows was the experience I got here twice and will NEVER be back. read more

Customer service sucks! I would not recommend this store to anyone... Do yourself a favor and drive to another location

Chad is the best! He spent two hours troubleshooting and resolving several issues with another carrier so I could return to Verizon. I was frustrated as all get out, he was friendly and professional the whole time. Chad, and this store deserve five stars. Just the best! read more

Needed an upgrade and yet again Verizon makes it impossible to upgrade without losing my unlimited data...a company who STILL has no idea what the value of a grandfathered customer is!!! Anyone can provide cell phone services but it takes a really good company to retain customers! Going across the street to at and t! You lost another customer verizon...hopefully one day the majority of your customers start to value their own money over your sad excuse for customer service and retention and start demanding to be seen as more then a dollar sign! read more

Needed an iPhone replacement with my warranty. I was in and out in 9 minutes!!! Thank you, Sandy! Very sweet lady.

Dealt with a guy named Patrick. He was nice, but was misleading and quoted me a price much lower than I am paying now. He told me he was going to add a discount to my account which still hasn't happened (transaction was back in February). I texted him multiple times with no response until 2 months later with more BS that wasn't true. Im very disappointed with Patrick and with Verizon. As soon as I can get out of this agreement I will and never return. read more

It's unfortunate when you go into a store expecting decent customer service, but instead you are greeted with a woman who has no intention of doing her job. I went in knowing the exact phone I would like as my upgrade, and instead the employee tried to sell me everything I wasn't interested in. Frustrated, I left and returned a different day expecting different service. Instead, I wasn't greeted at all, and sat in the store for 10 minutes without anyone so much as acknowledging me. I left and went to the Verizon store on 67th Ave and loop 101, and I was in and out with my new phone in 15 minutes. read more